1. Clean Harbors Online Services – CS1045
People and Technology
Creating a Better Environment

2. Expectations
All assigned customers (A&C Ranked) should be set up with an on-line account
In July 08 (tentative date) customers who do not submit profiles on line will be charged
Sales and Service personnel will discuss and promote Clean Harbors On-Line Services with all customers
Sales and Service Personnel are responsible for managing Clean Harbors On-Line Services account contact set up through Beacon
Sales and Service Personnel will troubleshoot any issues communicated to them prior to involving MIS
Promote self service help using the online help documentation available to the customer through the Customer Resource Center or for employees via the Learning Institute Library
If self service process is unsuccessful then trouble shoot with the customer to determine if it is a user, data or system issue. 2

3. Training Objectives Determine if a customer has an on-line account
Understand how to set up a new on-line account
Understand how to view the exact information the customer sees
Understand and promote the key benefits of Clean Harbors Online Services to all customers
Understand the new Customer Inventory options (Not yet fully available) 3

4. Benefits of Clean Harbors On-Line Services
24x7x365 Customer Access to online information
General information resources include Regulatory News links and Clean Harbors product and services information available
Improved accuracy of account setup, profile, and tracking data resulting from direct customer interaction with the system
Broker Generator on the fly allows streamlined process for brokers to initiate new business with CHES
No software to purchase or download
Time savings for the customer and Clean Harbors 4

5. Benefits of Clean Harbors On-Line Services
Online profile
E-signature simplifies the process for customer profile submittal saving the customer time
Improved data quality
System logic prevents incomplete profiles from being submitted
Efficient profile approval process resulting from direct contact between Central Profile Approval Personnel and the Customer
Profile copy feature allows customers to efficiently create new profiles for similar wastes
System is identical to that in Win Web/Beacon for internal users 5

6. Benefits of Clean Harbors On-Line Services
Online Reporting
Biennial Reporting made easy
Waste tracking available in multiple formats; PDF, HTML, CSV, XML (Note: temporarily unavailable, to be re-released by 1/1/08)
Post-audit invoice images available
Manifest images and bulk shipment weight tickets available
Profile Summary Reports available and can be downloaded to Excel and now include the list of approved facilities for each profile
Profile Reports have been reformatted and can now be ed
New language has been added to the profile report for profiles submitted using e-signature; “this waste profile has been submitted using Clean Harbors electronic signature system”
The submitters address prints now as well 6

7. Validating Customer Online Access
Retrieve the appropriate account in Beacon
Click on the CONTACTS tab
In the far right column on the individual line, you will see the “E-COMM” status. If checked, the account is set up with an on-line account. If not checked, they do not have an on-line account access for this winid.
In t 7

8. Setting up an Online Account
If your customer is not currently set up, there are two options for setting up their on-line account
Customers:
Through the Customer Resource Center
Use the “I want to set up an account for Clean Harbors Online Services”
Employees:
Through Beacon using the Contacts Tab
Edit the individual and click the “E-COMM” box
The customer will receive an with their user name and password
CONFIRM THEIR ADDRESS!
If contact does not exist on that Beacon ID, you need to create a contact first 8

9. On-Line Account Rules Online Account Rules
Individuals can have access to either one generator location or all generators linked to a CUST/GEN
For Brokers, Online Account setup is only allowed at BROK/CUST/GEN level
To obtain an Online Account the individual must be set up as a contact against the appropriate Win ID
If a contact is to have access to several WIN ID’s then the customer must be set up as a contact with the E-COMM box checked at each WIN ID
To disable or remove a persons access, simply un-check the e-comm indicator – this will disable online access for the associated winid 9

10. Log In and Security Fast Easy Log In Security
Customer Button on the Clean Harbors Home Page
Customer Log In hyperlink in the Customer Resource Center as well
Security
Password protected log in
Customers can change their password at any time further enhancing the security of the information 10

11. Seeing What your Customer Sees
Once your customer is set up with an on-line account, you can view their account as well
Based on Account Manager feedback, this was the most requested improvement
Assists with troubleshooting
Allows you to help your customer get accustomed to the new on-line services
Assists in training
Click “VIEW” next to the E-Comm box 11

12. View/Select Generators
Customer sees all codes they have access to
Allows them to search for codes as well 12

13. Profile Tab Customer can create, edit, view or copy their profiles 13
New Profile 13

14. FEATURES: On-Line Profile Copy
Copy Profile
Fast easy way to create new profiles based on similar profiles already in the system
A duplicate record is created using the original profile as a template
A new profile number will be used
Input the appropriate Generator WIN ID to copy the profile to
The copied profile must still be reviewed and submitted for approval 14

15. FEATURES: On-Line Profile System Validation
Ensures complete profiles are submitted
Upon submitting, system logic validates that all required information is entered
Hyperlinks to the correct profile area are supplied for convenience
Profile must be resubmitted after the appropriate information has been entered 15

16. FEATURES: On-Line Profile E-Signature
Fast easy way for the customer to submit profiles directly to CPG for review and approval
Two methods of submittal
Electronic Submittal: No signed hardcopy required. The customer must simply validate the certification popup. 
Signed Hard Copy Submittal: Customer must print, sign and fax or a hard copy of the signed profile to CPG
Note: As of 7/1/08 (tentative date) if a profile is faxed, ed or mailed, a charge will incur 16

17. FEATURES: On-Line Profile E-Signature
When electronic signature is chosen, the user then clicks “OK” and the review and approval process will begin 17

18. Report Tab Self-service reports for the customer
Various reports are available in multiple formats 18

19. Customer Inventory Tab
Gives generators a mechanism to manage their inventory
Generators can view, add or delete inventory on-line
Entry of inventory does not require a sales order
Currently in production, but no access has been granted to any customers.
Target audience will be Brokers and Self Pack customers for first round 19

20. Customer Inventory Tab
Inventory entered here is viewable and editable through all other Customer Inventory Pages 20

21. Customer Inventory Tab
Employees can view the Customer Inventory Tab in Beacon. This is shown for all customers, even if the customer has not been given access to the Waste Inventory Tab.
NOTE: Clean Harbors Chemists or Apollo Managers can also create customer inventory, which would also be viewable, even when the customer does not have access
Can be accessed via On-Line Services View in Beacon as well. 21

22. Summary
All Sales and Service Personnel need to access Clean Harbors On-Line Services to become familiar with the information available to the customer
Determining Customer Online Account setup and creating new Customer Online Accounts is quick and easy through Beacon
After 7/1/08 (tentative date) profiles not submitted on-line will incur a charge to the customer
Clean Harbors On-Line Services enhancements have been done based on feedback from our employees and customers
Clean Harbors On-Line Services provides benefits to both the customer and Clean Harbors 22