1. LEARNING SESSION ON:
“Achieving Customer-Focused Excellence through PQA & PQC Framework”
September 28, 2017 | 9am – 3:00pm
Hotel Elizabeth, Cebu City
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2. OVERVIEW OF THE DTI – COMPETITIVENESS BUREAU
PROGRAMS, ACTIVITIES AND PROJECTS
Business Systems and Process Improvement Division
(BSPID)
Supply Chain and Logistics
Management Division
(SCLMD)
National Quality and
Competitiveness Division
(NQCD)
Property of Department of Trade and Industry – Competitiveness Bureau

3. OVERVIEW OF THE PHILIPPINE QUALITY AWARD (PQA) PROGRAM

4. About the PQA Executive Order No. 448 October 1997
RA No PQA Act February 2001
Roadmap
towards
Global
Competitiveness
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5. PQA is the highest national quality award patterned after the Malcolm Baldrige National Quality Award (MBNQA) of the US and those in Europe & Asia.

6. What is Philippine Quality Award?
Promotes Performance Excellence through the adoption of PQA Criteria;
Offers an assessment tool to evaluate organizational processes and performance results; and
Provides training for organizations and would-be assessors & best practice sharing conferences

7. Objectives of the PQA Standards on organizational performance
National system for assessing quality and productivity performance
Standards on organizational performance
To recognize organizations which have achieved the highest level of quality and business excellence

8. PQA FOR PERFORMANCE EXCELLENCE
An integrated approach to organizational performance management
that results in:
Delivery of ever-improving value to customers & stakeholders,
contributing to organizational sustainability
Improvement of overall organizational effectiveness and capabilities
Organizational and personal learning

9. BENEFITS TO THE APPLICANT ORGANIZATION

10. Thorough evaluation and review by experts & panel of assessors
Outside perspective of organizations Strengths and opportunities for improvement
Feedback Report to guide your organization’s quality
& productivity Improvement

11. Increase employee involvement, customer satisfaction & retention
Achieve performance
results
Increase employee involvement, customer satisfaction & retention
Benchmark for exceptional management practices

12. PROGRAM BENEFICIARIES
National Line Agencies
Government Owned & Controlled Corporations
Local Government Units
State Universities and Colleges
Other Government Agencies
PROGRAM BENEFICIARIES
PUBLIC SECTOR

13. PROGRAM BENEFICIARIES
Agriculture
Manufacturing
Pharmaceutical Medicines
Consumer / Industrial Goods
Foods / Processed Foods
Electronics
Services
Educational Institution
Healthcare Institution
Financial Institution
Other Industries
PRIVATE SECTOR
Small / Medium / Large Enterprise

14. PQA ASSESSMENT PROCESS

15. Submission of Application Report Eligibility Determination
Independent Review
Initial
Consensus
Review
Site Visit
Pre-Site Visit
Final Consensus
Final Judges
Property of Department of Trade and Industry – Competitiveness Bureau

17. Recognition Levels Recognition Highest level of for MASTERY Excellence
PHILIPPINE
QUALITY AWARD
for
Performance
Excellence
Recognition Levels
Recognition
for MASTERY
In Quality
Management
Highest level of
Excellence
Demonstrate superior results.
*Role model in the Philippines
Recognition
for PROFICIENCY
In Quality
Management
Achieved significant progress
in building sound processes
Recognition
for COMMITMENT
To Quality
Management
Demonstrate serious commitment
to Total Quality Management

18. Recognition for Commitment to Quality Management
PQA Awardees
Level 1:
Recognition for Commitment to Quality Management
Electronic
Assemblies
Inc.
Property of Department of Trade and Industry – Competitiveness Bureau

19. Recognition for Proficiency in Quality Management
PQA Awardees
Level 2:
Recognition for Proficiency in Quality Management
Property of Department of Trade and Industry – Competitiveness Bureau

20. PQA Awardees Level 3: Level 4:
PQA for Performance Excellence
Level 3:
Recognition for Mastery in Quality Management
Property of Department of Trade and Industry – Competitiveness Bureau

21. Know more about PQA PQA Website pqa.org.ph@gmail.com
PQA Program | LinkedIn
Property of Department of Trade and Industry – Competitiveness Bureau

22. OVERVIEW OF THE PHILIPPINE QUALITY CHALLENGE (PQC) PROGRAM

23. What is Philippine Quality Challenge (PQC)
Assessment
Consultancy Service
Recognition Program
Assist Private Organizations, specially SMEs and LGUs in their journey to performance excellence

24. PQC Program Beneficiaries (Private Sector)
Manufacturing
Services
Private Schools
Agriculture
Pharmaceutical
Consumer Goods
Health Care
Financial Institutions
Other Industries
Based on the number of employees
SMALL: 10 – 99
MEDIUM: 99 – 100
LARGE: 200 and above
Based on capitalization
Small: 3,000,001 to 15,000,000
Medium: 15,000,001 to
100,000,000
LARGE: More than 100,000,000
Public Sector:
Local Government Units
Property of Department of Trade and Industry – Competitiveness Bureau

25. Benefits of the Program
Acquire consultancy services that will serve as excellent guide for continual improvement.
Be recognized at an annual conference.
Be part of globally recognized organizations.
Gain an outside perspective of your company’s STRENGTHS and OPPORTUNITIES FOR IMPROVEMENT (OFI).
Property of Department of Trade and Industry – Competitiveness Bureau

26. PQC Process PERFORMANCE EXCELLENCE Awarding and Forum
Another Consultancy Service (for SMEs and LGUs PQC Awardees)
Awarding and Forum
Improvement Validation
CONSULTANCY
ASSESMENT
Assessment Period
Feedback Reporting
Consultancy Service
Company Profile
and Self-Assessment Form Submission
Eligibility Application Form Submission
PQC Applicants’ Training
APPLICATION
Property of Department of Trade and Industry – Competitiveness Bureau

27. PQC Category Point Value
TOTAL POINTS
Management 45
Planning 35
Customer
Measurement and Data Management
Workforce
Operations
Business Results
180
400
PROCESS CATEGORIES
RESULTS CATEGORY
Property of Department of Trade and Industry – Competitiveness Bureau

28. 251 points out of 500 to be a PQC Awardee IMPROVEMENT VALIDATION SCORE
PQC Scoring
400 points
ASSESSMENT SCORE
251 points out of 500 to be a PQC Awardee
500 total points
100 points
IMPROVEMENT VALIDATION SCORE
Property of Department of Trade and Industry – Competitiveness Bureau

29. Philippine Quality Challenge (PQC) Award
Award and Recognitions
Philippine Quality Challenge (PQC) Award
Achieved progress in building sound processes and demonstrated good results
Quality Class in Management
Quality Class in Customers
Quality Class in Workforce
Quality Class in Operations
Recognitions
Planted seeds of quality
and productivity

30. 14 AWARDEES 17 APPLICANT ORGANIZATIONS 1 16 PQC Awardees (2012 – 2016)
PUBLIC SECTOR 1
17 APPLICANT ORGANIZATIONS
14 AWARDEES
PRIVATE SECTOR 16

31. PQC 1 Awardees 2012-2016 PQC 2 Awardees 2012-2016
Property of Department of Trade and Industry – Competitiveness Bureau

32. and Improvement Validation
The Link of PQC to PQA
RECOGNITION
Quality Class
STRENGTH 2
OFIs
ROUND OF
CONSULTANCY
SERVICE ND
ASSESSMENT
CONSULTANCY SERVICE
and Improvement Validation
Property of Department of Trade and Industry – Competitiveness Bureau

33. March 2018 Sept. 2018 1st week of Dec. 2017 May & Aug. 2017
Business Excellence Training
Eligibility Application
Form Submission
Company Profile & Self-Assessment Form Submission
Assessors’ Orientation
and Calibration
Assessment Period
Feedback Reporting
Consultants’ Orientation
Consultancy Service
(Maximum of 7 visits)
Improvement Validation
Awarding and Forum
Additional Consultancy
Service to
PQC Awardees
March 2018
Until end of Oct. 2017
March
to Sept.
2018
Until end of
Nov. 2017
Sept.
2018
1st week
of Dec.
2017
November
2018
Dec. 2017 To
March
2018
Year
2019
Property of Department of Trade and Industry – Competitiveness Bureau

34. THANK YOU! Any questions? DTI – Competitiveness Bureau
3rd Floor Tara Building
389 Sen. Gil Puyat Ave., Makati City
Contact Numbers: | |
PQA Website: