1. Migrating from your Avaya PBX to Skype for Business Voice
6/5/2018 9:05 PM
BRK2002
Migrating from your Avaya PBX to Skype for Business Voice
Francois Doremieux
Program Manager
Jamie Stark
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2. Agenda Overview PBX replacement with Skype
6/5/2018 9:05 PM
Agenda
Overview
PBX replacement with Skype
Transition: Strategy & Tactics
Customer Experience
Partner Offerings
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3. What we’re hearing from Customers
6/5/2018 9:05 PM
What we’re hearing from Customers
Avaya’s recent news has focused attention on Comms.
For many customers, elevated the priority of UC projects.
Even if SFB was on the radar before, now much more.
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

4. Skype for Business Voice
A complete platform for all your voice communication needs
Make, receive, and transfer business calls in the office, at home, or on the road using phone or PC.
Increase agility and consolidate management with voice services in Office 365.

5. Eliminate the need for separate PBX systems
Skype for Business 2014
6/5/2018
Peer-to-peer calling
PSTN calling
Eliminate the need for separate PBX systems
Enterprise calling features
On-site networking
© 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the US. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

6. Flexible options On-Premises Hybrid Online
End-user features & customer PSTN services integrated on-premises
Control
Integration
Compliance
Dedicated hardware
Users online or on-premises; integration with PSTN services on-premises
Flexibility and scale
Increased functionalities
Cloud connected
Extend reach
Cloud PBX in Office 365; PSTN services provided by Microsoft
Reduced capital costs
Reduced overhead
O365 reliability
Instant scale

7. Market validation #1
in new voice seats sold; Microsoft is preferred by more customers than any other IP PBX vendor1
79%
of U.S. enterprises are deploying or planning to deploy Skype for Business, including telephony2
1Reprints available at | 2T3i Research, Impact of Microsoft Lync on the Enterprise Voice Market

8. Server or Service? Not one size fits all, but
6/5/2018 9:05 PM
Server or Service?
Not one size fits all, but
Avaya customers tend to choose server today as first step
From mature solution to mature solution
Smaller/simpler customers able to go to cloud directly
Key requirements that drive to server today
Branch office survivability, complex analog needs, media bypass, compliance recording, location based routing, dynamic E911, contact center integration, third party integrations, etc
Over time, intend to meet these requirements in cloud
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

9. Voice in Server: our journey
Dec 2005
No first party voice
Oct 2007
Basic voice for IW
Feb 2009
Basic voice for teams of IW
Nov 2010
“PBX Replacement”
Feb 2013
More enterprise scenarios
May 2015
Capabilities
P2P Audio RCC
Individual voice features “Tanjay” IP phone
Exchange UM
Mediation Server
Advanced call distribution (RGS) Call Delegation
Team Call
Attendant Console
Dynamic E911
Analog lines Branch Office Survivability Media Bypass Call Admission Control
“Aries” IP phone
VDI Trunk routing (M:N)
Indian compliant LBR
Better HA/DR
Call Quality Dashboard
BoB
SLA
RCC deprecated
Ecosystem
PSTN GW
Direct SIP and UCOIP
Early “3PIP” phones
“3PIP” phone program
Early contact centers Early compliance recording
Contact centers Compliance recording Call Quality reporting
Milestones
First PBX replacement deployment (2,000 users)
Massive scale PBX replacements (400k users)

10. Tactics Enterprise Voice generally not the first SfB workload
6/5/2018 9:05 PM
Tactics
Enterprise Voice generally not the first SfB workload
Build end user familiarity with concepts, tools
PSTN conferencing as key usage and ROI driver
Voice added progressively on that foundation, reduces change mgt
PBX to PBX trunk interoperability (SBC, DirectSIP)
Move homogeneous groups of users (boss/admin, etc)
Move users ahead of infra, finish with infra (analog, DECT…)
Phone or no phone? User adoption, target users…
Contact centers
Small/internal  RGS, intermediate  partners, large  typically stay untouched initially, but connected via SBC/trunks
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11. Kellogg’s experience migrating from Avaya to Skype for Business EV
6/5/2018 9:05 PM
Kellogg’s experience migrating from Avaya to Skype for Business EV
Polo Salgado, Farnaz Hafezi
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

12. Why is Migration difficult?
6/5/2018 9:05 PM
Why is Migration difficult?
PBX and SFB have different requirements (AD anyone?)
Drift in PBX configuration from original intent.
Capabilities in PBX & SFB are different in name & action.
Highly manual process with opportunity for error.
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

13. Partners Let’s get software to help address the problem!
6/5/2018 9:05 PM
Partners
Let’s get software to help address the problem!
Products that:
Read user & system configuration of PBX
Normalize the PBX data & scrub for errors
Export resulting configuration into Skype for Business
Perform any necessary changes to source PBX
IT Pro Partner Program focused on Migration
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14. Migration Partners Unimax MigrationPro
6/5/2018 9:05 PM
Migration Partners
Unimax MigrationPro
“If you have customers that are migrating from Avaya to Skype for Business, we have a tool that will cut your effort and duration in half.”
Univonix Migrate – now Certified!
“Univonix Migrate helps system integrators and service providers to minimize time, cost, risk and complexity associated with telephony migration projects using process automation & intuitive UIs.”
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

15. Why migrate with software?
6/5/2018 9:05 PM
Why migrate with software?
Faster Deployment
Increased Data Accuracy
Significant Cost Savings
Seamless Telephony Migration
Easier End-user Adoption
Reduced Post-migration IT Support
More TAP Customers and System Integrators Needed!
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

16. Summary Skype for Business is ready to replace your PBX.
6/5/2018 9:05 PM
Summary
Skype for Business is ready to replace your PBX.
Customers like you are successful with proper planning.
Most larger customers most comfortable with Server …..but don’t discount the cloud!
Partner offerings available which improve speed & accuracy.
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

17. Curated list of highly relevant sessions
6/5/2018 9:05 PM
Curated list of highly relevant sessions
Mon 1600
GS10
Transform your comms with Teams & SFB
West Hall B4
Lori & Bob
Tues 1045
BRK2035
Plan your UC refresh correctly: SFB On-prem vNext
West Hall F2
Dan & Paul
Tues 1230
BRK2010
Call Quality Mgmt for SFB & Microsoft Teams
William & Troy
Tues 1600
BRK3379
Elevate your Comms Mgmt with IT Pro Tools
W311
Jamie
Wed 1015
BRK2004
Learn from large SFB Voice deployments
W314
Francois & Andrew
Wed 1230
BRK3035
Plan & Configure Hybrid Voice in SFB & O365
Nikolay & Carolyn
Wed 1600
BRK3003
Moving to a hybrid UC environment
West Hall F1 BJ
Thurs 1015
BRK3370
Getting your SFB issues resolved
W204AB
MVP Brian Ricks
Thurs 1230
BRK4004
Understanding Media Flows in Microsoft Teams & SFB
W206
Thomas
Friday 0900
BRK2398
Ask the UC Experts at Microsoft
S331
Dozens!
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

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6/5/2018
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© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

19. 6/5/2018 9:05 PM
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.