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Kathryn Hordon Getting the message across - UCISA 16th November 2010

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Presentation on theme: "Kathryn Hordon Getting the message across - UCISA 16th November 2010"— Presentation transcript:

1 Kathryn Hordon Getting the message across - UCISA 16th November 2010
"Leaving behind the fluffy bunnies" – how to get your personalised message across in a professional manner Kathryn Hordon Getting the message across - UCISA 16th November 2010

2 Background New structure for Academic Library Services
Creation of Library Liaison Advisers Need to “do things differently” and “do different things” Northumbria’s Schools Build on good practice

3 Good practice Relationships Meeting etiquette Quick response rates
Curriculum support

4 How do you spend your time ?
Teaching Liaison Enquiry work Collection development Projects Internal meetings

5 Doing things differently
Just say “no” Think about meeting attendance

6 Communication matters – principles of a Liaison Blueprint
Menu of products / services Contact points / champions Centralise routine tasks University wide liaison

7 What does your communication structure look like ?

8 Standard messages

9

10

11 ...and here are the fluffy bunnies !

12 Standard messages

13 A place for everything... If you were travelling in a lift with a member of the University’s Executive Management Group had their undivided attention for 1 minute what would be the top 4 messages you would give them about the Library ?

14 Messages from the “great” and the “good”

15 24/7 best range of services in the sector

16 95% student satisfaction
65% very satisfied

17 Learning spaces to suit everyone with collaborative technologies as standard

18 Coffee and creativity at 3.00am

19 Integrated catalogue and NORA power search for state of the art “google style” searching

20 More messages Working in cross-university partnerships to support learning and teaching enhancement and create the environment and collaborative connections that allow interdisciplinary research to flourish Having a switched-on team of liaison staff who can advise, guide and influence curriculum developments through understanding pedagogy, the University context and the wider learning and information landscapes. Ambitious in outlook, seeking opportunities to lead and influence the library of the future and make a significant contribution to lifelong learning

21 Our communication blueprint
Formal messages Annual reports Update reports Recording activity Feedback Pro-active Internal communication

22 Active management Monitoring of Liaison spreadsheet
Liaison communication structure for each School Creation of timelines Themed meetings Blogs Staff development

23 Any Questions ?

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