1. Global Management, Culture, and Manager Competencies

2. Basic Premise …
There is a link between successful global business and cultural awareness and sensitivity

3. The Global Manager Today
Shifting from international to global
Forces you to reorganize the way you think as a manager/student of management
New mantra: Think Globally; act locally (anti-standardization)
Impossible to know and control all aspects of the job; need to facilitate processes, ideas, behaviors

4. Importance of Global Leadership (survey of Fortune 500; 1-7 scale)
Competent global leaders
Adequate financial resources
Int’l comm. Technology
Quality local workforce
Political stability
Gov’t support of trade
Lower tariff restrictions
6.1
5.9
5.1
5.0
4.7
4.5
4.4

5. Quantity and Quality of Global Leaders
How many: 56% said “fewer than we need”
How capable: 67% said “none to less capability than needed”

6. What will it take?? Types of expertise
Strategic – highly knowledgeable about global business; able to integrate into big-picture view of company, industry, environment (current events!)
Adaptive – being flexible and adaptable; able to foster this in others; able to adapt to other cultural environments (still 25% expats return earlier than anticipated)

7. Types of Expertise (cont.)
Cross-cultural – multilingual; living, working with other cultural groups; multicultural teams
Interpersonal – communication; teamwork; cooperative decision-making

8. What will it take??? Global Leader characteristics/competencies
Unbridled Inquisitiveness – constant learning; enjoy complexities; travel, adventure; desire to experience new things; curiosity; open-mindedness
Personal Character:
emotional connection- sincere interest; listening; understand different viewpoints
Integrity- ethical behavior; loyalty; build trust

9. Characteristics (cont.)
Duality:
Capacity for managing uncertainty- ability to deal with change
Ability to balance tensions – dealing with conflict
Business savvy – strategy, marketing, analysis of business
Ability to lead – influence people, teams

10. Ways to develop leaders
Travel
Teams
Training
Transfers

11. Culture
Beginning definition: implicit agreement among a group of people concerning what people’s actions mean
Influenced by many factors: birthplace; heritage; religion; history; family; environment, etc. …
Let’s begin to discover cultures in the class …