1. How to clear your waiting list to start CAPA
Steve Kingsbury and Ann York
Based on East Herts. Experience

2. Flow diagram 1st October 1st December 1st February Blitz begins
CAPA begins
Referrals
Waiting List Blitz (Choice style)
CHOICE appts
Partnership appts
Partnership appts
MAD bit!
Steady State…

3. Waiting list blitz Set start date Need 3 months for transition
Have quick and easy summary form
Example
CAPA to start 1st December
CAPA patients from 1st October will be seen in Choice from 1st December
& Partnership from 1st February
Waiting list blitz to start 1st October
Waiting list patients seen between 1st October and 1st December
& Partnership from 1st December

4. How many slots do you need?
Write to those waiting over 10 weeks to request opt in
Add to those referred less than 10 weeks
Example, Steve’s team
families on waiting list
Asked 162 waiting over 10 weeks to opt in:
Waiting less than 10 weeks 61
Slots needed over next 8 weeks = 127
Slots found
So initially plan for 50% of those on Waiting list will attend initial contact.

5. How did they find slots? Allowed clinicians to offer what they could
All owned the process
Offered any spare slot
Easier as someone else would see in Partnership
Partnership slots were calculated according to individual capacity

6. Outcome, Steve’s team 127 slots needed 123 slots found
93 booked appointment
85 came
24 closed after one appointment
6 referred elsewhere
1 professional consultation
54 needed Partnership
223 on waiting list turned into 54 needing treatment
i.e. 24%
Took 3 ½ months