1. Board of Advisors Meeting Facilities – Space Planning Review  
Board of Advisors Meeting
Facilities – Space Planning Review
April 12, 2016
Presented on November 4, 2009 1

2. Workplace Programming Summary
Encouraging start to 2016; mild winter and gains in operating performance are showing progress
Operational improvements – driven by scorecard implementation, structured oversight
Service levels, ASA, Abandons
Expanded reporting capabilities delivering insight into KPI’s
Average Handle Time improvements: CS down 12% and Authorizations down 9%
Calls per claim progress – down to 2.67
Reducing abandon rates,
Adding increased skills training to the associates
Reductions in task inventory
Call volume coming in under forecast
Focused on increased TOW
Cost per claim – slight reduction flowing from the above; still working on key levers
Ownership and accountability changes will help accelerate
Retention function benefiting from renewed focus and reorganization
Resell rate holding steady
Staffing optimized; continuing performance assessments to upgrade bottom 20%
NPS improving
January at 45.5%

3. Workplace Programming Summary
Workspace Requirement (rsf):
Detailed programming suggests a current workspace requirement of 62,005 rsf…
Identified seat count: 396
Favorable blended 156 rsf pp workspace metric
Modest projected incremental growth of 2% compounded through 2019 yields a workspace requirement of 66,171…
Provides +/-7% workspace growth
Accommodates increased seat count demand of 425
Continued favorable 155 rsf pp workspace metric

4. Workplace Programming Summary
Workspace Composition (continued):
The workspace requirement is comprised of three major components:
Operations – Call Center environment
General lines of business including Business Development, Marketing, Sales, Finance, IT, etc. and…
Common space functions including reception, conferencing, etc
Operations represents 50% of the total headcount/seat count but occupies only 30% of the workspace…
Identified seat count requirement: 219
Dense 85 rsf pp workspace (call center) metric
Remaining general lines of business occupy 60% of the workspace…
Identified seat count requirement: 177
Favorable 169 rsf pp workspace metric
Common space functions occupy the remaining 10% of the workspace
Workspace requirement - variability:
Optimum space planning strategies can provide potential space savings of 5%
Target property common area efficiency represents a +/- 5% swing

5. Draft Recommendations
Identify potential sites with +/ k available rsf
Evaluate single story vs. stacked configuration ie space creep
Evaluate building efficiency and space planning optimization
Mitigate parking concerns – seek 10/1 ratio

6. Workplace Design Options

7. Market Condition Summary

8. Broward County Market Statistics
The Broward County office market ended the year with slight improvement in the fourth quarter as the vacancy rate dropped another 2/10th of a percent to 11.4%. Net absorption had it’s best quarter with over 320,000 SF absorbed across all classes of office assets. Asking rental rates have risen by a little more than 3% in the last year, to currently stand at $24.78 PSF. Under construction space dropped to only 762,000 SF.
Overall Broward:
Total SF: 69,856,489
Vacancy Rate: 11.4%
Under Construction: 762,552 SF
Avg. Asking Rent: $24.78 PSF
Sawgrass Park:
Total SF: 3,764,944
Vacancy Rate: 11.1%
Under Construction: 469,377 SF
Avg. Asking Rent: $26.89 PSF
Plantation:
Total SF: 8,915,754
Vacancy Rate: 13.0%
Under Construction: 215,000 SF
NW Broward/Coral Springs:
Total SF: 5,142,182
Vacancy Rate: 12.4%
Under Construction: 11,613 SF
Avg. Asking Rent: $23.38 PSF

9. Available Properties

10. Options – Build to Suit Location: NW 136th Ave & NW 8th Street City:
Sunrise
Total Size:
90,000 SF
Developer:
Starwood
Comment:
Starwood purchased the Duke portfolio in Plantation and Sunrise in Q Will consider BTS lease and possible sale
Location:
Pine Island Road and Peters Road
City:
Plantation
Total Size:
Up to 110,000 SF 6.5 Acres available
Developer:
Patrinely Group
Comment:
Will consider BTS lease or possible sale. Lower Building size or structured parking will be required.

11. Options – Existing Buildings
Location:
13450 W Sunrise Blvd
City:
Sunrise
Total Available:
111,111 SF
Parking:
4.7/1,000
Owner:
Foundry Commercial
Asking Rent:
$21.50 PSF NNN
Comment:
Top floor pf 40,000 SF available with 25,000 on floor below. Can provide additional parking.
Location:
777 American Express Way
City:
Plantation
Total Available:
338,431
Parking:
6/1,000
Owner:
TM Real Estate Group
Asking Rent:
TBD
Comment:
Amex lease expires in 12/2017 but will be moving out early. Floor plates are 65,000 SF each.

12. Options – Existing Buildings
Location:
1401 NW 136th Ave
City:
Sunrise
Total Available:
54,444 SF
Parking:
5.1/1,000
Owner:
Banyan Street Capital
Asking Rent:
$16.50 PSF NNN
Comment:
May consider a sale
Location:
5601 Hiatus Road
City:
Tamarac
Total Available:
+/-50,000 (100K SF Bldg.)
Parking:
9.1/1,000
Owner:
Piedmont Realty
Asking Rent:
TBD
Comment:
State Farm is moving out of 50,000 SF in Q

13. Options – Existing Buildings
Location:
1801 W Spectrum Blvd
City:
Fort Lauderdale
Total Available:
72,718 SF
Parking:
5/1,000
Owner:
Goddard Investments
Asking Rent:
$19.00 PSF NNN
Comment:
For Sale as well. Citrix vacating in Q Includes Back up generator.
Location:
Sawgrass Technology Park
(Existing Park)
City:
Sunrise
Total Available:
+/-77,161
Parking:
5/1,000
Owner:
Fifteen Group
Asking Rent:
$16.50
Comment:
Sheridan has vacated and is negotiating a termination.

14. Options – Build to Suit Location: NW 136th Ave & NW 8th Street City:
Sunrise
Total Size:
90,000 SF
Developer:
Starwood
Comment:
Starwood purchased the Duke portfolio in Plantation and Sunrise in Q2 2015
Location:
Pine Island Road and Peters Road
City:
Plantation
Total Size:
Up to 110,000 SF 6.5 Acres available
Developer:
Patrinely Group
Comment:
Will consider BTS lease or possible sale. Lower Building size or structured parking will be required.

15. Appendix

16. Current Lease Abstract
Premises
A total of 51,120 SF. 38,087 located in Building E and 13,033 SF located in Building B.
Term
5 years
Lease Expiration
1/30/2020
Base Rent (current)
$14.00 (primary space) - $14.74 (expansion space)
Operating Expenses
Lease is NNN
Termination Right
As of 1/31/2018, providing notice is delivered prior to 5/1/2017 and payment of $125,000 Termination Fee
Parking
4 per every 1,000 SF. In addition, Tenant pays and receives additional parking based on the following:
2/1/15 – 7/31/ Spaces *
8/1/15 – 1/31/ Spaces
2/1/16 – Lease Exp Spaces
* Date has been extended to 11/30/15, subject to further extension and negotiation.

17. Associate Zip Code Map