2. WEBINAR The Top Emerging Technologies To Watch: 2017 To 2021
Brian Hopkins, Vice President, Principal Analyst
November 15, Call in at 10:55 a.m. Eastern time

4. Firms’ thirst for innovative technology has not subsided
Source: How To Budget For Workforce And Customer-Facing Technologies In 2016 And Beyond Forrester report

6. ?

7. You need to look at how consumers are changing
Source: The Rise Of The Empowered Customer Forrester report

8. The answer = customer obsession
Source: The Operating Model For Customer Obsession Forrester report

10. Three sets of five technologies stand out

11. Emerging tech will unleash massive change
Let’s review these five at a time.

12. Five technologies will help you be customer-led

13. Intelligent agents
Craig Le Clair
Jennifer Wise
Brendan Witcher
The State Of Robotic Process Automation
Brief: Facebook Messenger Bets On Bots
The Business Case For Virtual Agents
The Future Of White-Collar Work: Sharing Your Cubicle With Robots
The Future Of Jobs, 2025: Working Side By Side With Robots
The Rise Of Intelligent Agents
Intelligent agents, chatbots, digital assistants, and robotic process automation

14. Intelligent agents will improve service and create efficiencies
Source: The Top Emerging Technologies To Watch: 2017 To 2021 Forrester report

15. How are firms investing?
What are your current activities around the following emerging technologies? (n=163)
Base 163 enterprise architects; Source: Forrester’s 2016 Global State Of EA Online Survey

16. What you need to know Intelligent agents manifest three ways.
IA-driven automation will cause 7% of US jobs to be lost.
IA will create jobs as well as erase them.

17. Five technologies will help you be insights-driven

18. AI and cognitive technology
Diego Lo Giudice
Jennifer Belissent, Ph.D.
Ted Schadler
Cognitive Engagement: A New Force Of Creative Destruction
Artificial Intelligence Can Finally Unleash Your Business Applications’ Creativity
Insights Services Disrupt The Data And Analytics Market
Deep learning frameworks and services, cognitive computing services, natural language processing, and semantic discovery

19. Artificial intelligence and cognitive technology are critical to being insights-driven and customer-led
Source: The Top Emerging Technologies To Watch: 2017 To 2021 Forrester report

20. How are firms investing?
What are your current activities around the following emerging technologies? (n=163)
Base 163 enterprise architects; Source: Forrester’s 2016 Global State Of EA Online Survey

21. What you need to know
We expect increasingly human-like interactions with applications.
Ready-to-go and do-it-yourself are options today, a global brain in the future.
Enterprise architects should promote cognitive computing but temper overhype.
Source: Artificial Intelligence Can Finally Unleash Your Business Applications’ Creativity Forrester report

22. Insight platforms
Brian Hopkins
Noel Yuhanna
Insight Platforms Accelerate Digital Transformation
TechRadar™: Big Data, Q1 2016
Vendor Landscape: Insights Platforms, Q3 2016
Big Data Fabric Drives Innovation And Growth
Enterprise, business analytics platforms, insight application platforms; business insight solution platforms, big data fabrics

23. Insight platforms accelerate your journey to become insights-driven
Source: The Top Emerging Technologies To Watch: 2017 To 2021 Forrester report

24. How are firms investing?
What are your current activities around the following emerging technologies? (n=163)
Base 163 enterprise architects; Source: Forrester’s 2016 Global State Of EA Online Survey

25. What you need to know
Firms are increasingly dissatisfied with big data analytics.
Insight platforms connect data, insight, and action.
Connect different platforms with an information fabric
Source: Insight Platforms Accelerate Digital Transformation Forrester report

26. Five technologies support becoming fast and connected

27. Edge computing
Dan Bieler
Dave Bartoletti
Eveline Oehrlich
Mobile Edge Computing Will Be Critical For Internet-Of-Things Success
TechRadar™: BT Infrastructure, Q2 2016
Top Eight Technology Trends That I&O Pros Should Watch: 2016
Mobile edge computing, cloudlets, fog computing, the industrial internet, SDN, and OpenNFV

28. Edge computing will help you across the board, but through technologies higher in the stack
Source: The Top Emerging Technologies To Watch: 2017 To 2021 Forrester report

29. What you need to know
Connected everything drives technology beyond the data center
Existing architectures are changing already.
Get ready to assist and enable

30. Edge computing’s triplets
“40% of IoT data will be ‘stored, processed, and analyzed at/or near the edge’ and that 50% of IoT systems will be ‘network constrained.’”
Watch:

31. How are firms investing?
What are your current activities around the following emerging technologies? (n=163)
Base 163 enterprise architects; Source: Forrester’s 2016 Global State Of EA Online Survey

32. of magnitude of more change than the past 10 years.”
“ the next 10 years
will generate an order
of magnitude of more change than the
past 10 years.”
2007 to 2016
Source: Will People Really Do That? Forrester report
2017 to 2026

33. Brian Hopkins
Right-click and “Change picture”