1. SWIMTOO
ROOT CAUSE ANALYSIS
BETTER BEFORE BIGGER

2. Will work with you to Investigate The Problem Identify
SWIMTOO
ROOT CAUSE ANALYSIS
BETTER BEFORE BIGGER
Will work with you to Investigate The Problem Identify
The Root Cause And Decide Whether Those Root Causes Should Be Corrected And How

3. “Hard On The Problem, Soft On The Person.”
The Focus Of Investigation And Analysis Through Problem Identification Is WHY The Event Occurred, And Not Who Made The Error I.E.
“Hard On The Problem, Soft On The Person.”

4. PROBLEM-SOLVING PROCESS
Let's Be Honest We In The UK
Are Not Good At Problem Solving Get To True Root Cause
We Good If Not Great At Work Around
Over Under Anything But Fix The Recurring Problem
We Apply Fix Short Term Band Aids
The problem is not the problem it's our attuite towards the problem
Every Problem Is An Opportune To Improve Your Process
Work place problems in your office admin customer order entry
manufacturing supply chain
Not Getting To Root Cause Cost You Time & Money
Loss Of Customer Confident assembly process purchasing quality etc
We Create Whole New Process For Re Work Quality Over Checking
Double Checking Extra Couriers Service Ordering More Parts Due To
Defects Per Unit Not Right First Time

5. Ever Company Has Process Quality Problems
Problem Solving
Root Cause Analysis
Ever Company Has Process Quality Problems
Investigate The Problem To Identify The Root Cause And Decide Whether Those Root Causes Should Be Corrected And How This Should Be Done. 8D Process Ensure Regular Reporting To And Influencing Of Senior Personnel To Ensure Complaints Are Top Of The Agenda And Keep Records Of Analysis And Decisions. A Strong Understanding Of The Principles Of Root Cause Analysis Identification Of Root Cause Issues Which Lead To Change In Practice. Decision Making And Problem Solving Abilities. Based Upon Facts Data Helps To Maintain A Co-operative, Conscientious And Customer Focused Environment
. Work With Complaints Insight And Analysis To Ensure A Process Exists To Identify Recurring Or Systemic Problems.

6. PROBLEM-SOLVING TOOLS
8-D PROBLEM-SOLVING PROCESS
Root Cause Analysis (RCA)
Problem-solving
8-D Problem-solving process
PROBLEM-SOLVING TOOLS
Brainstorming
Time Line
Cause Effect Analysis/Fishbone Diagram
Fault Tree Analysis/Diagram
5-Why Analysis
Force-field Analysis
Failure Modes and Effects Analysis (FMEA)
Design of Experiments DOE

7. 8D ……. The Eight Disciplines
8D OBJECTIVES
WHY use 8D?
Find the root cause and deliver permanent solutions.
Satisfy our customers.
Stop recurring problems.
8D methodology is effective for improved learning, sharing improved practices and re-using improved formats.
Can reduce or eliminate a “fix it” culture
Focuses on permanent elimination of the problem.
Emphasizes a team approach that will carryover to other activities.
8D ……. The Eight Disciplines

8. 8-D PROBLEM-SOLVING PROCESS