1. Information Systems in Organizations 3. 1
Information Systems in Organizations Running the Business: Enterprise Systems (ERP)

2. ?
Business processes that span multiple functional areas
Change
Risks
Single Database
Costs
Executive Support
What is an ERP system?
One copy of data
Many modules
Integration Partner
Benefits
SAP, Oracle and Microsoft
Single System

3. What Is ERP?
The central feature of all ERP systems is a shared that supports multiple functions used by different business units.
ERP has expanded to encompass while also handling "front-office" functions such as sales force automation (SFA), marketing automation and ecommerce.
common ERP features include a to enable employees to quickly understand the business' performance on key metrics.
An ERP solution:
Improves financial with regulatory standards and reduces risk.
core business operations such as lead-to-cash, order-to-fulfillment, and procure-to-pay processes.

4. Example of Dashboard – financial resources

5. Example of Dashboard – Sales Operations

6. Wikipedia: ERP
Enterprise resource planning (ERP) is a category of software.
The fundamental advantage of ERP is that integrated myriad business processes saves and
ERP systems track business —cash, raw materials, production capacity— and the status of business : orders, purchase orders, and payroll.
Most ERP systems incorporate This means the software reflects the vendor's interpretation of the most effective way to perform each business process.

8. Remember Swim Lane Diagram? Who does what and when?

10. Legacy Systems
Sales
Warehouse
Accounting

11. Does your customer view your organization as the “well oiled machine”?
What kind of non-value added work is created when inventory data or credit data is old?

12. Enterprise System Sales + Warehouse + Accounting
How many copies of data do I have?
How much non-value added work do I eliminate when inventory and credit data are current?
How much better is my decision making with a single copy of all data?
How much happier are your customers when they are dealing with the “well oiled machine”?

13. Exercise
On the following slide, identify all of the system interfaces:
What system needs to talk to what other system
One line per data flow

17. ERP Challenges Adoption – People HATE change!
Configuration is extremely complex
Vanilla (config change only) vs. Customization
Implementation is extremely complex
Costs
Rohm and Haas spend $300 million over a period of three years
What else could they have done with $300 million?
Risks
Mega-failures with ERP implementations in the mid-90s
Many companies went out of business as a result
Internally focused
Need supply chain and customer relationship management too

18. Putting the Enterprise into the Enterprise System
The biggest problems with implementing ERP systems are problems.
Only a is equipped to act as the mediator between the imperatives of the technology and the imperatives of the business.
In many cases, the system will enable a company to operate more than it did before.
The system’s makes major modifications impracticable.
When new information is entered in one place, related information is ___________ updated.

19. ERP Benefits
A single database providing superior, real-time, data-driven decision making
Standardizing business processes based on industry best practices
Force business process reengineering
Reduced operating costs
Rohm and Haas saved $200 million/year

20. Leaders in the ERP Space
SAP
Oracle
Microsoft Dynamics
New cloud based ERP providers?

21. SAP SCM
SAP ERP
SAP CRM

22. 9 Tips for Selecting and Implementing an ERP System
Companies that tend to struggle the most [with ERP] are the ones that lack level involvement.
Find an ERP system that is , with tools and features designed to solve your business requirements.
Identify needs, allowing for sufficient time to develop and deliver training programs.
The cost of the is not only writing and testing the code for initial implementation, but providing long-term support of the custom code and treating any customizations as exceptions every time you upgrade your software.

23. Making it Happen Executive Sponsor Driven by the business, not by IT
Requires experts from all of the functional areas
Top-tier Integration Partner
Training, training, training
Testing, testing, testing
Don’t cut corners!
It could cost you a fortune
It could cost you your business