1. 26 ways (and a few more) to Engage your Volunteer Spirit!
Kathy Moe, CAVS
Director of Volunteer and Guest Services
UnityPoint Health
Fort Dodge, IA

2. Engage your Volunteer Spirit!!!
What’s the
new lingo? PX

3. Engage your Volunteer Spirit!!!
WHY?
Why do patients expect so much?
Why do we have to respond?
What’s changed?

4. Healthcare quality is in the public domain for most settings of care!

5. Engage your Volunteer Spirit!!!
Everybody has a
WHAT on
their head?!!

6. ENGAGE your Volunteer Spirit!!!
I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”
Maya Angelou

7. ENGAGE your Volunteer Spirit!!!
Good , GREAT news…
VOLUNTEERS are pretty much the solution to everything!

8. ENGAGE your Volunteer Spirit!!!
Hello Halo
& its cousin the
Halo Hypothesis

9. ENGAGE your Volunteer Spirit!!!
“No problem” IS A
problem!

10. Engage your Volunteer Spirit!!!
10 Ways to Make a BIG Difference!
Make the “No Point Policy” a ritual
Adopt AIDET
Manage UP!
Thank them for choosing us
Focus on ‘5 in 10’
Employ the ‘No PASS’
Practice WAIT
“I have the time.”
“It’s my pleasure.”
“What’s one thing?”

11. 26 ways to ENGAGE your Volunteer Spirit!!!
The A, B, C’s of Engagement
Affirmation & Appreciation
Be on our Best Behavior
Court our Customers
Don’t Dominate

12. 26 Ways to Engage your Volunteer Spirit!!!
The A, B, C’s of Engagement
Excel in Expedience
Foster a Following &
Frequently Find and Feature the Fabulous
Glow about our Goodness
Honor the Halo Hypothesis

13. 26 ways to engage your Volunteer Spirit!!!
The A, B, C’s of Engagement
Identify the Incredible, Industrious, Impressive
& the
Indifferent, Insecure and Indelicate

14. 26 ways to enagage your Volunteer Spirit!!!
The A, B, C’s of Engagement
Just be Joyful & Jot it Down
Kindle Knowledge
Lead them Lovingly to their Location
Manage the Moment

15. 26 ways to engage your Volunteer Spirit!!!
The A, B, C’s of Engagement
Never Neglect a Name
Operate as an Owner
Practice Perception
Quit Quacking

16. 26 ways to engage your Volunteer Spirit!!!
The A, B, C’s of Engagement
Rounding Reaps Rewards
See, Stop & Serve - Snakes Stink!
Take ‘em Talking
Understand Utility

17. 26 ways to engage your Volunteer Spirit!!!
The A, B, C’s of Engagement
be Very Visible
be Willing to W.A.I.T.
don’t Yearn for Yesterday
be Zealous!

18. Engage your Volunteer Spirit!!!
are
AWESOME!
Now you will be 26X MORE awesome!!!
Presented by:
Kathy Moe, CAVS
Director of Volunteer &
Guest Services
UnityPoint Health
Fort Dodge, IA