1. To access, go to: <YOUR SUBDOMAIN HERE>

2. What is Aunt Bertha?
Aunt Bertha is an award-winning nationwide social service program directory. Our users and clients are in all 50 states - in the biggest cities - and in the smallest towns. We've been helping hospitals, foundations, clinics, medicaid managed care providers and local non-profits find government and charitable social services for their clients since 2010!

3. What programs are listed
Two criteria for programs in the database:
Direct services
Offered at a free or reduced cost

4. Search by zip code
We show programs by coverage area. When you enter a zip code, we calculate
… and find the programs that serve that area!
Zip
Local
area
City
County
State
Country g

5. Search by keyword or browse by category
Designed for discovery and locating specific resources

6. Narrow results
Refine by eligibility or personal attributes

7. View program details
See next steps, description, eligibility criteria, cost, hours and locations
Confidential – 9/21/2015

8. Share programs
Print or send via or text s and texts come from Aunt Bertha – your address or phone number are not shared
Confidential – 9/21/2015

9. Language friendly
Search and browse the site in 100+ languages thanks to Google Translate Print programs in other languages!

10. Make electronic referrals
Use the Connect button to connect people directly to programs. When you use the connect button:
An is sent to the person you are trying to connect
An is sent to the agency if they have an address on file
The program is tracked in your referral dashboard

11. Update electronic referrals
By clicking on My Referrals you can see different people and a history of the programs you’ve referred them to. When you follow up, you can update the status of the referral The person who was referred can also update the status from their My Referrals dashboard as well!

12. Update electronic referrals

13. Keep notes and save favorites
Write reviews to remember things about a program like “This food pantry has a lot of fresh produce”. Keep them for yourself, or share them with a group. Save favorites and create resource folders for quick access. Example: a “New Moms” folder with programs like WIC, or ones that offer car seats and baby goods

14. We find and maintain information
AB finds programs through public records
Our data team then verifies and publishes the programs
We have a target to update programs every six months

15. Suggest a program or report a change
Can’t find a familiar program? Use the Suggest a Program button. Fill out some basic information and our team will do the rest. Find outdated information? Click Report a change and let us know. We’ll investigate and update the listing. For both these requests, we have a target response rate of two business days.

16. Are you a service provider?
You can claim your agency’s listing!
When you claim your listing you can update your
Description
Hours and location
Contact information
Availability
To claim your listing, visit
about.auntbertha.com/claims and follow the
instructions

17. Need Support?

18. Thank you!