1. Online Training (Lynda.com)
Todd Maniscalco & J.P. Brannan August 9, 2016

2. Agenda Introductions Service Description Value Proposition Metrics
Cost
Security
More information
Q&A

3. Introductions Service owner: Todd Maniscalco
Service manager: J.P. Brannan
Other service delivery team members:
Marina Tokman

4. Service Description Service name: Online Training Product: Lynda.com
Lynda.com (LyndaCampus) is an online subscription library that teaches the latest software tools and skills through high-quality instructional videos taught by recognized industry experts. LyndaCampus provides unrestricted web-based access to the entire Lynda.com library of instructional videos.
Available to:
Faculty, Instructional Professionals, Staff, Students
Fee to end user? No
Service tier: One

5. Instructional Services Integrations
Relevant Service(s) are Highlight in Yellow.
Plagiarism Detection
(Turnitin)
Via Blackboard API and LTI (Learning Tools Interoperability)
SIS (Peoplesoft)
Classroom Polling
(i>clicker)
Blackboard
ePortfolios (Digication)
Course site request
Term-based managed enrollment
Lecture Capture (Panopto)
Video Streaming
(Kaltura)
Online Training
(Lynda.com)
Library Reserves
(Ares )
Publisher Tools (Pearson, others)

6. Value Proposition Value proposition
Allows students to improve or add specific skills…
Supplementing academic work, e.g. specific tools for courses
Enhancing academic career, e.g. interview skills
Skills of interest/Self-directed learning, e.g. web page design
Allows employees to improve or add specific skills
Learning at own pace, and (optionally) on own time
Aggregates demand to reduce costs
Customer impact
Cornellians are better equipped for whatever they are doing.
Projects
Internships
Jobs
Key benefits
Available on demand
Constantly-expanding library of courses

7. Metrics Month Apr 2016 May 2016 Jun 2016 Total User Accounts 7,084
7,395
7,654
New Accounts
151
161
169
Distinct Courses Viewed
623
613
794
Distinct Videos Viewed
7,271
6,827
10,955
Total Views
10,106
8,776
16,694
Exercises Downloaded 11 18 9
Hours Viewed
722
617
1,244
See Full Quarterly Report Online at
Note: Spring term classes started January 27, 2016.
Note: Use of tools for self-directed learning tends to be inversely related to the academic calendar.

8. Cost (Ithaca Campus) Cost to deliver the service:5%
Cost to deliver the service:
Fee for service: None
* Ithaca campus costs only – full contract includes Cornell Weill Medicine (NYC & Qatar)
FY 16 Total Cost*
$110,000
Hardware & Software
$85,000
Labor
$15,000
Staff Support
$5,000
Administrative Overhead

9. Cost Per Unit (Ithaca Campus)
Total Annual Cost: $110,000
# of Video Hours viewed annually (FY16): 9,459 hours
Cost per Hour Viewed: $11.63
Marginal Costs:
All faculty/staff/students are already licensed, so the only marginal cost of increasing use of the service would be the possible very small cost in staff time for support.

10. Security What risks does use of the service mitigate?
Contractual compliance.
How does the service mitigate risks?
Users authenticated/authorized via Shibboleth.

11. More information
Service web page:
Service level expectations:
Service catalog entry:
Service quarterly report:

12. Questions? Todd Maniscalco: tam42@cornell.edu
J.P. Brannan: