1. Statements of Work: Holding Vendors More Accountable

2. Topics
Assumptions
Acceptance Tests
Weasel Words/Phrases

3. Assumptions

4. Assumptions Examples
Customer executes the Agreement and provides Contractor with a 50% deposit by November 1, 2016
Supplier has access to the Customer’s facility and adequate work space
The project commences no later than November 15, 2016

5. Assumptions Your Job Review each assumption with a critical eye
Determine if there is enough specificity – if there isn’t, get it
Break apart long-winded, rambling assumptions
Place each assumption (or part) in the proper category

6. Assumptions Categories
Scope
Vendor
Responsibilities
Customer
Responsibilities
Not Applicable
to the SOW

7. Customer provides Supplier with access to requisite personnel
Assumptions Exercise
Customer provides Supplier with access to requisite personnel
Enough specificity?
If not, what other info do you need?
If so, which category would you put it in?

8. Customer provides timely feedback on the Design Document
Assumptions Exercise
Customer provides timely feedback on the Design Document
Enough specificity?
If not, what other info do you need?
If so, which category would you put it in?

9. Assumptions Exercise
Customer provides adequate assistance in the production of the Scoping Plan
Enough specificity?
If not, what other info do you need?
If so, which category would you put it in?

10. Customer has executed the necessary software licensing agreement(s)
Assumptions Exercise
Customer has executed the necessary software licensing agreement(s)
Enough specificity?
If not, what other info do you need?
If so, which category would you put it in?

11. Customer has received and installed the new WidgeCo Opti server
Assumptions Exercise
Customer has received and installed the new WidgeCo Opti server
Enough specificity?
If not, what other info do you need?
If so, which category would you put it in?

12. Customer is not in default under any other agreement with Supplier
Assumptions Exercise
Customer is not in default under any other agreement with Supplier
Enough specificity?
If not, what other info do you need?
If so, which category would you put it in?

13. Acceptance Tests

14. Acceptance Tests Who conducts? What are the criteria?
What are the timelines?
Dealing with deemed acceptance

15. Weasel Words/Phrases

16. Weasel Words/Phrases Whiteboard Exercise
Supplier will provide a Widget trained Network Architect to provide configuration, installation and skills transfer assistance. Supplier will assist with the configuration and installation of the Widget 5000 and procured network hardware and software. Supplier will provide skills transfer on the configuration, installation and management of the procured Widget hardware and software. This task is complete when thirty (30) hours of configuration, installation and skills transfer assistance have been provided.

17. Weasel Words/Phrases Whiteboard Exercise
Supplier will use its reasonable efforts to respond to all requests for maintenance and repairs within four (4) hours of receiving an Authorized Maintenance/Repair Request. Once the Technician is at the Customer’s site, the Technician will diagnose the situation and determine whether s/he is able to resolve the issue. If the Technician is not capable of resolving the issue, s/he will escalate the Authorized Maintenance/Repair Request to an appropriate Supplier representative who will arrive at Customer’s site within two (2) hours and will begin working on a resolution or work around.

18. Weasel Words/Phrases Aid Arrive Assist Attempt Coordinate Endeavor to
Help
Meet
Observe
Schedule
Use (XXX) efforts
Work with

19. Topics
Assumptions
Acceptance Tests
Weasel Words/Phrases

20. Evaluation and Materials
Take this time to go the conference app find this class, and fill out evaluation.
If you need the PowerPoint, it’s on your thumbdrive