2. Effective Leadership: What does it mean
Effective Leadership: What does it mean? What is currently affecting your business?
INCON University Sat 23 Feb 2008 Helen van Oers, MCI Mumbai

3. S
taff Retention

4. Importance of staff retention
We are in the People’s business, therefore having the right people is key.
70% of cost is staffing
Cost of recruiting and training new staff

5. Total Rewards (WorldatWork)
All of the tools available to the employer that may be used to attract, motivate and retain employees – everything the employee perceives to be of value.
Five elements of total rewards
Compensation
Benefits
Work-Life
Performance and Recognition
Development and Career Opportunities

6. Discussion Points
What are unique features your company offers in view of the five Total Rewards elements? What programmes were successful, and what programs failed.
Compensation
Benefits
Work-Life
Performance and Recognition
Development and Career Opportunities

7. J
ob motivation
entoring M

9. What Employees Want (SHRM)
Sense of Accomplishment
Opportunity to Grow
Chance to Use Existing Skills
Recognition
Opportunity for Advancement
ADEQUATE PAY
Fairness
Pride in the Product
Congenial Atmosphere
Benefits

10. Demographics Boomers (1946 – 1964) Generation X (1965 – 1975)
What’s in it for me
Loyal to their profession
Focus on family
Generation X (1965 – 1975)
Accept change well and adapt easily
Are comfortable with technology
Are independent
Not intimidated by authority – do not seek approval
Are creative and add fresh perspective
International focused
Generation Y (Net Generation) (after 1975)
Born in the era of the Internet:
Peer collaboration, networking, working virtually
Corporate Social Responsibility

11. Discussion points Job Motivation Mentoring
What motivates? / de-motivates?
What works – what doesn’t work
Out-of-the-box Ideas
Mentoring
“Mentors enspire their mentee to follow their dreams”
What does it take to mentor talent
Formal – Informal
Mentoring Programme: Goals, Schedules, Training, Evaluation
New-hire / High Potential
How much % of time?

12. C
ommunication D
elegation

13. Communication Formal / Informal Up and down Culture
One-on-one / Company
Internal Meetings
Regular publications
Intranet
Daily communications (oral – written)

14. Delegation Delegation vs Dumping Confidence (in staff, and in self)
Trust
Training
Structured approach

15. M
anaging Productivity

16. Productivity “billability” Hardware Time tracking Project evaluation
Software
Work environment / conditions
Culture – Atmosphere

17. C
lient Management

18. How to manage your client?
Managing Expectations
“No” is an answer too
How to say Yes, when meaning No
Complaint Management
Account / relationship management
Danger of staff turn over
Prioritization
Staff awareness of top account
Effective Techniques for you?

19. Helen van Oers