1. Commission for Conciliation, Mediation and Arbitration
Annual Report 2001/2002

2. Vision
To promote social justice and economic growth with the social partners by transforming relations in the labour market.
This will be achieved by delivering high quality, low cost, dispute resolution and prevention services

3. Delivering Key Objectives
Dispute Resolution
Dispute Prevention/Management
Institution Building
Registry/Support Services

4. 2002/2003 Projects Legislative Amendments Project Information Systems
Customer Service
Capacity Building
High Std. Operations & Performance

5. Workload to Resources Year Budget % Difference Human Resources
Caseload
97/98
R93m
438
67035
98/99
R106m
14%
429
-2%
86182
29%
99/00
R129m
22%
415
-3%
88756 3%
00/01
R125m
393
-5%
103078
16%
01/02
R136m 9%
403
110639 7%

6. Dispute Resolution Caseload
Total caseload =

7. Operations Overview
Average of 444 referrals per working day

8. Percentage Dispute Referrals per Month (comparison with Previous Year)

9. Dispute Referrals by Province

10. Dispute Referrals by Issue

11. Dispute Referral by Sector

12. Conciliation Settlement Rate

13. Conciliations & Arbitrations per Province

14. Commissioner Breakdown by Province

15. Total Breakdown of Full Time Staff by Function & Race

16. Dispute Resolution Performance Efficiencies
65% increase in cases in 5 years managed by greater case processing/case handling efficiency
How?
Case screening = 28%
Scheduling conciliations = 10 per CMA per day
Conciliation settlement rate = 70%
Cases per commissioner = 4 or 2 or 2
Case administration = 10 per CMA per day

17. Dispute Resolution – Projections 2002/2003
Case Projections
Caseload –
Cases screened out – (28%)
Conciliation settlement rate – (70%)
Arbitrations –
Legislative amendments

18. Legislative Amendments Project
Implementation Project
Developing CCMA Rules, Forms & Regulations
Adapting the Case Management System
Public Awareness
Commissioner & Registry Training
Finance
Budget & Resources
Provincial Roll-out

19. Overview – Dispute Prevention
Aim is to reduce referrals to the CCMA and improve the quality of those referred through supporting targeted CCMA users in building capacity to:
resolve problems and disputes at the workplace level
avoid inappropriate dispute referrals to the CCMA
effectively and correctly manage referrals brought to the CCMA

20. Dispute Prevention - Focus for 2002/2003
Workplace:
Problem solving and dispute minimization
Union and employer office:
Best practice screening, categorizing and processing of disputes
CCMA:
Best practice preparatory steps for CCMA processes
Public:
Awareness raising and networking

21. Overview - Institution Building
15 bargaining councils (BCs) trained & accredited to conciliate disputes
33 BCs also trained & accredited to conciliate and arbitrate disputes
Provided customized case management systems
Technical assistance to establish & resource the Public Sector Coordinating Bargaining Council (PSCBC) & 4 sectoral BCs
Collaborative work & technical assistance to other institutions

22. Institution Building – Focus 2002/2003
Additional training of BC dispute resolution panelists
Provide IT support for BC’s customized case management systems
Technical support to new dispute settlement services in SADC countries
Collaborative work & technical assistance to other SA institutions