1. Chapter 9: Human Resources Management
Diamond: Fashion Retailing: A Multi-Channel Approach. (C) 2006 Pearson Education, Upper Saddle River, NJ All Rights Reserved

2. HR Duties Maintain Equal Employment Opportunity Recruitment Training
Performance Evaluation
Compensation
Benefits
Labor Relations
Employee Turnover
Diamond: Fashion Retailing: A Multi-Channel Approach. (C) 2006 Pearson Education, Upper Saddle River, NJ All Rights Reserved

3. EEO and Key Legislation
Equal Pay Act
Civil Rights Act
Diamond: Fashion Retailing: A Multi-Channel Approach. (C) 2006 Pearson Education, Upper Saddle River, NJ All Rights Reserved

4. Recruitment Before recruitment occurs Job analysis Job specification
Job description
Diamond: Fashion Retailing: A Multi-Channel Approach. (C) 2006 Pearson Education, Upper Saddle River, NJ All Rights Reserved

5. Recruitment Sources Internal Sources External Sources Advertisements
Employee Agencies
Internet
Schools, colleges, and universities
Walk-ins
Networking
Signage
Diamond: Fashion Retailing: A Multi-Channel Approach. (C) 2006 Pearson Education, Upper Saddle River, NJ All Rights Reserved

6. Hiring Different positions require different approaches Use of:
Resumes
Applications
Interviews
Reference checks
Tests
Diamond: Fashion Retailing: A Multi-Channel Approach. (C) 2006 Pearson Education, Upper Saddle River, NJ All Rights Reserved

7. Training New Employees Existing Employees Executives Middle managers
Sales associates
Nonselling employees
Existing Employees
Promotion
Transfer
New system
Diamond: Fashion Retailing: A Multi-Channel Approach. (C) 2006 Pearson Education, Upper Saddle River, NJ All Rights Reserved

8. Training Methods Role Playing Vestibule training Classroom training
On-the-job training
Video presentations
Online training
CD-ROM
Diamond: Fashion Retailing: A Multi-Channel Approach. (C) 2006 Pearson Education, Upper Saddle River, NJ All Rights Reserved

9. Employee Evaluations Identify most talented employees
Evaluate according to established criteria
Recognize those suited for promotions
Address strengths and weaknesses
Motivate employees
Identify best placement for employee
Diamond: Fashion Retailing: A Multi-Channel Approach. (C) 2006 Pearson Education, Upper Saddle River, NJ All Rights Reserved

10. Evaluation Process
Structured forms focusing on major areas of performance
Written summary outlining strengths and weaknesses
Scheduled at specific areas, never more than six months
Evaluation done by immediate supervisor
Salary increases given to better-performing employees
Diamond: Fashion Retailing: A Multi-Channel Approach. (C) 2006 Pearson Education, Upper Saddle River, NJ All Rights Reserved

11. Compensation Methods Straight salary Salary plus commission
Straight commission
Quota bonus
Salary plus bonus
Profit sharing
Stock options
Prize money
Diamond: Fashion Retailing: A Multi-Channel Approach. (C) 2006 Pearson Education, Upper Saddle River, NJ All Rights Reserved

12. Criteria for Good Compensation Plans
Direct relationship between productivity and salary
Similar jobs should pay similar amounts
Additional income potential and promotion should be part of the plan
Constant minimum dollar amount should be received weekly
Salaries should be based on prevailing wages and attract most qualified
Employees should understand the plan
Diamond: Fashion Retailing: A Multi-Channel Approach. (C) 2006 Pearson Education, Upper Saddle River, NJ All Rights Reserved

13. Employee Benefits Health care Discounts
Dining and recreational facilities
Pension plans
Tuition reimbursement
Child care facilities
Diamond: Fashion Retailing: A Multi-Channel Approach. (C) 2006 Pearson Education, Upper Saddle River, NJ All Rights Reserved

14. Labor-Management HR part of collective bargaining process
Develop compensation packages for union contracts
Establish dispute resolution procedures
Foster improved labor-management relationship
Diamond: Fashion Retailing: A Multi-Channel Approach. (C) 2006 Pearson Education, Upper Saddle River, NJ All Rights Reserved

15. Retention Strategies Competitive compensation plans
Provide desired fringe benefits
Reward employees with promotions
Recognize outstanding performance
Maintain day cares
Provide stock options
Diamond: Fashion Retailing: A Multi-Channel Approach. (C) 2006 Pearson Education, Upper Saddle River, NJ All Rights Reserved

16. Trends in HR Posting positions on the Internet
Increase in the use of part-time employees
Major use of pre-employment investigative resources
High-tech training procedures
Innovative remuneration methods
Diamond: Fashion Retailing: A Multi-Channel Approach. (C) 2006 Pearson Education, Upper Saddle River, NJ All Rights Reserved