1. External Manufacturing
Standard Operating Procedures

2. Process Objective
This process is written down, to provide customer service through a Customer approved OEM.
The Delivery of finished good from a third party involves high stakes in the terms of company image and customer continuity
The process gives emphasis on quality matching to the customer expectations and the delivery as per customer requirement
OEM development, Sample Approval, OEM transactions are the main criteria for the process to meet the objective
These all steps are written in detail with the check points and the documentation to ensure smooth flow of information, material and services.

3. Detailed Ext Mfg Process Flow
Sub-Process
OEM Approval Process
P0 A
OEM Development
Sample Approval Process
New Design Development with existing OEM
P0 B
P0 B1
Ext Mfg. Process
Commercial order/ Partner Management
Approved OEM
Approved Design
Ext Mfg. Business Development P1
P1-A

4. P0 OEM Approval Process A Ext Mfg/Plant Ext Mfg. New Process Ext Mfg
Search prospective OEM-
CRU/ Customer or Plant recommendations/ Online at internet
Ext Mfg/Plant
New Process 1
New Process
Share the contract and start contract discussion
Ext Mfg. 8
Initiate inquiry with prospective OEM
Ext Mfg
(Std Communication- C1) 2 9
Audit the OEM and evaluate for commercial sourcing
If OEM show interest –Initiate NDA and RFI
(Ask for financial statement in RFI)
Ext. Mfg 3
Ext. Mfg
(Std Comm- C2)
Get the partner Registration done in SAP with Partner Registration form and Quality Assessment with approval of Ext Mfg Head
Update the OEM in OEM Catalogue
Share RFQ for designs to get cost of standard and specific designs
Ext. Mfg
(Std Comm-C3) 4 10
Ext. Mfg
Share vendor assessment and technical assessment formats 5
Ext. Mfg
List of Documents:
NDA –OEM/F01/001
RFI- OEM/F02/001
RFQ- OEM/F03/001
Self Assessment- OEM/F04/001
Technical Assessment- OEM/F05/001
Financial statement
Sample approval report (as per Customer plant)
Audit Report
Partner Registration Form
Contract -Customer / OFC Gurgaon /OEM/ /01
Take samples from OEM and get it approved from plant
Ext Mfg Quality / Plant Design 6
Get the final combined rating for OEM and plan for audit 7
Ext. Mfg

5. Sample Approval Process
(This process need to be followed for all new OEMs
and new designs for existing OEMs) P0 B
Take cable samples from prospective OEM with the desired length (paid or Free)- as per specification
Ask for their test certificate
New Process 1
Ext Mfg/Design
List of Documents:
OEM Test Certificate
PO for Sample
B/L, Invoice , Packing List, Certificate of Origin
custom Clearance
CAPA sheet for OEM
Send samples to Plant Quality Team/ 3rd party testing lab 2
Ext Mfg/ Plant QA
Get it tested for all required parameters as per specification sheet
Customer approved Testing facility 3
Get the report from testing facility and share the status with OEM
Ext. Mfg 4
In case of discrepancies ask for CAPA from OEM and re-evaluate the sample 5
Ext. Mfg/ OEM
In cases where customer has asked the samples, provide Customer approved samples to customer
Ext. Mfg/ OEM/Sales/ Plant QA 6

6. New Design Approval Process
(Existing OEM) P0 B1
Share the requirement with the OEM and ask for design proposal 1
Ext Mfg/Design
New Process
List of Documents:
OEM Test Certificate
PO for Sample
B/L, Invoice , Packing List, Certificate of Origin
custom Approval (either mail or OEM/F07/001)
CAPA sheet for OEM
Get the design approval from Customer/ Customer design team
Sales/ Design/ Ext Manufacturing 2
Revised Design
IF design is approved ask for samples else ask for revised design
Plant QA 3 4
Ask for prototype sample and get it approved as per sample approval
Ext. Mfg
If samples are approved, declare the design as approved design for the OEM and add into OEM catalogue 5
Ext. Mfg/ Design/ Plant QA 6
Provide the PO to OEM as per customer requirement and follow P1
Ext. Mfg

7. Business Development for OEM
P1 A
OEM Business
KAMs
S&Op
RFQ Analysis
Web-based Enquiry
Demand Planning Team
RFQ/ PCR analysis (from CRM)
Communication with Marketing(KAM‘s)
Factory   
Website (catalogue based inquiry on website)
Demand Planning Team

8. Approved OEM Approved Cable
New Process
Place the Order
(PO)
-Cable Spec/Packing/Delivery must be mentioned
Customer Order
Communication- Refer P1 A
Plant SCM/
Ext. Mfg
(2 Days). 1
Sales/ S&Op 6
New Process
Ext. Mfg/ Plant Design.
(2 Days) 2
Approach OEMs and Validate the Design Available
Take the manufacturing Schedule from OEM
OEM/Plant SCM /
Ext Mfg
(1 Day) 7
Ext. Mfg
(3 Days). 3
Select the OEM’s (capacity/cost /Geography/ Lead Time)
Inspection: Online and PDI
Ext Mfg Quality /
Plant QA.
(5 Days) 8
Take the written acceptance for spec and agreed time line from OEM, and Obtain the Mfg Schedule 4
Ext. Mfg
(3 Days).
Dispatch confirmation from OEM
Plant SCM/ Ext Mfg
(15 Days) 9
Response on RFQ at Sales Force
And Clear the PCR process
Inform Exim/FF/Finance for type of shipment (Ex-works/CIF/DDP)
Ext Mfg
(3 Days) 10
Plant SCM/ Ext Mfg/ Finance/ Exim
(1 day) 5
Finance need to raise invoice.
Logistics need to get 2nd BL at destination Port
Ext mfg to provide Quality OK certificate to FF
Finance/ FTIT/Logistics/ Freight Forwarder/ Ext Mfg 11 A B A

9. (PTL switch B/L are not feasible by sea- to be taken care)
SCMFT-S Mercantile Export
Responsibility
For export directly to third country
Existing Process
Existing Process
sourcing from third country (other than India) and shipping into another country 1 B
For Import to India
SCMFT-T Import Clearance (Normal / High Sea Sales)
Cargo description, Value, Packing Details, Pickup address, to be given to FF
Ext. Mfg/ Plant SCM.
(2 Days) 2
Central Logistics/ Plant Logistics
((2 Days)
To be done within manf. Lead time
Total Time :
Sailing Time + 5 Days (clearance time)
Plant SCM /FTIDT / Finance/ Logistics (FF) are the key stake holders 3
Finalise Freight Forwarded
(PTL switch B/L are not feasible by sea- to be taken care)
1st BL to be issued - Shipper as Supplier, Customer as consignee as mentioned above for Invoice & PL. 4
OEM/Freight Forwarder
(1 Day receipt of consignment)
Documents
B/L
Commercial Invoice from OEM
Commercial Invoice From Customer
Packing List
Test Certificate from OEM
Test Certificate from Customer to Customer
For LC documents will be routed through Bank (Supplier to customer) finance to be involved.
First BL to be surrendered & switch BL to be issued by Freight forwarder which will state Shipper as Customer & consignee as Final Buyer(customer).
(This can be done at POE or POD). 5
Ext Mfg/ Logistics/ Plant Finance (Invoice)/ Exim/ OEM quality (validate the test Certi)
Copy of the Invoice, Packing List & Bill Lading to be submitted to bank mentioning Third country exports against payments received for the said consignment
Logistics to follow up 6

10. Detailed Documentation Needed for LogisticsB
Import Requirement SN
Supplier documents
Air
Sea
Resp
Schedule and Handover to CHA 1
Invoice 
Scan 
Originals 
Supplier/ Buyer
3 days before shipment arrival  2
Packing List  3
Test certificate  4
Certificate of Origin (COO) A
Switch B/L Requirement
Documents to be shared with freight forwarder 2 days prior to shipment dispatch 
It Requires full container for switch B/L . In part loads we can not 
Part Loads will be less than 5 tonnes

11. Responsibility Sales Ext. Mfg/ Plant SCM. (2 Days) Plant SCM/ Ext Mfg1
Completion of A or B
(Physical delivery completed)
Take confirmation from customer for acceptance of Shipment and documents 2
Sales Ext. Mfg/ Plant SCM.
(2 Days) 3
Based on acceptance from customer make GRN to close PO of OEM and Inform the same to OEM
Verify bill of FF (Plant SCM) and submit to finance
Plant SCM/ Ext Mfg
(2 Days)
Plant SCM
Submit the GRN/Invoice to Finance
Plant SCM/ Ext Mfg
(2 Days) 4
Documents
Customer Acceptance Certificate
Final OEM invoice
Payment approval mail
OEM evaluation (based on decided frequency)
Governance Meeting agenda and MoM (based on decided frequency)
Follow up with finance and ensure timely payment of the OEM).
Plant SCM/ Ext Mfg
(As per payment term) 5
Plant SCM
(As per payment Term)
Communicate the payment details to OEM 6
Ext Mfg
(as per process) 7
Partner Management by partner Evaluation and Governance

12. Approved OEM New Cable Design1
Sales/ S&Op 6
Share the sample approval with OEM
Customer Order
communication
Ext Mfg
(1 Day)
New Process
New Process 2
Ext. Mfg.
(2 Days)
Float Inquiry with Designs to OEM
Follow the approved OEM/ Approved design Process 7
Ext. Mfg. 3
Take Confirmation from OEM and Share the design with Design team
Ext. Mfg./ Plant Design
(3 Days)
Customer/ Customer Design.
(2 Days)
List of Documents:
Design Approval by customer or Customer design team
Design Acceptance from OEM
Sample Approval report from Customer
Approve the Design 4
Take the sample from OEM 5
Ext Mfg/ Logistics
(As agreed bet parties) 6
Test the sample at Customer factory/
Ext Mfg/Plant Quality
(6 Days)

13. OEM Relationship Management
Partner Evaluation
Ext Manufacturing to evaluate OEM on following Key Indices every month (for active transactional OEMs)
Timely Delivery (meeting the commitments)
Documentation
Quality of Delivery
Response Time to Inquiries and Issues
Inquiry Floated to Inquiry converted ratio
Customer Feedback
Feedback from Customer
Price competitiveness
Partner Governance
Ext Manufacturing to establish a quarterly governance calendar based on performance for Active- Transactional OEM
Feed back from customer to be taken and discussed with OEM as part of governance
SCMPM-T Partner governance

14. Thank You