1. Technology and Care Planning
Bluebird Care
Technology and Care Planning

2. About Bluebird Care Exeter & East Devon
A National Franchise
Est. 5 years
Over 450,000 hours of care....
And counting!
Award Winning
Good Overall – Outstanding, Well Led

3. The way things were…. …...and maybe still are?
Lists and more Lists – Reviews, assessments, supervisions, M&H assessment, POVA notification, medication changes, contact with staff, contact with customers
Stacks and Stacks of Paper – Reviews, assessments, supervisions, M&H assessment, POVA notification, contact with staff, contact with customers

4. The beginnings of an evolution
Electronic Call Monitoring – Check in and Out
For the benefit of…
Bill Payer
Monitor durtation of visit
Accuracy of billing
Transparency
Contract monitoring
Managers
Staff management
Performance monitoring
A nod to H&S
Helps with updating rotas

5. True Care Planning A New Solution
Developed exclusively by Bluebird Care Franchisee’s
The system can…
Monitor calls, but also...
Enquiry to end of care
Assessments
Reviews
Supervisions
Medication – Link with Lloyds Pharmacy
Notifications – two way

6. For the Benefit of…. The Care Assistant Real time changes
Feedback – two way
Medication
Care Plan prompts
Live Rota feed
Usability

7. For the Benefit of….
A real change The Customer Prompt service, Transparency, Real time changes to care plans

8. Communication and Engagement
We can now also
Take live feedback from family members and professionals who can read the care plan, assessments and notes – remotely
Act on feedback and reflect this in our communication
Deliver person centered care
Example -
Customer at home independent, living with Dementia, distressed re: Newspaper delivery.
Family member – reports this to us via communication system
“Dad is distressed about his paper delivery can you please walk him to the shop to collect and explain the changes to him”
Care Assistant and office team receive this notification – and act on it!
The result –
Customer is calmer, put at ease, receives person centered care, likely to be able to remain at home longer,
Family – actively engaged

9. The next step… Link our Care Planning tool…
To the Bluebird Care Connect service
Telecare monitoring
Sensors around the Home
Pressure sensors
Verbal intervention
GPS

10. Thank you ….
…....Any questions