1. Team & Group Behaviours
Master in Industrial and Employment Relations
22 February 2017

2. Introductions…

3. Domestics…

4. Aim By the end of today’s programme, you will have:
Identified the differences between groups and teams.
Discussed group and team behaviours.
Reviewed your responsibilities in contributing to an effective team.

5. Some information…
Queuing in Muji Vivo City, Singapore.

6. Definitions
Groups
Teams

7. Group Dynamics This is Bruce Tuckman… Forming Storming Norming
Performing
… Adjourning

8. One key element…

10. Teams according to Belbin

11. 9 Team Roles
Resource Investigator
Teamworker
Co-ordinator

12. 9 Team Roles
Plant
Monitor Evaluator
Specialist

13. 9 Team Roles
Shaper
Implementer
Completer Finisher

14. Lencioni & Team Dysfunctions
Results
Accountability
Commitment
Conflict
Trust
… The individual comes first
Inattention to…
… Low standards
Avoidance of…
… Ambiguity
Lack of…
… Artificial Harmony
Fear of…
Absence of…
… Invulnerability

15. Solutions? Results Accountability Commitment Conflict Trust Results
… Focus on outcomes
Inattention to…
… Confront difficult issues
Avoidance of…
… Force clarity and closure
Lack of…
… Demand debate
Fear of…
Absence of…
… Be human

17. Assertiveness

18. Active Listening

19. In your group of 3 select a person A B &C:
Person A will talk for one minute on any subject.
Person B will demonstrate they are not listening
Person C will observe the body language of person A and person B.
At the end of one minute share your experience and listen to the feedback regarding body language.
Then rotate the roles so everyone has an opportunity to be A, B and C.

20. In your group of 3 select a person A, B & C:
Person A will talk for one and a half minutes on any subject.
Person B will demonstrate they are listening.
Person C will observe the body language of person A and person B.
At the end of the conversation person B will repeat back everything that was said to them.
At the end of one minute share your experience and listen to the feedback regarding body language.
Then rotate the roles so everyone has an opportunity to be A, B and C.

21. The Development Alchemists Ltd
Thank you!
The Development Alchemists Ltd