1. ITGTS SDDC DR Service R1.0 Service Definition
March 2016

2. Operational Excellence
Platform Health Monitoring *

3. Operational Excellence
Platform Health Monitoring
Running as Designed *

4. Operational Excellence
Platform Health Monitoring
Horizontal
Vertical
Dynamic
Running as Designed *

5. Operational Excellence
Requirements
Speed
Platform Health Monitoring
Horizontal
Vertical
Dynamic
Running as Designed *

6. SDDC DR Service R1 and Regional Locations
Benefits to the business including:
Providing an in-house solution to minimize the impact of disaster.
Saving time and money in the recovery process.
Providing for an orderly recovery process, reducing "panic" decision making.
Protecting technology assets owned by a business, maximizing ROI.
Minimizing legal or regulatory liabilities.
Promoting systems and IT service quality, reliability and security.
Highlighting the value of technology and IT services within your organization.
Beerse
Belgium
Raritan
New Jersey, US
230 Miles
Hemel
Hempstead, UK
185 Miles
Ashburn
Virginia, US
Cyberjaya
Malaysia
210 Miles
Serangoon
Singapore

7. Application Isolation
Database as a Service (DBaaS)
Automated
Provisioning
Consistency Standardized
No human error
Standardized highly available databases with accelerated deployment lowering operational costs and complexity
Rapid Fulfillment
Faster Delivery
Ready to Use
Fully configured Application Ready
Secure
IAPP security controls
Full 24x7 Support
DBA Management
Incident Monitoring
Provisioning time in SDDC (OPCx) reduced from weeks to hours!
Regulatory Compliant
SOX, GxP, HIPAA
Application Isolation
Operational stability
Flexible Control

8. SDDC DR Scope: Responsibilities for Disaster Recovery
ITAS/BUIT and Business responsible
activities and procedures
GTS responsible activities & procedures
BCP/DRP
Application Platforms
Power, Pipe
(Data Centers)
Network
Compute/
Storage
Hypervisor
OS platforms
Access & Auth.
Automation
Orchestration
SDN
Database
Messaging
Collab.
Appl. s/w
SAP,OAS,
PeopleSoft
Seibel,
JD Edwards
Platform Services
Infrastructure
Services
Facilities
Management
Application specific
Business Process
Recovery 6
ITAS and BUIT
Application Recovery Procedures
Business IT and integration with application BCP
Interface Recovery and testing
Application functionality recovery testing
Application data recovery and integrity testing
Application Process
Recovery 5
Application platform
Recovery 4
Infrastructure Services
Recovery 3
Provided in SDDC DR R1.0
Infrastructure Recovery Procedures
Workload Recovery/verification
Infrastructure Services verification
Network Services Recovery/verification
Database Services
Middleware Services
POD availability/accessibility verification
Network (Internal &
External) Recovery 2
Data Center
Recovery 1
Business, Application, and Technology requirements

9. GTS Disaster Recovery: Then and Now - SDDC DR
Sungard Backup-Recovery
SDDC DR R1.0 – Factory Migrations
Location
Carlstadt, NJ (non-JNJ)
3 Regions. NA, EMEA, ASPAC (SDDC POD)
Environments
Limited to Production
QA and Production environments
Guaranteed service
Best effort for similar hardware
Production and DR workloads are the same configuration.
(workload image replication)
Failover/Failback
Backup Recovery at SunGard is one way
QA workloads failover to Recovery Site
Prod workloads failover/failback to Primary
Recovery process
Backup and Restore process
Semi-Automated with workload image replication to SDDC sites
Monitoring
Workload Monitoring for recovered landscapes not present
Monitoring for shared infrastructure that is in 24x7 operations is monitored by GCC/OPS
Interfaces
Only one configured to route to SunGard
Application interfaces will be tested and connected to recovered application
Breadth of testing
Based on Customers ability to verify recovery steps and application dependencies
Ability to run workload in at SDDC Primary or DR failover site.
Expand to Partners and Customer community
Users are able to test from home office for true DR testing
Scale of recovery
Customer driven, limited to data recovery
Full protected/landscape recovery (App, Database, etc..)
RTO/RPO
RPO = 24 hours, RTO= 96 hours
Tier 2: BCA = RTO 12 hours / RPO 4 hours
Tier 3: Operational Critical = RTO 24 hours / RPO 12 hours
Tier 4: Backup Recovery = RTO = 48 hours / RPO 24 hours
Network
Outside JNJ
JJNET and recovered at JNJ co-lo facility
Solution
Backup and Recovery of servers and applications
VM workload image replication
Cost
Per Contract, variable scale
Estimated: 2 Times the Hosting charge ( 1 WL cost + 1 WL cost)

10. Thank You!