1. Promising Practices in Integration in Rural Capital Area
Community Action Inc. of Central Texas
Jon Engel, Adult Education Director
Workforce Solutions Rural Capital Area
Jenna Akridge, Director of Contracts & Programs

2. Integration in Rural Capital Area Three Planning Partners
AEL Provider - Community Action Inc. of Central Texas
Vocational Rehabilitation
Workforce Solutions Rural Capital Area
Each partner identified their area of expertise.

3. Integration in Rural Capital Area Three Workgroups
How to Share System Services (AEL)
Focus on recruitment, orientation, intake, eligibility & customer information
How to Share System Customers (VR)
Focus on referrals for appropriateness, timeliness & follow through
Business & Job Finding Services (WSRCA)
Focus on job matching, job fairs & employer services

4. Integration in Rural Capital Area Work Group Products
Fact Sheets & Desk Guides for each program
Referral Process - WIT registration (plus one page)
Identification of Staff for WIT, TWIST, PIRL – Accessing information systems is key to quality service
Training Schedules
WIT, TWIST, TEAMS, PIRL, customer referrals, desk guides……
Workforce Center visits
Points of Contact
Each work group had 9 members:
3 DARS
3 Community Action
3 Workforce Solutions
Sharing System Services work group wrote the Fact Sheet and Desk Guide for each program. Schedule for self instruction, webinars, training and coaching by supervisors.
Sharing System Customers work group developed process that a customer referral would be initiated by WIT registration with an additional one page referral form.
PPT for WIT training developed. Schedule for self instruction, webinars, training and coaching by supervisors.
Work groups identified who (which positions in each organization) will have access to the other partners’ management systems.
Documenting actions taken on customer referral will be entered into TWIST case notes by WSRCA, DARS and AEL staff.
AEL and VR must visit workforce centers for tour and training.
Points of contact are important to build the needed relationship among staff.
System Customers work group is determining the referral tracking process.

5. Integration in Rural Capital Area Leadership
WSRCA Executive Director,
VR Regional Director,
and
AEL Adult Education Director
have committed to meet quarterly to:
Review implementation of plan by target date
Evaluate effectiveness of plan – number of referrals, effectiveness of referrals, number of co-enrollments
Adjust plan as needed for continuous improvement