1. Introduction to Information Technology
Graduate Orientation
David Savoie
IT Help Desk Manager
I’ve been at UL Lafayette for a little over a year prior to being here I served 10 years at Midwestern State University in Wichita Falls, TX
What is IT at UL? (SLIDES 2-9)
What do I need to know to get started? (Slide 10)
Who do I call when I need help? (Slide 11)
Our goal: to be your support team for technology on campus
We approach technology from a three staged approach

2. Information Technology
University Computer Support Services
Information Media Networks
Office of Information Systems
Officer
Chief Information

3. Chief Information Officer
Gene Fields
The foundation, and head, of the team is our CIO, Gene Fields.
He outlines the big picture of where we are headed with technology on the campus
Empowers the staff to carry out the details

4. Information and Media Networks (IMN)
Stephen Mahler, Director
Dupre Library

5. IMN Network Media Printing Operator Audio/Visual
Whatever you have mobile device, laptop, desktop pc, or desktop phone; if it plugs into or connects to the network, IMN is behind the scenes providing the network.
Wireless provide through STEP funding, driven by the students
Professional Printing Services
Audio/Visual support

6. Office of Information Systems (OIS)
Sam Bullard, Director
Located in Stephens Hall

7. OIS Administrative Computing Programs Payroll Purchasing Registration
ISIS Administrative Database
ULINK – portal.louisiana.edu
Back end for student records
Administrative Programs – Payroll, Purchasing, Personnel data
Student Databases – Registration, grades, etc
All on ISIS – future moving to a new system
ULINK – the gateway to information and resources.

8. University Computing Support Services (UCSS)
Patrick Landry, Director
Located in Stephens Hall

9. UCSS Help Desk Core Services UCS Servers and Workstations WIN Domain
Electronic Mail – Zimbra
Moodle Learning Management System

10. Coverup

11. Web: https://helpdesk.louisiana.edu
What You Need to Know
Web:
Phone:

12. What You Need to Know Are You New? User Account ULINK
Electronic Mail – Zimbra
Moodle Learning Management System
User Services – rubber meets the road
Level 2 techs
Server Admin
Moodle

13. HOW DO I GET HELP? IT Help Desk - Stephens Hall Room 201
(25516 on campus)
helpdesk.louisiana.edu
Who you gonna call?
Your point of contact for IT on campus

14. Bienvenue à l'Université de Louisiane à Lafayette!
David Savoie
IT Help Desk Manager