1. Membership Satisfaction Survey
2016 Key Results

2. Overall Results
5,460 unique subscribers opened our out of 16,184 deliveries in all languages
677 unique subscribers clicked through to the survey
589 members completed the survey
412 in English
62 in Portuguese
19 in Spanish
94 in Japanese
1 in Chinese
1 in Korean

3. [question 5 in 2015=86% satisfaction, 90% in 2014]
1) How satisfied are you with SIA’s support of clubs and members in their ability to deliver on the mission to improve the lives of women and girls?
Please rate your response, with 1 Very Dissatisfied, 2 Somewhat Dissatisfied, 3 Satisfied, 4 Very Satisfied, and 5 Extremely Satisfied
Satis (3,4,5)
E /409=90%
P /60=100%
S /19=100%
J /87=88%
C /1=100%
K /1=100%
T /577=91%
[question 5 in 2015=86% satisfaction, 90% in 2014]

4. 3) Rate your satisfaction with the number and frequency of email communications from headquarters.
Please rate your response, with 1 Very Dissatisfied, 2 Somewhat Dissatisfied, 3 Satisfied, 4 Very Satisfied, and 5 Extremely Satisfied
Satis (3,4,5)
E /404=92%
P /57=98%
S /19=100%
J /84=88%
C /1=100%
K /1=100%
T /566=93%
[new 2016]

5. [question 2 in 2015=85% Satisfaction, 91% in 2014]
5) If you contacted SIA headquarters, how satisfied are you with the service you received from SIA this year?
Please rate your response, with 1 Very Dissatisfied, 2 Somewhat Dissatisfied, 3 Satisfied, 4 Very Satisfied, and 5 Extremely Satisfied
Satis (3,4,5)
E /232=89%
P /31=100%
S /15=93%
J /34=82%
C /1=100%
K /1=100%
T /314=90%
[question 2 in 2015=85% Satisfaction, 91% in 2014]

6. 6) Are you aware of SIA’s current big goal to shape our future for increased collective impact where we strengthen our organization (increased), by working together (collective), providing women and girls with access to education and training to make a sustainable and measurable difference in their lives (impact) through our Dream programs? Yes/No Yes No E =366 P 56 0 =56 S 16 1 =17 J 71 5 =76 C 1 0 =1 K 1 0 =1 T =517 94% Yes [revised wording question 6 in 2015= 69% Yes]

7. 7) Are you aware of the progress we are making to increase our collective impact? Yes/No Yes No E =364 P 56 0 =56 S 14 2 =16 J 72 3 =75 C 1 0 =1 K 1 0 =1 T =513 78% Yes [question 7 in 2015=59% Yes]

8. 8) How supportive are you of Soroptimist working together with other clubs and the federation to achieve a big goal? Please rate your response, with 1 Strongly Oppose, 2 Oppose, 3 Neutral, 4 Supportive, and 5 Strongly Supportive
Supportive (4,5)
E /362=99%
P /56=100%
S /17=100%
J /77=100%
C /1=100%
K /1=100%
T /514=99%
[new question 2016]