2. Jost Hoppermann, Vice President, Principal Analyst
WEBINAR The Forrester Wave™: Customer-Centric Global Banking Platforms, Q3 2016
Jost Hoppermann, Vice President, Principal Analyst
September 13, Call in at 10:55 a.m. Eastern time

4. Agenda
The customer-centric global banking platform market
Selection criteria and participating vendors
Wave criteria
Evaluation results

5. Agenda
The customer-centric global banking platform market
Selection criteria and participating vendors
Wave criteria
Evaluation results

6. Banking platforms vie for banks’ favor
They need to convince banks’ AD&D teams that they offer:
Out-of-the-box biz capabilities to provide immediate value.
Customer experiences that go beyond channels and user interfaces.
A clearly articulated and communicated strategy to understand future suitability.

7. What is a banking platform?
It is a comprehensive, but basically modular, pre-integrated set of banking applications that is designed to cover traditional areas of banking like retail and corporate banking. This software enables collaboration between different modules and, thus, also between the distinct business divisions and covers many, if not all, of the functional requirements of today’s banks. In particular, it contains a core banking system as well as multichannel functionality.
Banking platform
It is an important subset of a banking platform that includes deposits, credit and loans, and product configurators plus related basic customer data.
Core banking

8. And a customer-centric one?
It is a banking platform with a strong focus on customer experience, channels, social media, analytics, and real-time customer-facing functionality and information provisioning.
Customer- centric banking platform

9. Agenda
The customer-centric global banking platform market
Selection criteria and participating vendors
Wave criteria
Evaluation results

10. Examples of banking platform vendors
Natech
International Financial Systems
Infosys (now EdgeVerve)
Nelito
Technisys
StratInfoTech
CSC Hogan
IdealInvent
Celeriti
( )
Datavision
( ) Oracle Flexcube
SAP
i-flex solutions
ICSFS
Infopro
Alnova
Microlink
Sybase
Profile
CSI
Oracle
OBP
Systematics
3i-infotech
Profile
Misys
CFT
Ohpen
B+S
Natech
Incita
Kordoba
IND
Turaz
FiveDegrees
Datapro
Financial Objects
( )
Corebank
Allshare
Canopus
Capital Banking
Temenos T24
TriNovus
Metavante*
InfrasoftTech
TCB
Viveo
G+H
edgeIPK
SunGard
FIS (13)
Path Solutions
Akcelerant
( )
System Access
Silverlake Axis
Fisa Group
Finnova
ASI
Forbis
Flexsoft
Appello
Intertech
Intrasoft-Intl.
ITS
D+H (4)
Antegra
Ultradata
Oradian
Bavaria
CGI
Probass
R-style
Avaloq
DLYA Bantotal
BML Istisharat
Pexim
Asseco
Höll
Fiba
B-Source
Jack Henry (5)
Probanx
Def3000
Nucleus Software
Promosoft
Sopra BS
Diasoft (2x)
Evolan
Csoft
Delta-Inf.
Die Software
Data Action
Intellect Design
Neptune
Callatay & Wouters
Cobiscorp
Sword-APAK
Tieto Enator (UK)
Lasersoft
FNS Bancs
Fiserv
( )
ERI
Cor/FJA (Alldata)
Open Solutions
ITS
Arbes
TCS
Quartz
SAB
Nessa
ThoughtMachine
Mambu
. . . more . . .

11. Broad functional footprint Recent success
Selection criteria 2016
Broad functional footprint
Recent success
Broad global or strong regional delivery capability
Mindshare within Forrester’s client base

12. Invited vendors EdgeVerve Intellect Design Arena Misys SAP TCS Temenos
Oracle (nonparticipating vendor)
SAP
Sopra Banking Software (Sopra Banking Amplitude)
Sopra Banking Software (Sopra Banking Platform)
TCS
Temenos

13. Agenda
The customer-centric global banking platform market
Selection criteria and participating vendors
Wave criteria
Evaluation results

14. Forrester Wave™ criteria
Current offering
Banking platform business capabilities
Customer-focused product configurator
Channels and touchpoints
Digital banking foundation
Analytics and real-time responses
Architecture, delivery, and operations
Reference accounts

15. Forrester Wave™ criteria (cont.)
Strategy
Planned enhancements
Market approach
Performance
Innovation capability
Partner ecosystem
Delivery model
Commercial model

16. Forrester Wave™ criteria (cont.)
Market presence
Number of customers
Number of live installations
Revenue

17. Agenda
The customer-centric global banking platform market
Selection criteria and participating vendors
Wave criteria
Evaluation results

18. Forrester Wave™: Customer-Centric Global Banking Platforms, Q3 ’16

19. Leaders: EdgeVerve
Broad and rich business capabilities with sophisticated product configurator
Strong architectural approach
Broad set of channels
Support of gamification and social banking
Well-articulated, forward-looking road map
Delivery and business apps partnerships

20. Leaders: TCS
Proven business capabilities for retail, corporate, and private banking
Strong architectural approach
Broad set of channels
Happy reference clients
Well-articulated, forward-looking road map based on strong R&D investments

21. Leaders: Temenos Support of retail, corporate, and private banking
Built-in analytical capabilities but no in-memory support
Second to none support of the digital banking foundation
No broad built-in or preintegrated capabilities that allow applying game mechanics to customer interactions
Well-developed partner ecosystem

22. Leaders: Sopra Banking (Platform)
Strong support of banking business capabilities but no support of private banking
Broad product configurator with positive reference client feedback
Built-in but not very strong analytics
Very satisfied reference customers
Social banking is a weak point today.

23. Strong Performers: Intellect Design
Broad and rich business capabilities with a minor focus on private banking
Analytics via third-party solutions but no defined partnerships
Modern architecture
Well-defined, forward-looking road map
Mixed feedback of reference clients

24. Strong Performers: SAP
Broad retail banking, some corporate banking, and no private banking capabilities
Rich product configurator around a “master contract”
Strong analytics and digital banking foundation
Limited channel support but gamification and social banking via integration
Reference clients not always happy with out-of- the-box capabilities

25. Strong Performers: Misys
Second to none banking capabilities
Early supporter of gamification, but social banking support needs improvement
Built-in tools to adapt banking platform without customization
Reference clients happy with vendor’s willingness to take responsibility

26. Contenders: Oracle Only nonparticipating vendor
Basis of the evaluation are vastly Oracle Flexcube and Oracle Financial Services Analytical Applications
Support of retail, corporate, and private banking
Traditionally, road map at high and sometimes even superficial level

27. Contenders: Sopra Banking (Amplitude)
Retail banking capabilities and some support for corporates and SMEs
Aligned with requirements of target markets
Targeting banks in the Middle East and Africa
Road map with vastly functional extensions until
Good fit for up to medium-sized banks in target regions

28. Selected Forrester Research
“Brief: Banking Platforms Need To Become Customer Centric” Forrester report
“The Forrester Wave™: Customer-Centric Global Banking Platforms, Q3 2016” Forrester report
“The Forrester Wave™: Customer-Centric Global Banking Platforms, Q3 2014” Forrester report
“Global Banking Platform Deals Survey 2016: New Customer Dynamics Reshape The Industry” Forrester report
“An Introduction To Digital Core Banking” Forrester report

29. Jost Hoppermann