1. Communication Strategies
Michel Wakim

2. 10 Commandments of Positive Relationships
Page 6

3. The Four Fears Fear of failure Fear of humiliation or embarrassment
Fear of losing power
Fear of rejection
Usually one of these fears is the strongest

4. What is a skilled Communicator?
Most of us have times where we are skilled communicators and other times when we are at our worst
Think of a time when you are at your best. What do you do? How do you act?
Think of a time when you are at your worst. What do you do? How do you act?

5. Communication barriers
Page 13

6. Asking Questions
Open questions Vs. Closed Questions

7. Gathering information - Probing
Five (5) ways: Page 19
Open-ended questions
Pausing
Reflective or mirroring questions
Paraphrasing
Summary questions

8. Active Listening What is Active listening? Page 28
God didn’t give us two (2) ears and one (1) mouth so we can talk twice as much as we can listen

9. Remembering names Page 34
Body language Page 35
Facial Expressions, Eye Contact, Hand/Arm Gestures, Body Posture, Clothing Page 37

10. Five approaches to relationships
Mystery – Mastery Page 56
Structural
Empathy-Collaborative
Mutual-Confrontive