1. Confluence Wiki
Vicky Mikula
July 26th 2016

2. Agenda Introductions Service Description Value Proposition Metrics
Cost
Security
Q&A

3. Introductions Service owner: Vicky Mikula
Service manager: Chuck Boeheim
Other service delivery team members:
Joanne Button
Kent Dalpan
Donivan Patwell
Holly Mistlebauer
John Udall
Shawn & Chad Bower
John Romag
Rick Cochran
Ann Lang & Kathy Slack
IT Service Desk

4. Service Description Service name: Wiki
Product(s): Atlassian Confluence
Brief text description: Confluence provides team collaboration tools for sharing, organizing, storing and securing information using an enterprise wiki with CUWA authentication.
Available to:
Faculty, Staff, Instructional Professionals, TSPs, Students, Alumni, Collaborators at other Institutions, Public
Fee? No fee.
Service tier: One

5. Value Proposition Value proposition Customer impact Key benefits
Enterprise application
Once authenticated through CUWA, a user can quickly create a web presences and start sharing, organizing and storing rich content for consumption and collaboration.
Different use than Box (document storage and collaboration) and Cornell Dropbox (confidential file transfer).
Requires less technical skill to set-up than SharePoint
Customer impact 
Stores multiple content versions and many file types
Used for project and operational documentation
No fee, moderately easy to use
Not designed for high-traffic web sites or large-scale file storage (15-Mb per attachment limit)
Key benefits
Create content quickly and share with others
Groups can be assigned different read/edit permissions

6. Metrics FY16 Q4 FY 16 Q4 Metrics Number of Accounts 25,093
Number of Pages
452,352
Number of Spaces
3,005
Availability
100%
Changes (upgrades, patches, etc.) 1

7. Costs Cost to deliver the service: Unit cost per space: $15.52
FY 16 Total Cost
$46,640
Hardware & Software
$17,400
Labor
$25,000
Staff Support
$2,120
Administrative Overhead
Unit cost per space: $15.52
Fee for service: None

8. Security What risks does use of the service mitigate?
Reduces use of file shares and ing information and attachments
Easy to use with sophisticated, self-service permissions system that allow a user to manage access to information.
How does the service mitigate risks?
Enterprise application
Hosted at AWS, high availability since July 2015
Off-site storage of critical documents and procedures
Log in with NetID and NetID password, authentication via CU Web Auth
Permissions restricted by groups

9. More Information
Service web page:
Service level expectations:
Service catalog entry:
Service quarterly report:

10. Questions?