1. PERSONALITY DEVELOPMENT – VOL I
Introduction

2. Meaning of Personality Development
Improving and grooming one's outer (appearance and body language) and inner self (emotions, thinking ability, self- confidence, ability to learn, attitude etc.,) to bring about a positive change to your life
Individual has a distinct persona that can be developed, polished and refined

3. Benefits of Personality Development
It enables people to create a good impression; it helps them to build and develop relationships, helps in career growth and also helps to improve the chances of financial success.
After all, personality development is nothing but a tool that helps you realise your capabilities and your strengths making you a stronger, happier and more positive person.

4. Process of Personality Development
Includes -
boosting one's confidence
improving communication and speaking abilities
broadening one's scope of knowledge, developing certain hobbies (explained on the next page) or skills
learning fine etiquettes and manners
adding style and grace to the way one looks
talks and walks and overall imbibing oneself with positivity
liveliness and peace

5. Tips to lead a Positive Life
Smile. It adds to your face value and to your personality as well
Follow table manners and dining etiquette
Find ways to improve your weaknesses.
Build on your strengths.
Practice meditation and yoga to help you develop inner peace and harmony
Be creative and do something new all the time

6. Why have a HOBBY ? Try to cultivate a HOBBY
It Enhances your personality as it develops your knowledge and skill

7. PERSONALITY DEVELOPMENT
Lesson :
Grooming & Hygiene

8. Personal Grooming Art of cleaning and maintaining parts of the body
First impressions are very important as they can create a positive or negative impression
Grooming will help you in developing your personality

9. DRESSING Dressing is of two types –
Formal (official) and Casual dressing
Formal dressing is required when you go to office, for a meeting, interview etc.
Casual dressing is called for when you attend an informal occasion like a friend's party, a picnic, going to the movies with family and friends

10. Dress Code Dress code changes as per the industry
In Hospitality industry (Hotels and restaurants) the dress code is usually Saree for ladies and a formal Suit for gents.
You would have noticed in Health Care sector (Hospitals) that Doctors wear white apron over their dress and nurses have their uniforms
Whether dressed formally or casually you should be neat and clean !

11. Dress Sense for Men
A light colour shirt should be teamed with a dark colour trouser & vice versa
The tie should be coordinated with the dominant colour in the shirt, or should match the shirt
Usage of gel in the hair should be limited
Do not use too much oil in your hair and comb your hair regularly
Shave regularly, as it gives a neat look
Keep your nails short and clean
Avoid applying strong perfume/ scents
Polish your shoes and wear clean socks

12. Dress Sense for Ladies
Wear formal clothes - Shirt - Trouser, Sari, and Cotton Churidars
Avoid floral print, polka dots and short skirts
Use light makeup
Do not leave your hair open.
Always wear a neat plait or a knot.
Do not carry a very bulky bag

13. Personal Hygiene Brush your teeth twice a day
Bathing regularly is very important, humidity and pollution can attract bacteria to your body
Wear clean, washed and ironed clothes
Wash your hands as often as possible.
Keep nails cut short / and clean

14. Hygiene in Your Surroundings
Simple rules to keep your surroundings hygienic:
Dispose off the waste and garbage properly
to stop outbreak of deadly diseases
Keep your home and work place clean
Do not throw garbage around residential areas
Use garbage cans

15. A Well Groomed Personality Creates
a GREAT Impression !!!

16. PERSONALITY DEVELOPMENT
Lesson :
Etiquette

17. Etiquette Etiquette has to do with good manners.
It is not so much about making other people feels comfortable by the way you behave
It is thinking of others and how others perceive us

18. Etiquette
is just a set of rules, mostly flexible, that allow us all to function well when presented with a socially challenging situation
Knowledge of etiquette prevents us from appearing uncivilized

19. Etiquette Males Avoid staring if you are visiting a female client
Keep your cool
Do not crack cheap jokes
Females
Do not giggle or laugh too much during official occasions and in public places
Let your behaviour always reflect good manners

20. General Etiquettes Few General Etiquettes Include:
Respect others and yourself
Do not use abusive words
Look eye to eye at the person who is talking to you
Be courteous
Be unselfish

21. Indian Dining Etiquette
The left hand is not used for eating, (even if you are left-handed) this is considered offensive and unclean
Wait to be served
Don't be tempted to use your left hand as it is bad Indian etiquette and considered offensive
Sharing a glass, spoon, drinking bottle etc., coming into contact with another's spit is considered offensive in many parts of India
Never offer anyone food from your thali / plate
Wash your hands before and after a meal
Don't make too much noise; don't talk with food in your mouth.
Wait for everyone sit down before starting to eat
Don't talk on your cell phone during the meal and if you must then get up in between, ask to be excused

22. Social & Family Etiquette
Take off your shoes/sandals and leave them outside someone’s home or as per the family etiquette
Appreciating and praising the food are considered proper etiquette, since it is a compliment to the lady of the house
If you are hosting a social event at home, it would be good to contact every person by phone personally, even if you have already sent a printed invitation

23. Some General Rules of Good Manners and Etiquette in India
It is not considered good if men and women greet each other in public by hugging each other. Shaking hands or saying ‘‘Namaste’’ will be appropriate.
Standing tall with your hands on your hips is perceived as aggressive.
Whistling in public is very bad etiquette and is not acceptable.
Never point your feet at another person as feet are considered unclean.
Stand up when an elder or a guest enters the room and do not sit until you have offered them a seat.
Offer a glass of water (and preferably a cup of tea) to anyone who steps into your home/office.
Stand when the national anthem (of any country) is playing. Show respect to all flags and all religious symbols.
Do not comment on personal appearances or clothes in a negative way; if you cannot say something complimentary, do not say anything at all.

24. Attitude
Attitude is a psychological situation with relation to a way of thinking or being.
positive attitude indicates a way of thinking that is mainly positive and optimistic (hopeful, bright, cheerful, energetic and confident).
The opposite of it, a negative attitude is mainly pessimistic (doubtful, negative, distrustful etc.)

25. Attitude in Official Environment
Do not take an irritated customer personally
Do not be emotional and react negatively
Think before you speak
Maintain a professional behaviour (refer to manners and etiquettes)
Be confident

26. ADOPT a POSITIVE ATTITUDE Win the world and be SUCCESSFUL in life !!!

27. PERSONALITY DEVELOPMENT
Lesson :
Verbal Communication

28. What is Communication?
Transfer of information from one to another in any of the following form, leading to an understanding of what is required :
Speech (speaking)
Gestures (signals, movements)
Writing

29. Elements of Communication
Information is passed from one person to
another using 3 elements of communication
Vocal : This includes the variety, quality (tone) and the pauses(pace) (Voice modulation) and what a person actually says
Visual : This includes eye contact, posture, gestures and facial expression.
Written : This includes the written word in the form of letters, e- mails, etc.

30. Basic Principles of Communication
The basic principles of Communication are :
Good communication is not talking a lot but talking sensible and listening well.
Listen carefully to understand what the other person is saying
Understand well before speaking
Speak clearly so that the other person understands you.
If required, repeat what you have said so that the other person has clarity

31. Tips for Effective Verbal Communication
Know the objective of a conversation
Be careful not to invade people's space
Listen but retain your own ideas
Prepare in advance for formal occasions
Do not be too fast while speaking
Be simple, audible and clear in your speech - Use simple words with correct grammar

32. Do's of Communication
You should be clear about what you are saying only then others will be clear too.
Acknowledge delays, inconveniences-
Pay attention on what others are saying and give importance to their viewpoints also
Apologize if wrong
Talk politely and clearly
Listen more, Talk less
Cross-check non-verbal signals before jumping to a conclusion

33. Don't's of Communication
DON'T take another's anger personally
DON'T respond anger for anger-
AVOID trying to force your idea
Do not talk unnecessarily.
If you do not know about something then it is better to keep quiet rather than appear stupid

34. Handling Difficult Situations
If other person holds an opposite view: Disengage from conversation/ Com-promise
If other person is disinterested: Change the topic
If other person is sensitive to a topic: Apologise
If other person is getting disturbed: Stop/ Talk softly

35. Verbal Communication
is an ART !!!
Learn the skill well . . .

36. PERSONALITY DEVELOPMENT
Lesson :
Non Verbal Communication

37. What is Non-Verbal Communication
Your own body language reveals your feelings and meanings to others.
Other people's body language reveals their feelings and meanings to you.

38. Elements of Body Language
Body Language Includes :
Some simple body positions that tell us about what is happening are - Sitting, standing, sleeping eating etc.
Your closeness to and the space between you and other people VARIES in different situations
Facial expressions change as per your mood-angry, happy, irritated, upset etc.
Your eyes – when you are angry your eyes tend to open wide, when you are crying they water, in fact you can easily tell a person's mood by just looking at their eyes

39. Elements of Body Language
Gestures-if you are sitting with your head lowered and with your hand on your forehead, it will show that you are tense. If you pat your younger brother's back for his achievement that will show appreciation. If you touch the feet of elders that will show that you are respecting them and are seeking their blessings.
How your body connects with other inanimate objects, for instance pens, cigarettes, spectacles and clothing-you need to hold a pen and write, the pen will not write by itself. Same thing implies with a cigarette, a cup of tea etc.
Your breathing, and other less noticeable physical effects, for example your heartbeat and perspiration. If you came running, you will breathe heavily.

40. Hand Shake Do's Ensure that the hold is positive
The palm should be clean and dry and keep the fingers in an open position and the thumb up
Keep good eye contact with the person whose hand you are shaking and release the hand immediately after introduction
You should be the one to initiate the handshake if he/she is your guest/host/or is requesting a leave-taking

41. Hand Shake
Don'ts
Giving a chilly/sweaty handshake. At a party this can be avoided by holding the cool drink in the left hand
Ladies should avoid initiating a hand shake
If not clear whether to shake hand or not then do a “NAMASTE”
Hold someone as if going to press the bones and act as if to show force
Shaking hands with an indifferent hand is not in good form

42. Actions Speak LOUDER than Words

43. PERSONALITY DEVELOPMENT
Lesson :
Listening Skills

44. Hearing Hearing is a physical ability
Does not always give meaning to what you heard as many times it's just a kind of sound for us

45. Difference Between Hearing and Listening
Listening is a skill.
Allows you to understand what someone is “talking about”
When you pay attention and 'listen' to what you hear, it gets a meaning

46. Need for Good Listening Skills
The ability to listen carefully will allow you to:
Understand your work better and what is expected of you
Make workers more productive
Build rapport with co-workers, bosses, and clients
Show support
Listening Skills
Work better in a team-based environment
Resolve problems with customers, co-workers, and bosses
Answer questions

47. How to Listen Well The following tips will help you listen well :
Maintain eye contact: while talking a person you should look into their eyes.
Don't interrupt the speaker: let the other person complete his/her sentence before you start speaking.
Do not walk around or do something else while listening to somebody. That will show that you are not interested in listening.
Always nod your head occasionally to show that you are paying attention
Leaning a bit toward the speaker shows that you are listening to him/her. But remember to keep a decent distance.
Ask appropriate questions when the speaker has finished

48. PERSONALITY DEVELOPMENT
Lesson :
Self Confidence

49. What is Self-Confidence?
A feeling of trust in one’s abilities, qualities, and judgement
Self-confidence, you usually define in relation to what you want to do, but feel too anxious, nervous or worried about!
Being positive, on getting what you want. This is about standing up for yourself

50. Self-Confidence Develops with ...
Belief-Believe in what you do and believe in people you stay with and work with
Experience-You gain confidence with experience in your personal and professional life
Success-Hard work yields success and success boosts your confidence level

51. PERSONALITY DEVELOPMENT
Lesson :
Planning & Strategizing Goals

52. Why set GOALS ?
Helps in creating a bridge between today's vision and tomorrow's reality.
Should focus on the personal values and what is important to a person
What you want in your life to grow and to be successful

53. Goal Setting Principles
Must have Clear Goals
Challenge your Goals
Commitment to goals

54. Importance of Setting goals
Gives direction to what you want to achieve
To achieve success, set goals and then make plans to achieve them
They enable you to control the direction of your life
Goals will help you become more confident
Achieving goals will raise your self-confidence and self-respect.
Achieving the set goals will give you a tremendous feeling of personal pride and sense of achievement.

55. Goal setting helps to …. Decide what you want to achieve in your life
Differentiate between what is important from what is irrelevant
Motivate yourself
Builds your self-confidence, once you successfully achieve goals

56. PERSONALITY DEVELOPMENT
Lesson :
Values

57. Values
Values are:
principles, standards, or qualities you consider worthwhile or desirable.
You must set goals that are consistent with what you believe to be good, right and important.
Values help you get motivated.
Values relate to your purpose in life and are used as guiding principles to make your life easier.
Values provide you with a strong foundation
Values will also help you in finding your purpose in life.
Values help you gain real clarity about what you stand for.

58. Some Important Values
Appreciation : Taking a brief moment to say, “thank you,” fills your soul with more thankfulness too
Belief in Others : Believing in other helps in developing relationships
Caring : Caring for others, as well as self-care, allows you to extend a helping hand and to pass along some unexpected grace

59. Some Important Values (contd.)
Commitment : A commitment is a promise made and an expectation you have created. Honouring your commitments shows loyalty and bravery
Care : though there are differences in race, religion and political points-of-view, you still need to take care of one another
Cooperation : Even the most difficult tasks and assignments can be made simpler when you focus on the solutions - together

60. Some Important Values (contd.)
Courtesy : Basic etiquette, good manners
Dedication : remaining sincere and carrying on with the work / responsibilities accepted
Effort : No matter the outcome, there is always value in the effort when the effort is true and well-intended.

61. Some Important Values (contd.)
Forgiveness : purpose of forgiveness is not to forgive someone of the sin(s) committed against you; when you forgive, you are better able to let go of the past and keep moving forward with your life
Friendship : Friends sustain us through difficult periods and join us when we celebrate
Thankfulness : Be thankful to God and anybody who has helped you be happy

62. Some Important Values (contd.)
Honesty : honesty keeps your heart and soul pure and your mind free of doubt or uncertainty and helps you to know you are doing the right things
Hope : Being hopeful can also help us in being positive
Listening : listening to what others are saying will show that you are concerned about them.

63. Some Important Values (contd.)
Love : the love for your families, your friends, your faith and for yourself, is the single most important source of light
Positivity : Always be positive about everything in your life, helps you to perform much better
Patience : Patience is a virtue which can also improve productivity because it creates a better state of mind, a clearer state of mind for better decision- making.

64. Some Important Values (contd.)
Respect : When you show the proper respect to others, you also in turn get respected.
Sacrifice : Sometimes it is good to put someone else's needs before your own.
Tolerance : Rather than showing hatred, tolerance is a better alternative

65. Some Important Values (contd.)
Unity : Working together to solve a common problem ensures a greater chance of success
Vision : Vision is created by your dreams; reminds us that you are always capable of learning and growing into who you want to be

66. PERSONALITY DEVELOPMENT
Lesson :
Interview Skills

67. Interview Skills
It is a screening process where an employer has the opportunity to evaluate you as a prospective employee.
It is also an opportunity for you to assess your interest in working for the company.

68. Purpose of Interviews The Interviews are Conducted to –
Test your abilities
To know what kind of a person you are
To know what are your strengths and weaknesses
To know how you can contribute to the company
To know how knowledgeable you are
To know what skills you possess

69. Interview Types
Personal : This is a face-to-face interview where there can be one or more people on the panel
Telephonic : This happens over the phone
Video Conferencing : When the interviewer is in a different city than yours then video conferencing happens

70. Preparing for an Interview
Know your employer : Have good knowledge about the company. You can visit their website for the details
Know your self : Check if you are fit for the job you are applying for
Communicate effectively
Being on time : Always be on time for the interview

71. Preparing for an Interview
Dress sense : Be formally dressed for an interview (avoid strong perfumes)
Be energetic : You should look happy and energetic
Be confident : Being confident can increase your chance of clearing an interview
Be responsive : Respond to all the questions asked but avoid unnecessary and foolish answers.

72. Interview Do's Knowledge of the organisation
Answer only the question that is asked
p Act and appear like a true professional
Be positive, friendly and polite and project your enthusiasm for the job
Keep your answers brief and state the facts, not opinions
Speak clearly and confidently
You may put up your own set of questions at the end of interview with permission

73. Interview Don'ts Don't arrive unprepared for the interview
Don't try to be too clever
Don't underestimate yourself
Don't look unmotivated and bored
Don't jump in to reply before the question has been completed
Don't lie, pretend or give too long answers
Don't lose your temper; be in control
Don't criticize your current or previous employer

74. Making an Exit
When the interview is over, stand up, collect your things and leave promptly
Keep the chair back into its place-do not leave it out of place after you get up
Thank them, smile warmly and make a clean exit
Don't ask for the interview result

75. Designing a Résumé These tips will make your résumé more presentable:
Use A-4 size quality paper
Use only plain white paper
Print on one side of the paper
Use a font size ranging from 12 to 14 points
Avoid fonts that resemble a written script
Choose one font and stick to it. Times New Roman 12 points is suggested
Avoid italics, colours and underlined words