1. Patient and Public Participation
Annual Report and next steps
Jane Lodge, Head of Engagement

2. Patient and Public Participation Strategy 2014-2016
Underpins the CCG’s commitment to putting patients at the heart of everything we do
Ensures that the CCG’s legal duties regarding patient and public participation are met
- Individual participation
Public involvement and consultation
Is modelled on the NHS England guide to participation:
“Transforming Participation in Health and Care”

3. Participation Annual Report August 2015- July 2016
Individual Participation
Self management –
Difficult to assess as this is such a wide and far reaching area
Key feature of work going forward, so we do need to develop systematic ways of assessing how we support people to self manage
Commissioning that includes/supports self management:
Wellbeing recommission- includes peer support/networks
Expert Patient Programme and “Diabetes Care for You”

4. Individual Participation
Accessible and good quality information:

5. Social Prescribing Pilot across 16 practices as part of the
Prime Minister’s Challenge Fund scheme
Now being extended across the city’s GP practices
in a flexible model across clusters
Linking with social prescribing after discharge from
hospital (Link Back scheme)
Development of a social prescribing network across
The city

6. Public Participation

8. Hearing from patients, carers & public
Governing Body open meetings
CCG “events” – the big topics
Through the Community and Voluntary Sector & Healthwatch
Through work with neighbourhood and community groups e.g. Whitehawk
Joint work with statutory sector colleagues

9. Work with diverse groups
The CCG has contracts to reach and hear from some of our most marginalised communities, groups and individuals, through trusted intermediaries in the Voluntary Sector
Disabled people
Deaf people
BAME people
People with Learning Disabilities
Young Men (aged 16-25)
Carers and Parent Carers
Gypsies and Travellers
Old People (75+, focus on those isolated, senior housing, residential homes)
LGBT people
People living with mental health conditions
Hospital care
Smoking
Complaints and feedback
NHS health checks
Cancer awareness
Mental wellbeing
GP practices
Record sharing
“free topics”

10. PPGs
Support for PPGs from Community Works and Community Development providers
Increase in PPGs across the city (nearly all GP practices have one now)
PPGs link into their communities – e.g. attending or running events
Increase in numbers of PPGs applying for small grants
(15 in 2015/16)
PPG toolkit produced
Link to CCG via the PPG Network

11. PPG Network Membership increased
Network shares good practice AND discusses strategic issues
Network begun to “host” events - first one December 2016

12. Health Champions Informal networks, extending reach PPG members
Resident associations
befrienders
Fire & rescue service volunteers
Social media champions
voluntary sector representatives
Community/bi lin gual Navigators
Healthy living pharmacy workers
Informal networks, extending reach

13. Engagement in Commissioning
Our core work, and directly relates to the legal duties to involve patients and carers in commissioning processes and decisions.

14. Engagement in commissioning
Some highlights:
Cancer peer research work:
8 peer researchers gathered feedback from cancer patients, survivors and their carers on support needed after active treatment. Many of these recommendations are now being taken forward.
Work with young people and parent carers fed into the Children and Young People’s Transformation Plan
Development of “person centred outcome measures”, now in use in our cluster based GP services for patients with complex needs.
Engagement work carried out by the voluntary sector to gather views of patients whose GP practices were under threat of closure (at that time) – including the Homeless practice.

15. Priorities for next year….
Putting clear measures of success against the revised PPP strategy:
- quantitative measures; qualitative measures
- ways of determining impact of engagement
Developing a robust recording system of all CCG engagement activity
Carrying out appropriate engagement for wider area workstreams – e.g. STP, Stroke re configuration
Extending our reach across the city
Working in partnership with the City Council, Community and Voluntary Sector and Healthwatch
Producing regular “You Said, We Did” information

16. Your thoughts…..
What do we need to improve in our participation work going forward?
What do you see as the CCG’s key priorities?
How do you think we can best MEASURE success?
How can we best DEMONSTRATE success?