1. The Proper Way to Teach Work Readiness
by Jay Goldberg

2. © Jay Goldberg, DTR Inc. written permission required to reproduce
ABOUT JAY GOLDBERG
Citibank
DTR Inc.
Work Readiness Training Programs
Entrepreneurship Training Program
“How to Get, Keep and Be Well Paid in a Job”
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3. IMPORTANCE of TRAINING
Strategic Goals
Cut Costs
Improved Productivity
Reduce Turnover
Streamline Processes
Increase Revenues
Customer Retention
Increase Sales
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4. TRAINING VENUES audience/effectiveness
Live Training Program
School
Business
Live Training Course
Live Informal (Workplace)
Live Webinar
Pre-recorded Material
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5. © Jay Goldberg, DTR Inc. written permission required to reproduce
TOUGH ECONMIC TIMES
Eliminate
Strategic Plan
Cost Cutting
Less Expensive Venue
Audience
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6. © Jay Goldberg, DTR Inc. written permission required to reproduce
EDUCATION vs. TRAINING
ASSESSMENT BASED TRAINING
School
Knowledge
COMPETENCY BASED TRAINING
Business
Demonstrated
"Tell me and I forget. Teach me and I remember. Involve me and I learn." — Benjamin Franklin
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7. ATTRIBUTES of an IDEAL Work Readiness Training Program
Employer defined program
Main client = business community
Corporate training model (not education model based on testing)
Demonstrated competencies, teaching and verifying
Teacher = my company, my business, my hire
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8. ATTRIBUTES of an IDEAL Work Readiness Training Program
Teacher requirements
Participants must pass all competencies
Some competencies are module-based, some are program-based
Participants must be in control of their time (no built in excuses)
If pass all competencies, must pass a “certification” test
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9. ATTRIBUTES of an IDEAL Work Readiness Training Program
“Certification” test is a check and balance on program
Common curriculum = businesses rely on certification
Graduates demonstrate ability to learn and perform
Significantly increases probability for success
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10. COMPETENCY STATEMENTS
SAMPLE COMPETENCY STATEMENT Demonstrates good on-time program attendance (start of day, back from breaks, etc.) by having no incidences of tardiness as evidenced by instructor observation.
Skill/behavior
What needs to be accomplished
How demonstrated
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11. COMPETENCY STATEMENTS
SAMPLE COMPETENCY STATEMENT Demonstrates knowledge of decimals, fractions, and percents by scoring 80% or higher on a quiz as evidenced by question and answer.
SAMPLE COMPETENCY STATEMENT Demonstrates the ability to leave a proper voic message by using a phone to call the instructor and leave a voic message as evidenced by work product.
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12. STRUCTURE of an IDEAL Work Readiness Training Program
Participants
Go to a program orientation meeting
Take the full program
Program includes “shops” of workplaces
Pass all competencies
Pass final test
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13. STRUCTURE of an IDEAL Work Readiness Training Program
Instructors
Take an instructor training course
Pass (with a higher score) same final test
Pass process test annually
Attend program update meetings
Understand that business community is primary client
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14. © Jay Goldberg, DTR Inc. written permission required to reproduce
WORK READINESS TOPICS
Workplace Behaviors
Workplace Skills
Workplace Ethics
The Importance of Business Profits
Getting Along with Co-Workers
Getting Along with Supervisors
Understanding the Role of Supervisors
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15. © Jay Goldberg, DTR Inc. written permission required to reproduce
WORK READINESS TOPICS
Communication Skills
Customer Service
Sales Skills
Computer Skills
Safety in the Workplace
Reading in the Workplace
Writing in the Workplace
Mathematics in the Workplace
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16. © Jay Goldberg, DTR Inc. written permission required to reproduce
AN INFORMAL APPROACH
Modifying Behavior and Changing Attitudes
Understand Why
Use Examples Can Relate To
Correct Approach
Use Testing?
Book (“How to Get, Keep and Be Well Paid in a Job”)
Read and Discuss
Participation Checklist & Demonstrated Competencies
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17. © Jay Goldberg, DTR Inc. written permission required to reproduce
CONTACT INFO
Website:
(in subject field write: webinar)
Voic (leave message and phone number, I will call you back)
Q&A
© Jay Goldberg, DTR Inc. written permission required to reproduce