1. Goodwill Keystone Area
Our Mission and Services Transformation

2. Reverend Edgar Helms founded Goodwill in Boston, MA in 1902
Goodwill then…
Reverend Edgar Helms founded Goodwill in Boston, MA in 1902

3. Goodwill now… 162 Community Based Organizations 3000 Stores
Helped more than 312,000 find jobs
83% percent of revenues are channeled into job training and placement programs and other critical community services.

4. 22 Counties in Pennsylvania
1444 Employees
Adams
Lycoming
Berks
Mifflin
Bucks
Montgomery
Chester
Montour
Cumberland
Northampton
Dauphin
Northumberland
Franklin
Perry
Juniata,
Schuylkill
Lancaster
Snyder
Lebanon
Union
Lehigh
York

5. Goodwill’s Mission:
To support persons with disabilities and other barriers to independence in achieving their fullest potential as workers and members of the broader community

6. Wide range of services Assessment services
Facility based/Community based training
Job find and job support
Benefits Counseling (WIPA)
Project Search, Clubhouse

7. Wide range of populations
People with IDD
People with BH/MH
Youth
Vets, Seniors, People with Criminal Backgrounds and other barriers

8. 2015/2016
Served 4104 individuals
Helped 285 people find jobs in the community
Helped 69% of people placed in 14/15 retain employment for at least one year

9. Our journey
We started on this journey due to changes in the external landscape, but we took this opportunity to decide how to transform our service delivery system to become a premier provider of job and career services.

10. Centers for Medicare and Medicaid Services - CMS
Changing Public Opinion
ADA/ DOJ
WIOA
Governor’s Executive Order
Employment First

11. Impact for GKA
We received approximately $3.5 million in revenue from this funding source
We served approximately 395 individuals in 4 settings that we believed would be deemed unallowable (11% of those we serve)- Harrisburg and Elizabethville, Allentown, Lancaster

12. Action Steps
Staff gathered data and started the formal discussion
Senior Management and Board identified general direction
Leadership Staff worked in 2 groups- evolution and revolution; white papers
Used this info to plan 15/16, including budget

13. Action Steps
Began monthly updates to Mission Committee of the Board, quarterly to Board
Engaged consultant, courtesy of one time funds
Crystalized vision and plan with Board retreat in May

14. Action Steps 16 - 17 Developed communication plan
Developed toolkit for staff
Communication with stakeholders began
Lead AE and other counties/SCO’s
Our staff
Parents and consumers (2 rounds)
Other interested parties

15. Why How What Is the system changing Will the new system work
Will Goodwills
Vocational Program look like

16. Our path forward
Build on and expand our history of providing Competitive Integrated Employment services:
Transitional Employment
Traditional Employment Services
Customized Employment and Discovery

17. Our path (continued)
GKA will no longer provide non-vocational programs
GKA will no longer provide vocational programs that rely on special minimum wages (14c) or are segregated (facility based)
Change will occur on or before 7/1/18

18. Support for Individuals
We will help some move into Competitive Integrated Employment or in a program leading to CIE
We will help some move to alternate programs/providers consistent with their life plans
Some may retire consistent with their age and life plans

19. Plan for 17 - 18 Planning continues one person at a time
Ending some programs on 12/31/17 and others by 6/30/18
Continuing to provide Transitional Work (now Small Group Employment)
Growing Assessment services- Discovery, CBWA
Growing Employment services- including Customized, Project Search, etc.
Exploring other options that would lead to/support Employment

20. Key Elements Full Board/Leadership understanding and commitment
Solid communication plan for all stakeholders, resources for staff
Ending new enrollments to workshop
Capacity building
Prepare to “course correct” the details
Stay the course toward your vision

21. Questions?
Contact info: Susan Soderberg Senior VP of Mission Services Goodwill Keystone Area