1. Liza Lowery Massey
President & CEO 1

2. Right technology to the right people at the right time
Improve products or services
Lower costs
Increase productivity
Increase shareholder value
Positively impact the bottom line 2

3. Evolution of IT Service Delivery
Virtual
Enterprise
Approach
Connected
Distributed
Glasshouse
1980
1990
2000
2010 3

4. Large pool of easily usable and accessible virtualized resources
Consolidation
Extracting common technology resources and combining them to serve multiple business units
Cloud computing
Large pool of easily usable and accessible virtualized resources
Collaboration
Tough times make good collaborators 4

5. As A Service Today SaaS PaaS IaaS IT Operations Developers End Users
On Demand Applications
Web services
Software applications
E-commerce
Development Environment
Operating systems
DBMS
System Monitoring
Development platforms
Computing Hardware
Servers
Storage
Networking
Data Centers
SaaS
PaaS
IaaS
Borrowed from & slightly altered: ITaaS in State & Local Government by Center for Digital Government 5

6. Follows well defined SLA's
Pay-per-usage
Business needs driven
On-demand approach
Delivers IT service
Follows well defined SLA's 6

7. 7

8. Increased end user sophistication Consumerization of technology
Cheap, untethered, replaceable access devices
Ubiquitous connectivity
True plug and play
Remote diagnostics, maintenance & kill
Virtual support 8

9. Improve service levels Expand pool of IT resources
Reduce costs
Increase flexibility
Improve service levels
Expand pool of IT resources
Focus on business not technology
Enhance data sharing
Raise the bar for everyone
Save the planet 9

10. Know where you are today (e.g. cost of service)
Establish solid metrics
Set expectations clearly & specifically
Overcome resistance & end turf wars
Plan for people elimination or redeployment
Understand security and privacy implications 10

11. IT is an enabling component of business operations
The “business” conducts process improvement, project management, developing business requirements, and measures of success
Business professionals broker and manage best value technology solutions
Technology resources expand and contract as needed 11

12. IT policies are a chapter in the employee handbook
IT strategic planning becomes part of organizational strategic planning
IT policies are a chapter in the employee handbook
The organization’s COOP includes IT disaster preparedness and response
A CSO is responsible for security of all organizational assets including IT
Attention is returned to where it belongs 12

13. Evolution to ITaaS ITaaS SaaS PaaS IaaS Operations Developers
End Users
IT Department
On Demand Solutions
Personal devices
Connectivity/bandwidth
Integration
Support & maintenance
On Demand Applications
Web services
Software applications
E-commerce
Software Environment
Operating systems
DBMS
System Monitoring
Development platforms
Computing Hardware
Servers
Storage
Networking
Data Centers
ITaaS
SaaS
PaaS
IaaS 13

14. What's A CIO To Do Near Term:
Technological - mobile, analytics & social
Operational - move to off premise
Personnel - war for tech talent
Long Term:
Skills Currency
CIO Role Transformation (again)

15. 67% increase in usage - 18% in ‘09 to 30% in ’10
As of February 2010*
67% increase in usage - 18% in ‘09 to 30% in ’10
With 13% in planning stage
Industry - Amazon, Pandora, LiveOps, Hasbro
Entertainment – MLB, The NY Times
Federal Government/Cloud First – NASA, DHS
Education – University System of Ohio
State – Dept. of Labor CO & ID
Local – Alexandria, VA; Chicago; Los Angeles
*Data found at 15

16. Liza Lowery Massey, President & CEO
Nashville Technology Council
@LizaMassey