1. Manager and Managing
Chapters 1 and 2

2. Managers and Managing Definition of Management Managerial Functions
Managerial Roles
Managerial Skills 2

3. Definition of Management
What is management?
The POLC of resources to achieve goals effectively and efficienty
What is a manager?
Manager – the person responsible for supervising resouces to achieve goals measuring managerial performance
Efficiency – the amount of resources incurred to produce goods and services [doing things right]
Effectiveness – how well the orgnization is doing in meeting its goals[doing the right things] 3

4. Managerial Functions
Henri Fayol was the first to describe the 4 managerial functions
Noted that all managers must perform:
Planning
Organizing
Leading
Controlling 4

5. Planning Use to select goals and a course of action 5steps:
Establish goals
Is there a gap:exist between the company’s desire and actual position
Devolop plan
Implement plan
Assess
Determining what a company need to do and how best to do it

6. Organizing Strucring workplace to achieve goals Mobilize resource
Creates organizational structure
A formal system of relationship
Example: functional vs. geographic
Guilding and motivating employees to meet the firms objective

7. Leading Managers articulate vision/strategy of organization
Must use: power, persuation, communication and motivation
The result:
Employees work in harmony
Employees perform at a high level
Determing how best to arrange a business’s resource

8. Controlling Essential to evaluate
Evaluates how organization is doing in acheving goals
Allows organization to regulate efficiency and effectiveness
Also allow managers to measure themselves in other 3 area
Monitoring the firm’s performance to ensure that is meeting that goal

9. Managerial Roles Described by Mintzberg
A role is a set of specific tasks a person performs because of the position they hold
[P. 73]Roles directed inside (employees) as well as outside (shareholders, etc.) the organization
Interpersonal
Informational
Decisional 9

10. ***Interpersonal Roles
Coordinate and interact with employees and provide direction to the org.
Figurehead role: symbolize the organization
Leader role: train, counsel, mentor and encourage to each full potential
Liaision role: coordinate people inside and outside the organization to help achieve goals 10

11. Informational Roles
Tasks associated with obtaining and transmitting information
Monitor: analyses information, inside and outside organization
Desseminator: transmits information to influence member’s work and attitude
Spokesperson: use information to promote organization 11

12. ***Decisional Roles
Methods managers use to plan strategy and utilize resources to achieve goals
Entrepreneur rade: deciding upon ner projects to initiate and invest
Disurbance handler role: assume responsibility for handing an unexpect event
Resource allocator role: assign people[money between function & division]
Negotiator role: help find solutions between stakeholeders 12

13. Managerial Skills
Conceptual skill: ability to analyze and diagnose a situation and find the cause & effect
Human skill: the ability to understand after, lead and control people’s behavior
Technical skills: the job-specific knowledge required to perform a task
Time management skills: the productive use that managers make of their time
Decision making skills: skills in defining problems and selecting the best courses of action 13

14. P. 29 Four main purpose in organizational goal seting
Mission statement: organization’s statement of how it will achieve its purpose in the environment in which it conducts its business
- long term[5 years or more]
- short term[less than 1 year]
- intermediate[1-5years]

15. P.36
Corporation culture