1. Password Escrow Service
Rob Bandler / Glenn Larratt March 22, 2016

2. Agenda Introductions Service Description Value Proposition Metrics
Cost
Risk Mitigation and Management
More information
Q&A

3. Introductions Service owner: Rob Bandler
Service manager: Glenn Larratt
Other service delivery team members:
Lillian Isacks
Meryl Bursic

4. Service Description Service Name: Password Escrow Service
Service Product: Password Manager Pro
In support of Policy 5.3 & Policy 5.8, the Password Escrow service provides a secure, centrally managed vault to safely store and ensure recovery of administrative passwords, encryption keys and digital identities
Available to:
TSPs, Instructional Professionals, Faculty, Staff for non-personal use
No Fee Service
Service tier: One

5. Value Proposition Key benefits Value proposition Customer Impact
Available 24/7/365 for quick, easy self service use
Secure, centrally managed service
No Fee
Customer Impact
Reduces risk of credential theft through safer password practices
Supports TSPs who must safely manage many passwords
Key benefits
Leverages multifactor authentication (Duo)
Aids in policy compliance, easy to use, fee free, approved, recognized escrow vault
Protected, managed and monitored 24/7/365

6. Metrics Number of Users (Password Manager Pro): 353
Number of Password Administrators:  111
Number of Passwords retrieved:  2878
~$97.41 per user per year
Availability:  100%

7. Cost Cost to deliver the service: $34,387 per year
$97.41 per user per year
$11.95 per password retrieved
$7.27 per password stored
4727 Passwords Protected - Priceless
No Fee Service

8. Cost

9. Risk Mitigation and Management
What risks does use of the service mitigate?
Credential and system compromise
Financial loss
Reputational harm
Information insecurity
How does the service mitigate risks?
Policy Compliance
Secure, easy to use, centrally managed and monitored
Leverages multi-factor authentication
Safe mechanism for storing and sharing administrative passwords
Disaster Recovery / Business Continuity

10. More information
Service web page:
Service catalog entry:
Service level expectations:
Service quarterly report:

11. Questions?