1. Being professional

2. Being professional
What does it mean ?

3. 1. Enthusiasm

4. 1. Enthusiasm
Know your passions !

5. 2. Embracing change

6. 2. Embracing change
Adapt to it or shape it

7. 2. Embracing change You don’t have to be a victim of it !
Adapt to it or shape it
You don’t have
to be a
victim of it !

8. 3. Stretching yourself

9. 3. Stretching yourself
Unexpected opportunities

10. 3. Stretching yourself Putting up with discomfort
Unexpected opportunities
Putting up with discomfort

11. 4. Staying non- judgmental
Separating your personal views from your professional approach

12. 5. Being accountable
Pride in success is easy

13. 5. Being accountable
Keeping up standards to achieve success takes some effort

14. 5. Being accountable
Owning your mistakes can be even harder

15. 6. Living with The Rules
Custom and practice

16. 6. Living with The Rules
Custom and practice
Policy and procedure

17. 6. Living with The Rules Codes of conduct Custom and practice
Policy and procedure
Codes of conduct

18. 6. Living with The Rules The Law Custom and practice
Policy and procedure
Codes of conduct
The Law

19. 6. Living with The Rules Ethical dimensions Custom and practice
Policy and procedure
Codes of conduct
The Law
Ethical dimensions

20. 7. Outcomes
Planning

21. 7. Outcomes
Planning
Thinking about consequences – and risks !

22. 7. Outcomes No nasty surprises Planning
Thinking about consequences – and risks !
No nasty surprises

23. 8. Aiming for 100%
What does it mean for the customer ?

24. 8. Aiming for 100%
“If 99% service delivery was good enough you’d get …..”
50, 000 wrong prescriptions…

25. Unsafe drinking water…
8. Aiming for 100%
“If 99% service delivery was good enough you’d get …..”
Unsafe drinking water…

26. 8. Aiming for 100%
“If 99% service delivery was good enough you’d get …..”
Phone and TV outages…

27. 8. Aiming for 100%
“If 99% service delivery was good enough you’d get …..”
> 8,000 dropped babies…