1. Financial Service Centers of America
October 2016

2. FiSCA University powered by Bankers Edge/OnCourse Learning

3. Came from team that trained the CFPB examiners
Debbi Roberts
Head of Business Development, Emerging Markets
Came from team that trained the CFPB examiners
Hired by Banker Edge/ OnCourse Learning to help build out the non-bank financial institutions, emerging markets within financial services
Collaborated with state and national associations to create efficient and streamlined training programs that cover regulatory requirements

4. FiSCA Partners with OnCourse Learning
Thought Leadership / Industry Advocacy / Streamlined Process

5. Who is OnCourse Learning
One name. Twenty brands. Ten thousand courses. OnCourse Learning.
Financial Services
Healthcare
Real Estate
Media & Publishing

6. Who is OnCourse Learning
#1 or #2 market share position in core end markets Over 175,000 unique users annually Proprietary compliance and learning management platform 1,700 proprietary courses 14,000+ hours of content Exclusive Provider for many national companies & associations

7. FiSCA Partners with OnCourse Learning
E-commerce Website
Compliance Courses
Lending Manual

8. FiSCA Partners with OnCourse Learning
Course Curriculum
Essentials of a Risk Assessment
A Simple Approach to Record Keeping
AML Awareness and Protection
BSA Awareness and Protection
Protecting the Frontlines: AML Policy and Procedure
Customer and Enhanced Due Diligence
Customer Identification Program (CIP)
Electronic Funds Transfer Act (EFTA)
Frauds and Scams
UDAAP

9. FiSCA Partners with OnCourse Learning
Course Curriculum, cont.
Top 5 Things to Know about Currency Transaction Reporting
Detect and Report: Complying with Suspicious Activity Reporting
How Transactions Can Harm your Business without Monitoring
Providing Service to Customers with Disabilities
Red Flags of Identity Theft
Regulation Review: OFAC, BSA, TILA, ECOA and GLBA
Telephone Consumer Protection Act (TCPA)
Fair Credit Reporting Act (FCRA)
Fair Debt Collection Practices Act (FDCPA)
A few courses that caught my attention that we may consider adding are
SARS
Know Your Customer

10. Can you make your auditor’s job easier?
Documentation
Can you make your auditor’s job easier?

11. Four Pillars of Compliance1.
Designated Compliance Officer
Responsibility
Accountability 2.
Policies and Procedures
Documented
Risk based
Tailored 3.
Ongoing
Training
Relevant
Risk Based
Blended 4.
Independent Testing & Review
BSA Professional
3rd party
Measures Efficacy

12. What is a Blended Approach? Instill a Culture of Compliance
WHY
HOW
What is a
Blended
Approach?
Instill a
Culture of
Compliance
Using LMS to
Illustrate
Variety

13. Documentation of Meetings
Within your current training program
are you currently documenting:
Board
Meetings
Staff
Meetings
Conference
Attendance
Workshop
Attendance

14. Learning Management System

15. Documenting Policy and Procedure Training
How are you currently training
on policies and procedures?
In Person
Manual
Course
Reporting

16. Lending Compliance Manual

17. Learning Management System

18. Compliance Training Lending Compliance Policy Manual
WHAT
WHY
HOW
Sign Up Today
For your
Compliance Training Lending Compliance Policy Manual
Keep Yourself
Your Business,
Your Staff
Out of Trouble and
In Compliance!
Connect with
Debbi Roberts
cell
office