1. Workplace Etiquette with Microsoft Office 365
5/28/ :28 AM
THR2183
Workplace Etiquette with Microsoft Office 365
Darrell Webster
Loryan Strant
Office Server & Services MVPs
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2. 5/28/ :28 AM
What went wrong?
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3. Fallout & Impact of Poor Etiquette
Hours of work time
Meeting about the meeting
Meeting with HR staff
Talking to the other person
Where did the time go?
Venting to colleagues
Offloading to your spouse and friends
Getting it off your chest
A few seconds or even minutes can make a big difference
A big waste of time

5. Communicating – Email, IM, Calls and Posts
5/28/ :28 AM
Communicating – , IM, Calls and Posts
Tag for status change
Contacting people as soon as they are online. 
Headset etiquette 
Always have your finger on the (mute) button!
Is the right place for a conversation?
How productive are spats?
Pick up the phone, or at least send an IM
Working out loud - a question is posted, but left unanswered. 
Running late
Let people know when you're unable to make that meeting. Let them know as early as you can. 
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6. How we communicate, regardless of presence
5/28/ :28 AM
How we communicate, regardless of presence
I receive an . I want to respond
Reply is too short. 
Too emotional
Made some assumptions
What is the SLA for an IM response?
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7. When is an IM too long?

8. Self-regulate your status

9. 5/28/ :28 AM
Presence
Be mindful of what your presence is and what it says about your activity.
Be respectful of other people's status. 
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10. 5/28/ :28 AM
Posting
Working out loud, post a question asking for feedback and ideas It needs a response but is left unanswered.. 
When a response is given, it is just a GIF/Meme. 
Liking a post – does it mean "yes", or you just like the question/post
Posting to All Company group / General channel
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11. 5/28/ :28 AM
Organising Meetings
No response from attendee(s): what does the organiser do with that? 
Set an agenda with defined outcomes
Sending an invite
Declining and invite but not saying why
Accepting a meeting without sending a response. Tracking is not captured.
Managing invites
Scheduling assistant
Consider their schedule
Availability
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12. Having Meetings IM’ing someone who is showing as “In a meeting”
Doing other things while in the meeting: s, other conversations, browsing, etc.
Focus
Shut your laptop screen
Turn on your video
Mute when not talking
Respect
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13. How it all adds up Inter-personal frustration 5/28/2018 11:28 AM
Gaps in product knowledge
Lack of respect & mindfulness
Poor communication
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14. So THAT’S what went wrong!!!
5/28/ :28 AM
So THAT’S what went wrong!!!
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15. 5/28/ :28 AM
What should you do?
These etiquette tips conflict and may seem hypocritical – but this is the challenge.
Be respectful of others and what they might be feeling/doing
Be mindful of your own actions and what you do
Help each other
Be clear in your expectations
Understand how others work
Show your colleagues functionality they don’t use
Ask questions if you don’t know
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16. More Etiquette Tips & Tricks!
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17. Please evaluate this session
Tech Ready 15
5/28/2018
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18. 5/28/ :28 AM
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