1. responding to texts in Stage 1 Essential English
Letter of complaint

2. Letter of complaint

3. Letter of complaint
Teaching and Learning Cycle is used as a pedagogical tool when planning and delivering the curriculum
EALD learners and all learners that need additional literacy support benefit from using this approach
Introduction to the topic through a PPT presentation – explores purpose, contents of letter and language features
Provide students with ‘Word Bank’ document to assist with the writing process
Register continuum activity
Give students task sheet and annotations scaffold
Colour coding language features activity
Letter of complaint to be jointly constructed – 1 paragraph per group
Give students a structure scaffold
Students to read culturally diverse article and answer questions in groups

4. Setting the context
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5. Setting the context – Functional model of language
It is a letter and its purpose is to inform a company/person/organisation that a problem exists; and to advise what action should be taken
What is the content of the letter and what is the complaint about? The field determines whether or not specialised language is required and this will obviously depend on the intended audience.
This is the role and the relationship between the person writing the letter and the person receiving the letter. Several factors are:
Status (boss and employee, consumer and business). The status can be either equal or unequal
Involvement with the person (ranging from high with friends and family to low with a client)
Contact (either frequent or occasional)
This will influence the formality of the language
Is the text written or spoken? Or written to be spoken? The formality will largely depend on the mode of delivery.

6. Setting the context

7. Modelling and deconstruction

8. Modelling and deconstruction

9. Modelling and deconstruction

10. Joint Construction Text that is inclusive of cultural diversity
Clear link to contents of letter – consistent use of language ‘background to the situation’
Evidence from the text – scaffolds the ‘explain the facts of the situation’ paragraph
How do you believe the issue should be resolved? – scaffolds the ‘discuss a possible solution’
Text that is inclusive of cultural diversity

11. Independent Construction

12. Independent Construction

13. Independent Construction

14. Student Example

15. Resources Please email me: Shannyn.Daniel260@schools.sa.edu.au
I will reply with all the resources:
Unit plan
Scaffolds
Task sheet
PPT Presentation
Register continuum activity
Student example
Article activity
Further Support:
EALD Resource Document
Livy and myself
EALD consultants
Facebook page (South Australian EaLD Network)