1. Competitiveness, Strategy, and Productivity Homework; 2, 3, 4

2. PFSWeb

3. Our Philosophy
PFSweb is an outsourcing solutions design firm with an extensive offering of world-class logistics, fulfillment, customer care and technology infrastructure that can be leveraged to create unique, client-specific business solutions. Our philosophy is not to fit your business model into our pre-existing infrastructure, but rather to develop our infrastructure around your unique needs. We are flexible, scalable, and adaptable so we can keep pace with your ever-changing needs, whether you are adding new sales channels, marketing initiatives, vendor managed inventory (VMI) programs or special projects. We realize that no two clients face the exact same challenges, and for that reason, we are always extending our technology and operations capabilities based directly on client needs. Our philosophy is that there is absolutely no favorable argument for you to consider outsourcing with PFSweb unless we can execute at a greater performance level than what you could achieve in-house or through an alternative partner.

4. Our Philosophy
PFSweb is an outsourcing solutions design firm with an extensive offering of world-class logistics, fulfillment, customer care and technology infrastructure that can be leveraged to create unique, client-specific business solutions. Our philosophy is not to fit your business model into our pre-existing infrastructure, but rather to develop our infrastructure around your unique needs. We are flexible, scalable, and adaptable so we can keep pace with your ever-changing needs, whether you are adding new sales channels, marketing initiatives, vendor managed inventory (VMI) programs or special projects. We realize that no two clients face the exact same challenges, and for that reason, we are always extending our technology and operations capabilities based directly on client needs. Our philosophy is that there is absolutely no favorable argument for you to consider outsourcing with PFSweb unless we can execute at a greater performance level than what you could achieve in-house or through an alternative partner.

9. Competitiveness:
How effectively an organization meets the wants and needs of customers relative to others that offer similar goods or services

10. Businesses Compete Using Marketing
Identifying consumer wants and needs
Pricing
Advertising and promotion

11. Businesses Compete Using Operations
Product and service design
Cost
Location
Quality
Quick response
Flexibility
Inventory management
Supply chain management
Service and service quality

12. Strategy Mission Mission Statement Goals Strategies Tactics
The reason for existence for an organization
Mission Statement
States the purpose of an organization
Goals
Provide detail and scope of mission
Strategies
Plans for achieving organizational goals
Tactics
The methods and actions taken to accomplish strategies

13. Operations Strategy
Operations strategy – The approach, consistent with organization strategy, that is used to guide the operations function.

14. Productivity Productiv ity = Outputs Inputs Partial measures
output/(single input)
Multi-factor measures
output/(multiple inputs)
Total measure
output/(total inputs)
Productiv
ity =
Outputs
Inputs

15. Country Productivity

16. Productivity Growth Productivity Growth =
Current Period Productivity – Previous Period Productivity
Previous Period Productivity

17. Measures of Productivity
Table 2.4
Partial Output Output Output Output measures Labor Machine Capital Energy
Multifactor Output Output
measures Labor + Machine Labor + Capital + Energy
Total Goods or Services Produced
measure All inputs used to produce them

18. Multifactor Productivity
Multifactor # of units produced
measures $’s of input to produce this output

19. Example 2+
Four workers installed 720 sq. yards of carpeting in eight hours.
A machine produced 68 usable pieces in two hours.
Determine productivity in yards installed per hour.
Determine productivity in pieces per hour.
For part a, a new machine becomes available that allows enables three workers to install 1000 sq. yards in eight hours. What is the percentage increase in labor productivity? If the machine costs $300 for eight hours, and employees costs $20/hr, what is the before and after multifactor productivity?