1. PERFORMANCE MANAGEMENT FOR NNIP PARTNERS
TOM KINGSLEY, JAKE COWAN, STEVE SPIKER, REBECCA LEE
OCTOBER 24, 2014
DENVER NNIP PARTNERS MEETING

2. PERFORMANCE MANAGEMENT AND INFLUENCE
The measure of our success
Influence on outcomes (not end stage outcomes directly)
How do we know we are making a difference?
To enhance influence
Strategy is the first step
Variety of approaches within NNIP

3. PERFORMANCE MANAGEMENT AND INFLUENCE (Continued)
But performance management also key
Regular & direct monitoring of influence
How well is a program working in the short term? (Not evaluation)
Role of the Guidebook
Inventory of approaches/techniques
Prompt thinking about options

4. WHY PERFORMANCE MANAGEMENT?
Generates stories, content for describing why the work is important
Enables decision making by showing what’s working, what needs to change
Creates shared understanding internally and externally

5. OUTCOMES THAT GENERATE INFLUENCE
Information reaches intended users
Users pay attention
Users change mind-set
Users take action

6. INFLUENCE OUTCOMES & NNIP FUNCTIONS
Information Reaches Users
Users Pay Attention
Users Change Mindset
Users Take Action
Assemble, transform and disseminate data X
Apply data to achieve impact
Use data to strengthen civic capacity and governance

7. MEASUREMENT TECHNIQUES
Web Site Analysis
Content Analysis
User Feedback
Survey
User or Focus Groups
Case Studies

8. GETTING STARTED Commit and set goals for performance management
Involve staff
Start
Incrementally
strategically, connected to priorities
in the middle, performance management does not need to be linear

9. IMPLEMENT BASIC PERFORMANCE MANAGEMENT PROCESS
Collect
Measure
Report
Review
Apply

10. BARRIERS TO STARTING Can’t do it all, so don’t do anything
Value of and uses for performance management are unclear
There’s always something more important

11. CULTURE OF PERFORMANCE MANAGEMENT IN PRACTICE
Regular review meetings (quarterly? monthly?)
Funders, board members engage with performance management data
Performance management data is used to adjust strategies
Segway to Steve and to Rebecca on Performance Management in Practice Locally