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Elevate your communication management with qualified IT Pro Tools

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1 Elevate your communication management with qualified IT Pro Tools
5/12/2018 4:40 AM BRK3379 Elevate your communication management with qualified IT Pro Tools Jamie Stark Program Management Office Communication Services © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

2 Agenda Skype for Business IT Pro Tools Overview Offering categories
5/12/2018 4:40 AM Agenda Skype for Business IT Pro Tools Overview Offering categories Going forward © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

3 Partners & Skype for Business
5/12/2018 4:40 AM Partners & Skype for Business Specialized scenarios with deep domain expertise. Extending the capability of Microsoft software. Interfacing with third party products & competitors. Completing the customer journey across lifecycle. Published at © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

4 The qualification process
5/12/2018 4:40 AM The qualification process Articulating a need in the ecosystem. Public APIs for partner consumption created by Microsoft. Specification & test plan created for partners & testers. Company and product evaluation, aligning with needs. Partners engineer compliance to the specification. Third party testing house performs the testing. Product is certified! Marketing happens. Support is aware & can troubleshoot as needed. © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

5 Partner categories by deployment stage
Will this app work with my infrastructure? Network Pre-assessment Time How can we get started quickly? User & Policy Provisioning Migration We have complex cross-vendor issues! Monitoring & Troubleshooting How can I monitor our solution end-to-end? Reporting

6 Network Pre-assessment
5/12/2018 4:40 AM Network Pre-assessment © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

7 Network Pre-assessment
5/12/2018 4:40 AM Network Pre-assessment Understand the network topology prior to deployment. Will users have a great Skype experience on day one? How to think about WAN topologies, Wi-Fi density, etc. “APIs” at play: Skype for Business media stack. © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

8 Network Pre-assessment: Certified Products
5/12/2018 4:40 AM Network Pre-assessment: Certified Products IR Prognosis for Unified Communications Software-based solution for Skype for Business user experience management, performance management, monitoring and troubleshooting. Ixia Hawkeye (new!) Automates network performance checks over wired/wireless/WLAN, web and applications. Nectar Perspective Advanced capabilities for network pre-assessment, voice and video quality troubleshooting, and real-time problem identification and resolution © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

9 5/12/2018 4:40 AM © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

10 Hawkeye management platform
Trusted performance metrics Real-time operations dashboard Bandwidth Tests Network KPI tests Voice, video, Skype for B O365 application Wi-Fi monitoring Site-to-Site Application Data Center / Cloud

11 Advanced Network Assessment & Monitoring for Skype for Business Online
Microsoft Cloud Designed for both short-term pre- deployment assessments and ongoing active monitoring, Perspective enables a network of certified partners to perform a network assessment that includes: >Synthetic calls that mimic real UC traffic >Simulated Peer-to-peer and conference traffic >Real-time visibility of network health for voice >Powerful dashboards and analytics >Virtual and hardware agent options Partner-Hosted Perspective Controller Corporate HQ Enterprise Branch Office Strategic Home Office

12 5/12/2018 4:40 AM © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

13 User & Policy Provisioning
5/12/2018 4:40 AM User & Policy Provisioning © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

14 User & Policy Provisioning
5/12/2018 4:40 AM User & Policy Provisioning Automated creation of user & service parameters & settings. Establishing group-level policy for MACDs. Compliance and audit logging. APIs used for operations: PowerShell & SEFAUtil © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

15 User & Policy Provisioning: Certified Products
5/12/2018 4:40 AM User & Policy Provisioning: Certified Products UnifySquare PowerSuite Provisioning Fully automate the managing, assigning, changing, and deleting of Skype for Business phone numbers and endpoint devices. Unimax 2nd Nature Advanced functionality for provisioning (including automated provisioning) and Skype for Business phone number and DID management (without spreadsheets or scripts). © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

16 5/12/2018 4:40 AM © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

17 Unimax’s 2nd Nature Provisioning and Number Mgmt
Provision tens to thousands of users with a single action Manage all your numbers easily including E.164, extensions, toll-free numbers and more across many platforms Modify policies and other settings for a user or hundreds of users with a single action Manage online, on-premises, and hybrid systems from one interface

18 Monitoring & Troubleshooting
5/12/2018 4:40 AM Monitoring & Troubleshooting © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

19 Monitoring & Troubleshooting
5/12/2018 4:40 AM Monitoring & Troubleshooting Understanding media events in Skype for Business. Mapping perceived quality of media to network quality. Nearly always multi-vendor / multi-platform in scope. Takes advantage of the QoE, CDR, SDN APIs in SFB Server. © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

20 Monitoring & Troubleshooting: Certified Products
5/12/2018 4:40 AM Monitoring & Troubleshooting: Certified Products IR Prognosis for Unified Communications “… a fully integrated toolset for diagnosing and troubleshooting problems at all levels from the network to the endpoints, to identify the root-cause quickly, minimizing user impact for live in-flight and historical, meetings and calls.” Nectar UC Diagnostics & UC Foundation “…complete IP network information correlation and comprehensive insight into cross-platform UC issues offering faster resolution of UC problems and a superior end-user experience.” © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

21 5/12/2018 4:40 AM © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

22 Deep Skype Performance & Experience Visibility
EcoSystem Performance Experience Management Troubleshooting Call Detail Records (CDR) Voice Quality of Experience (QoE) Conference activity details User Details (Type, Utilization) Eco-system Correlation of CDR & QoE Comprehensive Alerting Complete Reporting Outside-in availability and capacity testing By Site, Pool, Server, Subnet, Gateway, Call Type, Quality, etc. User Details (Type, Extension, ID, Name, Call Duration, Call Quality) Real-time and Historical Activity Call Attempt and Failure Details SIP Monitoring and Troubleshooting Helpdesk troubleshooting Rapid root cause identification Hardware Infrastructure (Up time, location, services, OS info, processes, performance, etc.) Applications (name, version, state) Active Server Roles SBC and Gateway Performance Network device interrogation and performance

23 5/12/2018 4:40 AM © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

24 Network Health Data Sources
Nectar UC Diagnostics Capabilities Peer-to-Peer Skype for Business “Bad Call” Example SDN API Basic Session Quality Statistics, Post-Call Client and Connection Information Application-Level Reported Details Summarized User Experience Issues Enterprise Network Bad call identified; wireless client reports high packet loss (post call) Network Analyzers (Probes) Advanced Session Quality Statistics, Real-Time Segment-Specific Session Health Real-time Network-Level Details Detailed User Experience Issues Real-time packet loss identified during call & segment isolated Enterprise Network Router Peering & Polling Detailed Session Route Health Router-Specific Session Details Complete Sessions-by-Segment Visibility QoS Details by Router Specific router interface causing packet discard identified Enterprise Network

25 Quickly Identify Root Cause
UCD Quality of Session Report (QSR) Encrypted session identified using 5-tuple from SDN API Automatically correlated network event Points C & F are client reported via the SDN API Points A & E are an analyzer delineating Dallas and New York Points B & D are an analyzer delineating Dallas and San Fran

26 5/12/2018 4:40 AM Reporting © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

27 Reporting Ensuring the entire UC solution fits your goals.
5/12/2018 4:40 AM Reporting Ensuring the entire UC solution fits your goals. Adoption, usage, chargebacks, compliance, cost correlation. Nearly always multi-vendor / multi-platform in scope. Primarily using CDRs as the core API; also can use SDN. © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

28 Reporting: Certified Products
5/12/2018 4:40 AM Reporting: Certified Products Quest UC Analytics “Improve and protect your business by turning the data trapped in your communications systems into understandable, usable and engaging insight into workforce activities, business processes and UC infrastructure needs. .” Nectar Advanced Reporting “…IT professionals can explore beyond standard operational dashboards to gain deep awareness into areas of concern, such as SLA performance analysis, network traffic optimization, root cause analysis, license utilization, and IT asset management. .” © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

29 5/12/2018 4:40 AM © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

30 5/12/2018 4:40 AM © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

31 Advanced Analytics Nectar’s Reporting and Advanced Analytics platform provides dynamic analysis of endpoint and user environment data that is helpful to both Operations and Management Teams. By leveraging the QoE/CDR Databases in Skype, Nectar Analytics Enables: Adoption & Usage Statistics Analysis User Device & Software Client Analysis and Quality Correlation IM, Voice & Conferencing Usage Poor Call Pattern Analytics and Reporting Dynamic, Advanced Filtering of Data

32 5/12/2018 4:40 AM © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

33 5/12/2018 4:40 AM Migration © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

34 Migration New Category! New certification process!
5/12/2018 4:40 AM Migration New Category! New certification process! Moving from existing PBX system to SFB Server. Additional scenarios planned going forward (Cloud!) Primarily use PowerShell as the APIs. © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

35 Why is Migration difficult?
5/12/2018 4:40 AM Why is Migration difficult? PBX and SFB have different requirements (AD anyone?) Drift in PBX configuration from original intent. Capabilities in PBX & SFB are different in name & action. Highly manual process with opportunity for error. © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

36 Migration Partners Unimax MigrationPro
5/12/2018 4:40 AM Migration Partners Unimax MigrationPro “If you have customers that are migrating from Avaya to Skype for Business, we have a tool that will cut your effort and duration in half.” Univonix Migrate – now Certified! “Univonix Migrate helps system integrators and service providers to minimize time, cost, risk and complexity associated with telephony migration projects using process automation & intuitive UIs.” © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

37 Migration: Breaking down the work
5/12/2018 4:40 AM Migration: Breaking down the work Analysis & Planning. Data cleansing & configuration updates. Skype for Business configuration changes. Finalize the move to Skype for Business. Plan Clean Change Commit © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

38 Migration: Analysis & Planning
5/12/2018 4:40 AM Migration: Analysis & Planning Data Gathering: Source PBX & VM, SFB & ExUM Data Dependencies: Matching & Exceptions Functionality Warnings: Speed dial, call coverage Migration Groups – who should move and when? Plan Clean Change Commit © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

39 Migration: Data cleansing & Config Updates
5/12/2018 4:40 AM Migration: Data cleansing & Config Updates Multiple AD users with same phone, same DID. Client settings: Call forwarding & Simul-ring. Editing vectors on the source PBX. Editing telephone numbers and extensions. Moving users from pick-up groups and hunt groups Plan Clean Change Commit © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

40 Migration: Configure changes to SFB Server
5/12/2018 4:40 AM Migration: Configure changes to SFB Server Managing users (create, delete) in SFB. Analog devices, common area phones. Response group services. Edit user settings & policies in SFB. Plan Clean Change Commit © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

41 Migration: Finalize move to SFB Server
5/12/2018 4:40 AM Migration: Finalize move to SFB Server Migration by region/location, dept., TN range. Prevent migration of incomplete groups of users. Ensuring voic boxes are enabled. Plan Clean Change Commit © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

42 Plan MigrationPro Avaya to Skype for Business Server 5/12/2018 4:40 AM
2. Matches data such as AD users and their Avaya stations, etc. Create personas leveraging existing profiles and feature sets from Avaya system. 1. Gathers data from source and destination systems (Avaya and Microsoft) 3. Finds data anomalies such as stations and group members with no owning AD user, AD users with missing or incorrect phone numbers, etc. 4. Finds functionality gaps such as stations using features not present in SfB, complex hunt group routing and stations with time-based coverage, etc. 6. Analyzes, cleans and corrects AD user data such as telephone numbers, roles, location, etc. 5. Creates migration groups based on relationships such as boss/admin or shared coverage answer group membership, etc. 7. Analyzes, cleans and corrects Avaya station data such as bridged appearances, coverage definitions, station names, etc. 9. Re-creates migration groups after cleansing 8. Resolves AD users sharing the same extension © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

43 Deliver MigrationPro Avaya to Skype for Business Server
5/12/2018 4:40 AM MigrationPro Avaya to Skype for Business Server Deliver 10. Selects migration group to migrate (previously built within MigrationPro) 11. Executes migration by creating (or EV enabling) SfB users. Sets registrar pool and line URI (by transforming DID or extension), sets policies such as dial plan, voice, external access, conferencing, etc., and sets call forwarding, group and team call memberships, delegates, etc. all based on Avaya station and AD information 13. Reports the status of users being migrated and that AD users’ telephone numbers are terminating on the SfB server Optional 12. Creates a routing entry on the Avaya CM to route calls to Skype for Business Server © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

44 MigrationPro Avaya to Skype for Business Server 5/12/2018 4:40 AM
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

45 Migration Project Dashboard
Feature Parity - Users that have full feature parity, users that will lose some features when migrated, All the groups/sites and an indication about their migration readiness status Legacy PBX features usage Endpoints inventory – can help plan the HW BOM

46 Associate CUCM user with AD Entry
User Details Associate CUCM user with AD Entry Lines & Features 2nd Line – Feature Parity Issue Action Buttons to resolve issue

47 Why migrate with software?
5/12/2018 4:40 AM Why migrate with software? Faster Deployment Increased Data Accuracy Significant Cost Savings Seamless Telephony Migration Easier End-user Adoption Reduced Post-migration IT Support More TAP Customers and System Integrators Needed! © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

48 Summary YES! This app works GREAT! (…with new APs)
Network Pre-assessment We can easily migrate & mange policy. User & Policy Provisioning Migration Cross-vendor issues are quickly sorted. Monitoring & Troubleshooting We can demonstrate clear business benefit. Reporting

49 Thank you to our Partners!
5/12/2018 4:40 AM Thank you to our Partners! © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

50 Meet with our Partners at Ignite!
5/12/2018 4:40 AM Meet with our Partners at Ignite! Quest – Platinum – Booth 717 IR – Exhibitor – Booth 2056 Nectar – Exhibitor – Booth 1949 Unimax – Exhibitor – Booth 1955 © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

51 Curated list of highly relevant sessions
5/12/2018 4:40 AM Curated list of highly relevant sessions Mon 1600 GS10 Transform your comms with Teams & SFB West Hall B4 Lori & Bob Tues 1045 BRK2035 Plan your UC refresh correctly: SFB On-prem vNext West Hall F2 Dan & Paul Tues 1230 BRK2010 Call Quality Mgmt for SFB & Microsoft Teams William & Troy Wed 0900 BRK2002 Migrating from Avaya PBX to SFB Voice W205 Francois & Jamie Wed 1015 BRK2004 Learn from large SFB Voice deployments W314 Francois & Andrew Wed 1230 BRK3035 Plan & Configure Hybrid Voice in SFB & O365 Nikolay & Carolyn Wed 1600 BRK3003 Moving to a hybrid UC environment West Hall F1 BJ Thurs 1015 BRK3370 Getting your SFB issues resolved W204AB MVP Brian Ricks Thurs 1230 BRK4004 Understanding Media Flows in Microsoft Teams & SFB W206 Thomas Friday 0900 BRK2398 Ask the UC Experts at Microsoft S331 Dozens! © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

52 Please evaluate this session
Tech Ready 15 5/12/2018 Please evaluate this session From your Please expand notes window at bottom of slide and read. Then Delete this text box. PC or tablet: visit MyIgnite Phone: download and use the Microsoft Ignite mobile app Your input is important! © 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

53 5/12/2018 4:40 AM © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.


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