1. Triennial Strategic Plan and Strategic Priorities for 2016 - 2018
Board of Directors
March 16, 2016

2. Prior Triennial Strategic Plan
Seven Functional Areas
Water Supply & Reliability
Collection and Treatment of Wastewater
Finance and Treasury
Operational Efficiency
Human Resources and Safety
External Affairs
Customer Service

3. Opportunities for Improvement – Summary
Strategic Priorities
Standards of Excellence
Guiding Principles
Improvements from Last Strategic Plan
Reduced size of the document
22 Page Document, with the “meat” of the plan from pages only
Simplified the Document – less layers to dive through
Maintained Mission and Vision Statements
Well written, still very relevant

4. Opportunities for Improvement (cont’d.)
Improvements from Last Strategic Plan
Updated Discussion of “Core Values” and “Organizational Beliefs” to “Guiding Principles” and Update Framework to map to EMWD Standards of Excellence, rather than categorized by functional areas
Communicates how we behave and make decisions
Connects better with employees and outside entities
Kept Strategic Priorities as mechanism for translating Strategic Plan into actionable items
Strategic Priorities
Standards of Excellence
Guiding Principles

5. Prior Triennial Strategic Plan
45 Strategic Priorities for FY
17 New Priorities added in FY
15 New Priorities added in FY
Most are Multi-Year Efforts
Completed or substantially completed 37
Achieved progress goals on all others
40 multi-year priorities carry over to the Strategic Plan
STRATEGIC PLAN
(By Functional Area)
STRATEGIC PRIORITIES
Specific Actionable Projects and Goals, Target Dates & Lead Staffing

6. Industry Game Changers Discussions
Workshops were conducted with the Board and staff on industry “Game Changers”
Water Use Efficiency Regulatory/State Control
Rates & Revenue Stability
Water Supply Challenges & Opportunities
Infrastructure Investments
Human Resource Challenges
Brand Erosion During Drought
Other items were also identified

7. Guiding Principles: Expanded Concepts

8. New “Guiding Principles”
At the first Board Workshop, staff recommended blending the “Values” and “Beliefs” into a unified group of “Guiding Principles”, which would be further developed for the second Workshop.
Added Excellence as a core concept, and
Emphasizing:
Innovation Principles
Responsibility
Safety
Integrity
Community
Respect
Leadership
Transparency
Guiding Principles

9. Guiding Principles Included in Strategic Plan
EMWD embraces excellence in all facets of our business:
Innovation: We will creatively seek to improve the services we provide.
Responsibility: We will be accountable for our conduct in serving our customers, employees and community.
Safety: We will ensure individual safety and the safety of our co- workers and the public, without compromise.
Integrity: We will be honest and ethical in all of our interactions.
Community: We will be actively engaged in promoting prosperity, environmental values and public health in the communities we serve.
Respect: We will be considerate, aware and caring.
Leadership: We will take a proactive industry-leading role in water management, wastewater treatment and renewable resources.
Transparency: We will ensure the decisions and investments we make are clearly communicated and easily understood.

10. Strategic Plan and Strategic Priorities 2016 - 2018

11. Standards of Excellence
Strategic Plan is organized by each of the EMWD Standards of Excellence
With a clearly defined mission and vision, as well as guiding principles that define how we interact with customers and employees, EMWD is driven by standards to provide safe, reliable, economical and environmentally friendly services:
Highly reliable water, recycled water and wastewater service
Protection of public and environmental health
Superior customer and community service
Sound planning and appropriate investment
Efficiency and fiscal responsibility
Exemplary employer
Effective communication and accountability
Standards of Excellence
Guiding Principles
Re-ordered to lead with water/wastewater and health.

12. Highly Reliable Service
Strategic Priorities:
Water Recycling
Discharge Permit Amendment for TVRWRF)
Evaluation of Sodium Hypochlorite v. Gaseous Chlorine for RWRF Effluent Disinfection (NEW)
Water Supply and System Redundancy:
Local Water Banking Project Action Plan and Assessment
Perris II Desalter Program Development and Funding Strategy
Moreno Valley Groundwater Development Program
Indirect Potable Reuse Project Development
Develop Additional Water Supply for Hemet/San Jacinto Area
Establish Groundwater Sustainability Agency(ies) for the Region

13. Highly Reliable Service (Con’t)
Strategic Priorities:
Water Supply and System Redundancy (con’t)
Metropolitan Integrated Resources Planning and Regional Infrastructure Collaboration
Advocacy for Fairness in Conservation-Related Regulatory Actions by the State (NEW)
Planning for Sustained “Mega-Drought” Conditions (NEW)
Wastewater Treatment
Quail Valley Sewer Sub-Area 9, Phase 1
Salinity Management
Drought-Related Water Quality Concerns
Demonstration Scale AquaSel Project Brine Management Strategy (NEW)
Water Use Efficiency
Implement Water Loss Control Measures (NEW)

14. Public & Environmental Health
Strategic Priorities:
Planning
Flow Monitoring and Calibration of Sewer Model (COMPLETE)
Water Quality
Provide Graywater Systems Policy Guidance (NEW)
Responsible Regulation
(Efforts embedded in Effective Communication and Accountability section)

15. Superior Customer and Community Service
Strategic Priorities:
Customer Service Technology
Expansion of Automated Metering Infrastructure (AMI)
Billing System (COINS) Replacement (NEW)

16. Sound Planning & Appropriate Investment
Strategic Priorities:
Business Processes & Technology
Improve Operational Efficiencies in the Finance Department
Develop a Mobile Network Solution Strategy
HR/Payroll Solution Replacement
Contract Administration System
Management System
Comprehensive Information Technology Master Plan
Energy Independence
Solar Power Generation
Air Quality Compliance for Biogas

17. Sound Planning & Appropriate Investment (Con’t)
Strategic Priorities (con’t):
Maintenance
MWD Collaboration for Chlorine Supply Chain Reliability and Maintenance Training (COMPLETED)
Heavy Fleet CNG Conversion
Facilities Aesthetics – Repairs & Refurbishments
Potable Water Pump Station Optimization

18. Efficiency & Fiscal Responsibility
Strategic Priorities:
Financial Stability
Risk Management Program Enhancements
Proportionate Cost of Service
Cost of Service Study
Rates and Charges
Evaluate New Business Tenant Types
Improved Capital Planning Process

19. Exemplary Employer Strategic Priorities: Safety
Emergency Preparedness and Security Plans
System Vulnerability Assessment
Workforce Excellence
2016 Labor Negotiations
Succession Planning Initiative
Apprenticeship Program Development

20. Effective Communication & Accountability
Strategic Priorities:
Advocacy
Increase EMWD’s Policy Influence
Legislation on Tiered Rates
California Water Fix (NEW)
State Framework and Legislation on Forced Consolidations and Water Supply Assessments (NEW)
Community Relations
Communication, Outreach and Media Initiatives
Brand Implementation (NEW)
Overcome Brand Erosion Suffered from Drought and Increasing Stages of WSCP (NEW)

21. Effective Communication & Accountability (Con’t)
Strategic Priorities:
Partnerships
County Water Company of Riverside
MWD Policy Initiatives
Interagency Development Outreach
Diamond Valley Lake (DVL) Land Use Ad Hoc Committee Facilitation
“Value of Tap Water” Program Expansion
Enhanced Business Outreach Program
Youth Ecology Corps Program Enhancement
Water Education Center and Gardens

22. Paul D. Jones II General Manager (951) 928-6130 jonesp@emwd.org