1. Reviewing VaCMS For VIEW worker
Rolling with the Waves of Change
(and not getting swept out to sea)
Spring 2017 BPRO

2. Using the Left Navigation
When you click on each little blue box, more information displays.
Then, more little blue boxes display and more information is available under each box

3. How do I see who is on a TANF case?
Click Inquiry, then click Case
Then enter the case # and click Search

4. Review the information about the case

5. Scroll down to see more information
See who is on the case and demographic information

6. See status of each program, program details, DAP, FEP, etc.

7. The buttons at the bottom

8. More buttons at the bottom
Shows TANF and SNAP payments/issuances
shows clock counts
Takes you to the Case Action screen

9. Where do I find that information?
Program changed from a TANF-UP to a TANF-UP/VIEW case in March What caused the change?
The change from TANF or TANF-UP to TANF/VIEW or TANF-UP/VIEW occurs when an APR date is entered for a TANF recipient
Where do I find that information?

10. APR signed date Click on program request Click on the pencil
Click on the pencils for each parent to see who/if the APR sign date has been entered

11. Fatherof Childe (37M) has APR date

12. Hyperlink connection
You can click on anything that is blue and underlined.
When you do, more information displays

13. When we click on:
…the first March Eligibility Period, we see who is on the case.
For this case, all family members are “Eligible”

14. Sometimes we see something other than “Eligible”
Countable
Deemed
Ineligible
Excluded
Countable: If the person has income, it will count toward eligibility (included in the family unit, but not receiving TANF)
Deemed: If that person has income, it will “deem” toward eligibility of the family (but they are not receiving TANF)
Ineligible: If the person is ineligible to receive TANF
Excluded: If the person is excluded from TANF (i.e. aunt, not applying)

15. (all are listed in the TANF manual, 201.1 G.)
Main reasons a parent might not be on assistance, but still VIEW mandatory
Felony drug conviction/fleeing felon/parole violator
Failure to cooperate with child support enforcement
Excluded due to spouse’s income (stepparent deeming)
IPV disqualification
(all are listed in the TANF manual, G.)

16. Still VIEW mandatory
Even though these parents are not included in the TANF grant, they are still required to participate in the VIEW program.
Please continue to manually communicate between TANF and VIEW
There is an issue with the system not knowing that some adults who are not on the TANF grant are still mandatory to participate in VIEW

17. Work Participation Status and Exemption Reason
Click on the blue and underlined month
Click on the blue and underlined person
See the status and any exemption reason:

18. No more ESP codes
The TANF worker no longer enters a code to determine the applicant/recipient’s ESP status
The Work Participation Status is determined by the rules and by what the TANF worker enters into the system

19. Questions (1)
We have a UP case. The case name is in the dad’s name. Mom came into the queue.
We completed the screen to “opt” in the dad, but it is not allowing us to exempt the mom?
First, review the client information. Does mom qualify for an exemption?
For this case, we discovered that both parents are mandatory to participate in VIEW as neither has a reason to be exempt

20. Questions (2)
Caregiver exempt clients are showing up on my queue once TANF worker approves.  How the heck do I get them off of my queue?  We have tried everything and can’t access anything in Hardship Exception tab as it requires to complete assessment/activity which is not required for this type of case.
First, determine if the client is really exempt. Then find out if the status changed, and when it changed. Some VIEW status changes occur in the system after the first of the month.
If the case really should not be referred mandatory and you do not want to wait until the first of the next month to see if it comes off the Queue, you can change the Status on the Status Update screen under ESP Enrollment (I know…there is not “exempt” reason)

21. Questions (3)
We have a case where mom is needed in the home to care for her disabled child. The EW is still trying to research the referral status. EW does not know where to find the referral screens.
Remember, there is not longer a screen where the TANF worker enters the ESP status. The system, based on different requirements, determines the ESP status

22. Needed in the home
Check the disability screen for the child for whom the parent is providing case
--There is a question: Need Someone in the home: (make sure that says “Yes”)
On the Client Demographic screen, under Other Demographic Information, there is a question: Is the Individual taking case of the disabled individual in the household?

23. Disability Summary and details

24. Needed in the home exemption

25. Questions (4)
TANF worker sent a communication that she approved a case and that mom is mandatory. It has been a week, and the case has not come into my queue. I went into Create Referral, and she does not show up there. What do I do now??

26. Client not in my queue
There are multiple reasons for a parent to be excluded from the TANF grant, yet they are still required to participate in the VIEW program.
The one reason that has caused the most grief if when the parent has a felony drug conviction.
Note: Create Referral might not work…they are working to correct this

27. Client has TANF Work Participation Status of N/A
Policy indicates that Blue Flower is to be excluded from the TANF payment (Countable Adult), yet she is still required to participate in VIEW.
But, she will not come into the VIEW queue.

28. Do the research: Felony Drug Conviction

29. Client will be excluded from TANF yet still mandatory for VIEW

30. Question (5)
I scheduled an appointment with, and just received a call from my client. She says her baby just turned 6-weeks old and her neighbor told her she should not have to go to work until her baby was one year old. Why did the case come into my queue?
Check the age of the child
Check mom’s TANF Work Participation status
Check to see if the child is a capped child

31. Capped child: Way one
Go to Eligibility Summary. (Why is Banana Spicer Excluded?)
and click on the child’s name

32. Capped child: Way two Go to Client Demographics
Click the pencil beside Banana Spicer. Scroll down:

33. VTP
I have a VIEW client who is employed full time. They are still TANF eligible, but they want to close TANF and get the $50.00 VTP payment
TANF worker will select yes

34. VTP (2)

35. TANF-UP/VIEW cases
I am working with a mom and dad in VIEW. Mom had a baby last month and baby was just added to the TANF. I spoke with the TANF worker and the system still has mom as mandatory. Dad should be mandatory and mom should be exempt.
(I want my V1 ESP code back!!! )

36. UP: Who is Exempt?
Sometimes, we think “the mom” should always get the “V1” exemption…not true. The family can decide which parent is exempt
Once the family decides…
Under non-financial, have the TANF worker select Mom or Dad as the person who wants to participate in VIEW. (this family wants Mom to be exempt)
Then, go to Eligibility Summary and see that Dad has TANF Work Participation Status as Mandatory and Mom has TANF Work status as Exempt: caring for a child under 12 months old

37. Updating VIEW participant

38. The Key to Success Know everything you can about how VaCMS works
Continue to manually communicate between VIEW and TANF