1. Training disclaimer This is a point of time view
This session was recorded in March 2017
The features and functionality describe are current as of this date
O365 is ongoing innovation
We innovate on a constant basis
New features and functionality are added frequently
Always refer to latest trainings
Go to for the latest version of this training
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2. Skype Academy presents: Clients – Skype for Business on Mac
4/26/2018 1:37 AM
Skype Academy presents: Clients – Skype for Business on Mac
Richard Schwendiman
Senior Program Manager
Training from March 2017
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

3. Agenda About this training Meet Skype for Business on Mac
4/26/2018 1:37 AM
Agenda
About this training
Meet Skype for Business on Mac
Feature breakdown
Under the hood
Signaling and Media
Troubleshooting
Training from March 2017
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

4. About this training Level: 200 Depth content Training from March 2017
Overview of Skype for Business on Mac
Depth content
Skype for Business on Mac is build on existing Skype for Business technologies
We will explain what it is using
We will not provide the details
For details refer to the existing (and updated) depth content
Training from March 2017

5. Skype for Business on Mac Experience
4/26/2018 1:37 AM
Skype for Business on Mac Experience
Training from March 2017
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

6. 1st Class Experience MODERN Latest Media SIMPLE
4/26/2018 1:37 AM
1st Class Experience
MODERN
Rewritten from the ground up
Modern approach to Mac using the Swift
OS X El Capitan or later
Shares same stack as iOS and Android mobile apps
Latest Media
H.264 video codec with advanced video compression, lower bit-rate required for network transmission
Silk audio codec supporting robust and efficient bandwidth management under various network conditions
SIMPLE
Edge-to-edge screen use for video calls and sharing
One-click join for scheduled meetings
Supports Single or Multi-window modes
Training from March 2017
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

7. UX Highlights Training from March 2017 4/26/2018 1:37 AM
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

8. Single Window Experience
Microsoft Ignite 2016
4/26/2018 1:37 AM
Single Window Experience
Training from March 2017
© 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

9. Multi-Window Experience
Microsoft Ignite 2016
4/26/2018 1:37 AM
Multi-Window Experience
Training from March 2017
© 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

10. Built-in Calendar and Meeting Join
4/26/2018 1:37 AM
Built-in Calendar and Meeting Join
Training from March 2017
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

11. In-meeting Experience
4/26/2018 1:37 AM
In-meeting Experience
Training from March 2017
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

12. Presenting PowerPoint
4/26/2018 1:37 AM
Presenting PowerPoint
Training from March 2017
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

13. Call History, Voicemail, and Dialpad
4/26/2018 1:37 AM
Call History, Voic , and Dialpad
Training from March 2017
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

14. Contacts Training from March 2017 4/26/2018 1:37 AM
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

15. Contact Card Training from March 2017 Microsoft Ignite 2016
4/26/2018 1:37 AM
Contact Card
Training from March 2017
© 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

16. Feature breakdown Training from March 2017 Microsoft Ignite 2016
4/26/2018 1:37 AM
Training from March 2017
Feature breakdown
© 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

17. Features Client features Release notes Training from March 2017
“Skype for Business client comparison table”
Lists features included in the various Skype for Business clients
Release notes
“Skype for Business on Mac cumulative updates”
Information about the latest Skype for Business on Mac cumulative updates
Including latest features added, improvements, and known issues
Training from March 2017

18. Under the hood Training from March 2017 4/26/2018 1:37 AM
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

19. Requirements Supported Platforms Supported Desktops
4/26/2018 1:37 AM
Requirements
Supported Platforms
Skype for Business Server 2015 (Recommended)
Skype for Business Online (Recommended)
* Lync Server 2013 with Latest Cumulative Update
Supported Desktops
Macs running OS X El Capitan or later
Training from March 2017
* It is recommended to use Skype for Business Server 2015 with CU4 or Skype for Business Online. Some features will not be available with Lync Server 2013 (UCWA Dependencies slide).
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

20. UCWA Dependencies Training from March 2017 Feature Lync Server 2013
4/26/2018 1:37 AM
UCWA Dependencies
Feature
Lync Server 2013
Skype for Business Server 2015
Skype for Business Online
Contact List Management
Currently not supported
Yes
Group Management
Server Side Conversation History & Auto Accept
Delegate Management
Yes1
Support for Desktop Application Type (Mobility Policy not required)
Yes2
Yes3
Boss-Admin Experience
E911
Yes4
1 Requires Skype for Business on Mac client Cumulative Update 5 (March 2017)
2 Requires Lync Server 2013 CU8 HF1 (November 2016)
3 Requires Skype for Business Server 2015 Cumulative Update 4 (November 2016)
4 Requires Lync Server 2013 CU8 HF2 (December 2016)
Training from March 2017
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

21. Signaling and Media Training from March 2017 4/26/2018 1:37 AM
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

22. Signaling, Media and Autodiscover
Skype for Business
4/26/2018 1:37 AM
Signaling, Media and Autodiscover
Area
Protocol/FQDNs
Comment
Signaling protocol
SIP over HTTPS
Same as mobile clients
Signaling paths
External via Reverse Proxy Internal directly to Front End pool
Similar to mobile clients but internal clients will not require hairpin via reverse proxy
Media path
ICE for optimal media path
Same as all other endpoints
Autodiscover
Exchange Webservices
Training from March 2017
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

23. Autodiscover - Internal
External DNS
DNS Records:
Lyncdiscover.domain.com
<ExtPoolFQDN>
Internal DNS
DNS Records:
Lyncdiscoverinternal.<sipdomain>
<IntPoolFQDN>
Internal SfB for Mac
Training from March 2017

24. Autodiscover – Internal without lyncdiscoverinternal
External DNS
DNS Records:
Lyncdiscover.domain.com
<ExtPoolFQDN>
Internal DNS
DNS Records:
Lyncdiscover.<sipdomain>
<ExtPoolFQDN>
Internal SfB for Mac
Training from March 2017

25. Autodiscover – External
External DNS
DNS Records:
Lyncdiscover.domain.com
<ExtPoolFQDN>
Internal DNS
DNS Records:
Lyncdiscoverinternal.<sipdomain>
<IntPoolFQDN>
External SfB Mac
Training from March 2017

26. Troubleshooting Training from March 2017 4/26/2018 1:37 AM
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

27. Log Collection Collect logs button Training from March 2017
4/26/2018 1:37 AM
Log Collection
Collect logs button
Skype for Business > Preferences > General
The SfbMac.log contains all data from the current session. The SfbMac.old.log contains all logging from the previous session
Skype For Business.blog contains media stack information that is encrypted and can only be verified by Microsoft using internal tools.
System_Profile.log contains information about the system like hardware and system resources, devices, and OS version
Training from March 2017
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

28. Clearing Logs and Cache files
4/26/2018 1:37 AM
Clearing Logs and Cache files
rm -rf ~/Library/Containers/com.Microsoft.SkypeForBusiness/Data/Library/Application\ Support/com.microsoft.SkypeForBusiness
rm –rf ~/Library/Containers/com.Microsoft.SkypeForBusiness/Data/Library/Caches/com.microsoft.SkypeForBusiness
rm -rf ~/Library/Containers/com.Microsoft.SkypeForBusiness/Data/Library/Saved Application\ State/com.microsoft.SkypeForBusiness
rm -rf ~/Library/Containers/com.Microsoft.SkypeForBusiness/Data/Library/Caches/com.microsoft.skypeforbusiness.shellapp
rm -rf ~/Library/Logs/LwaTracing
rm -rf ~/Library/Containers/com.Microsoft.SkypeForBusiness/Data/Library/Preferences/com.microsoft.SkypeForBusiness.plist
defaults delete com.microsoft.SkypeForBusiness
killall cfprefsd
Training from March 2017
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

29. 4/26/2018 1:37 AM
Doing a full capture (Logs + System + Network Capture + system_profiler)
Close the client
Remove the cache using above lines
Start a capture with (sudo tcpdump -w ~/Desktop/CaptureMSFT.pcap)
Clear the DNS cache (sudo killall -HUP mDNSResponder
Clear the CRL cache (sudo crlrefresh r f)
Repro the issue
Stop the capture on step 3 with Control+C
Run system_profiler with (system_profiler > ~/Library/Containers/com.Microsoft.SkypeForBusiness/Data/Library/Logs/com.microsoft.SkypeForBusiness/systeminfo.txt)
Collect the files
~/Desktop/CaptureMSFT.pcap
~/Library/Containers/com.Microsoft.SkypeForBusiness/Data/Library/Logs/com.microsoft.SkypeForBusiness/*.*
~/Library/Containers/com.Microsoft.SkypeForBusiness/Data/Library/Logs/LwaTracing/LccMedia/*.*
/var/log/system.log
Training from March 2017
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

30. Fiddler Capture HTTPS Traffic Training from March 2017
4/26/2018 1:37 AM
Fiddler
Capture HTTPS Traffic
Enable Fiddler on PC and let remote users to connect
Install the Fiddler Root CA cert on the Mac by accessing Fiddler Echo Service: and downloadingFiddler Root Certificate. Normally on address>:8888/
Configure your network proxy settings on Mac OS Network Advanced Settings:
Training from March 2017
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

31. Microsoft Skype for Business
4/26/2018
SIP Traffic
Debug using Snooper Tool
Included in Skype for Business Debugging Tools.
Collect Logs button within the Skype for Business on Mac client
Used to read SIP channel logs between Client and Server.
Includes full client registration process and actions like calling, presence updates etc
Training from March 2017
© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

32. Microsoft Skype for Business
4/26/2018
SIP Traffic
Training from March 2017
© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

33. Additional Resources Training from March 2017 Microsoft Ignite 2016
4/26/2018 1:37 AM
Additional Resources
Training from March 2017
© 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

34. Resources Latest Skype for Business on Mac information More trainings
4/26/2018 1:37 AM
Resources
Latest Skype for Business on Mac information
More trainings
Community
Client Core Deck
Edge Media
Training from March 2017
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

35. Training from March 2017 Skype for Business 4/26/2018 1:37 AM
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.