1. Production Operations Management
Why study POM?
What is POM?
Will we end up working in POM?
What does an Ops Manager do?
Think about quality and competitiveness

2. Why study POM? Operations is all around us
Traditional - Manufacturing definition
Think non-traditional / non-manufacturing
Service oriented
Think about operations of our daily lives
How does POM impact corporate strategy?

3. Why study POM? Major function of any organization
Analyze how goods and services
are produced
Costly part of any organization

4. What is POM?
Def:
A set of activities that creates goods and services through the transformation of inputs and outputs
Tangible or Intangible goods
Think banking, airlines, or East Carolina U.

5. What is POM? Managers must make decisions regarding
Product and Service Design
Facility Layout and Location
Planning and Scheduling
Supply Chain Management
Are these connected to the common themes of quality, competitiveness, and business strategy?

6. Will you end up working in POM?
Look in the Classifieds - Jobs such as:
Planner/Master Scheduler
Operations Process Manager
Logistics Manager
Distribution Manager
Supply Chain Consulting
Process and Planning Consulting

7. Will you end up working in POM?
If not directly in POM, Definitely with POM
Finance and
Accounting
HR, Unions,
EPA, etc.
Purchasing,
buyers,
vendors, etc.
Operations
Information
Systems
Marketing,
Advertising, PR
Sales, quality
Control, customers

8. What does an Ops Manager Do?
Relatively young discipline
Old school Scientific management
Eli Whitney, Frederick Taylor, Henry Gantt, Frank and Lillian Gilbreth
New school of Quality
Walter Shewhart (SPC), Edwards Deming (14 points)
Fields such as Industrial Engineering, Management Science, Operations Research have arisen

9. What does an Ops Manager Do?
All managers perform the basics of the management process
Management process is:
Planning
Organizing
Staffing
Leading
Controlling

10. What does an Ops Manager Do?
Good Ops managers perform these basics effectively and efficiently
Ops managers make decisions on how to allocate scarce resources and are key players in corporate strategy
Many businesses have failed due to bad Ops management
Think to yourself of a poorly run operation……..

11. Summary Why study POM? What is POM? Will we end up working in POM?
What does an Ops Manager do?
Think about quality and competitiveness

12. Summary Operations Management
A set of activities that creates goods and services through the transformation of inputs and outputs

13. Summary Relatively young discipline Old school Scientific management
New school of Quality
Walter Shewhart (SPC), Edwards Deming (14 points)
Fields such as Industrial Engineering, Management Science, Operations Research have arisen