1. Unified Communications: The New Paradigm and a Panel Discussion
Mark Katsouros, Director of Network Planning, Penn State University
Jim Jokl, AVP & Chief Enterprise Architect, University of Virginia
ACTI-CCM at EDUCAUSE Annual Conference 2012
11/6/2012

2. New IT-Driven Paradigms
ACTI-CCM at EDUCAUSE Annual Conference 2012
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3. How Has Communications Evolved?
ACTI-CCM at EDUCAUSE Annual Conference 2012
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4. Air Mail
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11/6/2012

5. Long-Distance Voice ACTI-CCM at EDUCAUSE Annual Conference 2012
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6. Custom Ringtone
ACTI-CCM at EDUCAUSE Annual Conference 2012
11/6/2012

7. Mobility
ACTI-CCM at EDUCAUSE Annual Conference 2012
11/6/2012

8. Built-in Ringer
ACTI-CCM at EDUCAUSE Annual Conference 2012
11/6/2012

9. I Love Telephony
ACTI-CCM at EDUCAUSE Annual Conference 2012
11/6/2012

10. Innovation
ACTI-CCM at EDUCAUSE Annual Conference 2012
11/6/2012

11. Greater Mobility
ACTI-CCM at EDUCAUSE Annual Conference 2012
11/6/2012

12. Fancy Schmancy
ACTI-CCM at EDUCAUSE Annual Conference 2012
11/6/2012

13. Revolutionary
ACTI-CCM at EDUCAUSE Annual Conference 2012
11/6/2012

14. Some Social Networking
ACTI-CCM at EDUCAUSE Annual Conference 2012
11/6/2012

15. Unified Communications / Integrated Collaboration
ACTI-CCM at EDUCAUSE Annual Conference 2012
11/6/2012

16. Working at Half Efficiency
ACTI-CCM at EDUCAUSE Annual Conference 2012
11/6/2012

17. Paradigm !
Old: I can use my desk phone to talk, talk, or talk. New: With UC, you can see presence, instant message, voice call, video call, share a desktop, etc.
ACTI-CCM at EDUCAUSE Annual Conference 2012
11/6/2012

18. Paradigm !
Old: I can keep trying to call people until I reach them (or I can keep monitoring a busy indicator). New: Tag user(s) for status change.
ACTI-CCM at EDUCAUSE Annual Conference 2012
11/6/2012

19. Paradigm !
Old: I have a button on a physical phone that I can press to call a buddy. New: Using your UC contact list, you can have more buddies & you can decide who your buddies are—not the PBX guy that set your desk phone up 5 years ago.
ACTI-CCM at EDUCAUSE Annual Conference 2012
11/6/2012

20. Paradigm !
Old: Look at a number on my computer screen, & dial it on my desk phone. New: Just click on a contact’s name (or a number you looked up on the web) & your UC client will dial it.
ACTI-CCM at EDUCAUSE Annual Conference 2012
11/6/2012

21. Paradigm !
Old: I notice my message-waiting indicator & listen to voic on my phone. New: Voic is sent to your inbox, at which point you can listen to it on your computer and/or read a transcribed version (“unified messaging”).
ACTI-CCM at EDUCAUSE Annual Conference 2012
11/6/2012

22. Paradigm !
Old: Keep trying to call different folks from a specific group until I finally reach one of them (or give up). New: Look at a functional group, find a green presence bubble, & instantly chat (or talk).
ACTI-CCM at EDUCAUSE Annual Conference 2012
11/6/2012

23. Paradigm !
Old: Leverage caller ID to decide whether or not to answer my phone. New: Program custom call-handling via a self-serve portal. Route certain VIPs to your cell, base routes on your calendar, “blocklist” certain people, & generally specify “follow-me” behavior as you desire.
ACTI-CCM at EDUCAUSE Annual Conference 2012
11/6/2012

24. Paradigm !
Old: Voice is critical, because it’s how I reach New: Decouple the voice function that’s part of the UC business suite from emergency communication.
ACTI-CCM at EDUCAUSE Annual Conference 2012
11/6/2012

25. Paradigm !
Old: Vendor-specific, proprietary solutions that lock you in to a single vendor’s costs/timelines/ideals. New: Open-source, open-standard, interoperability.
ACTI-CCM at EDUCAUSE Annual Conference 2012
11/6/2012

26. Paradigm !
Old: Relying on a vendor for support (assuming they’re still in business). New: Relying on a technical community for support.
ACTI-CCM at EDUCAUSE Annual Conference 2012
11/6/2012

27. Paradigm !
Old: I pay the telecom dept. / my local telephony provider to move my phone. New: Moving to another desk/room/building/campus? Unplug your phone & plug it in at your new location. (Of course, your softphone would go with you too, on any number of platforms.) Cost savings & more service flexibility!
ACTI-CCM at EDUCAUSE Annual Conference 2012
11/6/2012

28. Communication  Collaboration
ACTI-CCM at EDUCAUSE Annual Conference 2012
11/6/2012

29. The Promise of an Amazing Future
Calendar- & activity-based presence
Federation
Fixed-Mobile Convergence (FMC)
Geographic Information System (GIS)
Global Positioning System (GPS)
Radio-Frequency Identification (RFID)
Session Initiation Protocol (SIP)
Telepresence
And more (ultimately resulting in complete customization as specified by the end-user, & complete flexibility & interoperability)!
ACTI-CCM at EDUCAUSE Annual Conference 2012
11/6/2012

30. Panel Discussion
Doug Carlson, Associate Vice President, Communications & Computing Services (NYU)
Richard Hach, Associate Director, Network Administration, Special Projects & Initiatives (Virginia Tech)
Tim Lance, President & Board Chair (NYSERNet, Inc.)
ACTI-CCM at EDUCAUSE Annual Conference 2012
11/6/2012

31. Q&A
Thank you!
ACTI-CCM at EDUCAUSE Annual Conference 2012
11/6/2012