1. Elevate your communication management with qualified IT Pro Tools
5/12/2018 4:40 AM
BRK3379
Elevate your communication management with qualified IT Pro Tools
Jamie Stark
Program Management
Office Communication Services
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2. Agenda Skype for Business IT Pro Tools Overview Offering categories
5/12/2018 4:40 AM
Agenda
Skype for Business IT Pro Tools Overview
Offering categories
Going forward
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3. Partners & Skype for Business
5/12/2018 4:40 AM
Partners & Skype for Business
Specialized scenarios with deep domain expertise.
Extending the capability of Microsoft software.
Interfacing with third party products & competitors.
Completing the customer journey across lifecycle.
Published at
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4. The qualification process
5/12/2018 4:40 AM
The qualification process
Articulating a need in the ecosystem.
Public APIs for partner consumption created by Microsoft.
Specification & test plan created for partners & testers.
Company and product evaluation, aligning with needs.
Partners engineer compliance to the specification.
Third party testing house performs the testing.
Product is certified! Marketing happens.
Support is aware & can troubleshoot as needed.
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5. Partner categories by deployment stage
Will this app work with my infrastructure?
Network Pre-assessment
Time
How can we get started quickly?
User & Policy Provisioning
Migration
We have complex cross-vendor issues!
Monitoring & Troubleshooting
How can I monitor our solution end-to-end?
Reporting

6. Network Pre-assessment
5/12/2018 4:40 AM
Network Pre-assessment
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7. Network Pre-assessment
5/12/2018 4:40 AM
Network Pre-assessment
Understand the network topology prior to deployment.
Will users have a great Skype experience on day one?
How to think about WAN topologies, Wi-Fi density, etc.
“APIs” at play: Skype for Business media stack.
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8. Network Pre-assessment: Certified Products
5/12/2018 4:40 AM
Network Pre-assessment: Certified Products
IR Prognosis for Unified Communications
Software-based solution for Skype for Business user experience management, performance management, monitoring and troubleshooting.
Ixia Hawkeye (new!)
Automates network performance checks over wired/wireless/WLAN, web and applications.
Nectar Perspective
Advanced capabilities for network pre-assessment, voice and video quality troubleshooting, and real-time problem identification and resolution
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9. 5/12/2018 4:40 AM
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10. Hawkeye management platform
Trusted performance metrics
Real-time operations dashboard
Bandwidth Tests
Network KPI tests
Voice, video, Skype for B
O365 application
Wi-Fi monitoring
Site-to-Site
Application Data Center / Cloud

11. Advanced Network Assessment & Monitoring for Skype for Business Online
Microsoft Cloud
Designed for both short-term pre- deployment assessments and ongoing active monitoring, Perspective enables a network of certified partners to perform a network assessment that includes:
>Synthetic calls that mimic real UC traffic
>Simulated Peer-to-peer and conference traffic
>Real-time visibility of network health for voice
>Powerful dashboards and analytics
>Virtual and hardware agent options
Partner-Hosted Perspective Controller
Corporate HQ
Enterprise Branch Office
Strategic Home Office

12. 5/12/2018 4:40 AM
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13. User & Policy Provisioning
5/12/2018 4:40 AM
User & Policy Provisioning
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14. User & Policy Provisioning
5/12/2018 4:40 AM
User & Policy Provisioning
Automated creation of user & service parameters & settings.
Establishing group-level policy for MACDs.
Compliance and audit logging.
APIs used for operations: PowerShell & SEFAUtil
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15. User & Policy Provisioning: Certified Products
5/12/2018 4:40 AM
User & Policy Provisioning: Certified Products
UnifySquare PowerSuite Provisioning
Fully automate the managing, assigning, changing, and deleting of Skype for Business phone numbers and endpoint devices.
Unimax 2nd Nature
Advanced functionality for provisioning (including automated provisioning) and Skype for Business phone number and DID management (without spreadsheets or scripts).
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16. 5/12/2018 4:40 AM
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17. Unimax’s 2nd Nature Provisioning and Number Mgmt
Provision tens to thousands of users with a single action
Manage all your numbers easily including E.164, extensions, toll-free numbers and more across many platforms
Modify policies and other settings for a user or hundreds of users with a single action
Manage online, on-premises, and hybrid systems from one interface

18. Monitoring & Troubleshooting
5/12/2018 4:40 AM
Monitoring & Troubleshooting
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19. Monitoring & Troubleshooting
5/12/2018 4:40 AM
Monitoring & Troubleshooting
Understanding media events in Skype for Business.
Mapping perceived quality of media to network quality.
Nearly always multi-vendor / multi-platform in scope.
Takes advantage of the QoE, CDR, SDN APIs in SFB Server.
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20. Monitoring & Troubleshooting: Certified Products
5/12/2018 4:40 AM
Monitoring & Troubleshooting: Certified Products
IR Prognosis for Unified Communications
“… a fully integrated toolset for diagnosing and troubleshooting problems at all levels from the network to the endpoints, to identify the root-cause quickly, minimizing user impact for live in-flight and historical, meetings and calls.”
Nectar UC Diagnostics & UC Foundation
“…complete IP network information correlation and comprehensive insight into cross-platform UC issues offering faster resolution of UC problems and a superior end-user experience.”
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21. 5/12/2018 4:40 AM
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22. Deep Skype Performance & Experience Visibility
EcoSystem Performance
Experience Management
Troubleshooting
Call Detail Records (CDR)
Voice Quality of Experience (QoE)
Conference activity details
User Details (Type, Utilization)
Eco-system Correlation of CDR & QoE
Comprehensive Alerting
Complete Reporting
Outside-in availability and capacity testing
By Site, Pool, Server, Subnet, Gateway, Call Type, Quality, etc.
User Details (Type, Extension, ID, Name, Call Duration, Call Quality)
Real-time and Historical Activity
Call Attempt and Failure Details
SIP Monitoring and Troubleshooting
Helpdesk troubleshooting
Rapid root cause identification
Hardware Infrastructure (Up time, location, services, OS info, processes, performance, etc.)
Applications (name, version, state)
Active Server Roles
SBC and Gateway Performance
Network device interrogation and performance

23. 5/12/2018 4:40 AM
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24. Network Health Data Sources
Nectar UC Diagnostics Capabilities Peer-to-Peer Skype for Business “Bad Call” Example
SDN API
Basic Session Quality Statistics, Post-Call
Client and Connection Information
Application-Level Reported Details
Summarized User Experience Issues
Enterprise Network
Bad call identified; wireless client reports high packet loss (post call)
Network Analyzers (Probes)
Advanced Session Quality Statistics, Real-Time
Segment-Specific Session Health
Real-time Network-Level Details
Detailed User Experience Issues
Real-time packet loss identified during call & segment isolated
Enterprise Network
Router Peering & Polling
Detailed Session Route Health
Router-Specific Session Details
Complete Sessions-by-Segment Visibility
QoS Details by Router
Specific router interface causing packet discard identified
Enterprise Network

25. Quickly Identify Root Cause
UCD Quality of Session Report (QSR)
Encrypted session identified using 5-tuple from SDN API
Automatically correlated network event
Points C & F are client reported via the SDN API
Points A & E are an analyzer delineating Dallas and New York
Points B & D are an analyzer delineating Dallas and San Fran

26. 5/12/2018 4:40 AM
Reporting
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27. Reporting Ensuring the entire UC solution fits your goals.
5/12/2018 4:40 AM
Reporting
Ensuring the entire UC solution fits your goals.
Adoption, usage, chargebacks, compliance, cost correlation.
Nearly always multi-vendor / multi-platform in scope.
Primarily using CDRs as the core API; also can use SDN.
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28. Reporting: Certified Products
5/12/2018 4:40 AM
Reporting: Certified Products
Quest UC Analytics
“Improve and protect your business by turning the data trapped in your communications systems into understandable, usable and engaging insight into workforce activities, business processes and UC infrastructure needs. .”
Nectar Advanced Reporting
“…IT professionals can explore beyond standard operational dashboards to gain deep awareness into areas of concern, such as SLA performance analysis, network traffic optimization, root cause analysis, license utilization, and IT asset management. .”
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29. 5/12/2018 4:40 AM
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30. 5/12/2018 4:40 AM
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31. Advanced Analytics
Nectar’s Reporting and Advanced Analytics platform provides dynamic analysis of endpoint and user environment data that is helpful to both Operations and Management Teams. By leveraging the QoE/CDR Databases in Skype, Nectar Analytics Enables:
Adoption & Usage Statistics Analysis
User Device & Software Client Analysis and Quality Correlation
IM, Voice & Conferencing Usage
Poor Call Pattern Analytics and Reporting
Dynamic, Advanced Filtering of Data

32. 5/12/2018 4:40 AM
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33. 5/12/2018 4:40 AM
Migration
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34. Migration New Category! New certification process!
5/12/2018 4:40 AM
Migration
New Category! New certification process!
Moving from existing PBX system to SFB Server.
Additional scenarios planned going forward (Cloud!)
Primarily use PowerShell as the APIs.
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35. Why is Migration difficult?
5/12/2018 4:40 AM
Why is Migration difficult?
PBX and SFB have different requirements (AD anyone?)
Drift in PBX configuration from original intent.
Capabilities in PBX & SFB are different in name & action.
Highly manual process with opportunity for error.
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36. Migration Partners Unimax MigrationPro
5/12/2018 4:40 AM
Migration Partners
Unimax MigrationPro
“If you have customers that are migrating from Avaya to Skype for Business, we have a tool that will cut your effort and duration in half.”
Univonix Migrate – now Certified!
“Univonix Migrate helps system integrators and service providers to minimize time, cost, risk and complexity associated with telephony migration projects using process automation & intuitive UIs.”
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37. Migration: Breaking down the work
5/12/2018 4:40 AM
Migration: Breaking down the work
Analysis & Planning.
Data cleansing & configuration updates.
Skype for Business configuration changes.
Finalize the move to Skype for Business.
Plan
Clean
Change
Commit
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38. Migration: Analysis & Planning
5/12/2018 4:40 AM
Migration: Analysis & Planning
Data Gathering: Source PBX & VM, SFB & ExUM
Data Dependencies: Matching & Exceptions
Functionality Warnings: Speed dial, call coverage
Migration Groups – who should move and when?
Plan
Clean
Change
Commit
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39. Migration: Data cleansing & Config Updates
5/12/2018 4:40 AM
Migration: Data cleansing & Config Updates
Multiple AD users with same phone, same DID.
Client settings: Call forwarding & Simul-ring.
Editing vectors on the source PBX.
Editing telephone numbers and extensions.
Moving users from pick-up groups and hunt groups
Plan
Clean
Change
Commit
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40. Migration: Configure changes to SFB Server
5/12/2018 4:40 AM
Migration: Configure changes to SFB Server
Managing users (create, delete) in SFB.
Analog devices, common area phones.
Response group services.
Edit user settings & policies in SFB.
Plan
Clean
Change
Commit
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41. Migration: Finalize move to SFB Server
5/12/2018 4:40 AM
Migration: Finalize move to SFB Server
Migration by region/location, dept., TN range.
Prevent migration of incomplete groups of users.
Ensuring voic boxes are enabled.
Plan
Clean
Change
Commit
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42. Plan MigrationPro Avaya to Skype for Business Server 5/12/2018 4:40 AM
2. Matches data such as AD users and their Avaya stations, etc.
Create personas leveraging existing profiles and feature sets from Avaya system.
1. Gathers data from source and destination systems (Avaya and Microsoft)
3. Finds data anomalies such as stations and group members with no owning AD user, AD users with missing or incorrect phone numbers, etc.
4. Finds functionality gaps such as stations using features not present in SfB, complex hunt group routing and stations with time-based coverage, etc.
6. Analyzes, cleans and corrects AD user data such as telephone numbers, roles, location, etc.
5. Creates migration groups based on relationships such as boss/admin or shared coverage answer group membership, etc.
7. Analyzes, cleans and corrects Avaya station data such as bridged appearances, coverage definitions, station names, etc.
9. Re-creates migration groups after cleansing
8. Resolves AD users sharing the same extension
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43. Deliver MigrationPro Avaya to Skype for Business Server
5/12/2018 4:40 AM
MigrationPro
Avaya to Skype for Business Server
Deliver
10. Selects migration group to migrate (previously built within MigrationPro)
11. Executes migration by creating (or EV enabling) SfB users. Sets registrar pool and line URI (by transforming DID or extension), sets policies such as dial plan, voice, external access, conferencing, etc., and sets call forwarding, group and team call memberships, delegates, etc. all based on Avaya station and AD information
13. Reports the status of users being migrated and that AD users’ telephone numbers are terminating on the SfB server
Optional
12. Creates a routing entry on the Avaya CM to route calls to Skype for Business Server
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44. MigrationPro Avaya to Skype for Business Server 5/12/2018 4:40 AM
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45. Migration Project Dashboard
Feature Parity - Users that have full feature parity, users that will lose some features when migrated,
All the groups/sites and an indication about their migration readiness status
Legacy PBX features usage
Endpoints inventory – can help plan the HW BOM

46. Associate CUCM user with AD Entry
User Details
Associate CUCM user with AD Entry
Lines & Features
2nd Line – Feature Parity Issue
Action Buttons to resolve issue

47. Why migrate with software?
5/12/2018 4:40 AM
Why migrate with software?
Faster Deployment
Increased Data Accuracy
Significant Cost Savings
Seamless Telephony Migration
Easier End-user Adoption
Reduced Post-migration IT Support
More TAP Customers and System Integrators Needed!
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48. Summary YES! This app works GREAT! (…with new APs)
Network Pre-assessment
We can easily migrate & mange policy.
User & Policy Provisioning
Migration
Cross-vendor issues are quickly sorted.
Monitoring & Troubleshooting
We can demonstrate clear business benefit.
Reporting

49. Thank you to our Partners!
5/12/2018 4:40 AM
Thank you to our Partners!
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50. Meet with our Partners at Ignite!
5/12/2018 4:40 AM
Meet with our Partners at Ignite!
Quest – Platinum – Booth 717
IR – Exhibitor – Booth 2056
Nectar – Exhibitor – Booth 1949
Unimax – Exhibitor – Booth 1955
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51. Curated list of highly relevant sessions
5/12/2018 4:40 AM
Curated list of highly relevant sessions
Mon 1600
GS10
Transform your comms with Teams & SFB
West Hall B4
Lori & Bob
Tues 1045
BRK2035
Plan your UC refresh correctly: SFB On-prem vNext
West Hall F2
Dan & Paul
Tues 1230
BRK2010
Call Quality Mgmt for SFB & Microsoft Teams
William & Troy
Wed 0900
BRK2002
Migrating from Avaya PBX to SFB Voice
W205
Francois & Jamie
Wed 1015
BRK2004
Learn from large SFB Voice deployments
W314
Francois & Andrew
Wed 1230
BRK3035
Plan & Configure Hybrid Voice in SFB & O365
Nikolay & Carolyn
Wed 1600
BRK3003
Moving to a hybrid UC environment
West Hall F1 BJ
Thurs 1015
BRK3370
Getting your SFB issues resolved
W204AB
MVP Brian Ricks
Thurs 1230
BRK4004
Understanding Media Flows in Microsoft Teams & SFB
W206
Thomas
Friday 0900
BRK2398
Ask the UC Experts at Microsoft
S331
Dozens!
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53. 5/12/2018 4:40 AM
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.