1. TSS
Tele-caller Script

2. Call opening
Good Morning/Afternoon/Evening I am (Executive Name) calling from (Partner organisation name) – a partner of Tally Solutions. Am I speaking to Mr/Ms__________? Is this the right time to talk to you?
YES NO
May I know what is it regarding?
(Click any of the box given above)

3. Yes, it’s the right time BACK
Sir, as per our database I understand you are using Release _____,
Customer: YES!
Tele-caller:
Sir, as the days, months, years go by, technology just gets better and better. And we TALLY as a TECHNOLOGY COMPANY (Over TWO Decades of innovation) have always kept pace with the latest technology and have delivered the Product updates which would make the life of our Tally users SIMPLER and BETTER…
Please note, the current release which you are using is >2 years old. With GST just round the corner, it is very important that you are on the latest technology which would support seamless migration.
Now, you may have a question – Why should I upgrade now?
Sir, you may choose not to upgrade now, it’s completely your choice. However, being our valuable customer, I would like to guide you on the IMPORTANT ASPECTS for being on LATEST RELEASE i.e. Release 5.x?
Upgrade to Release 5.x
(Click this box)

4. NO, it’s not the right time…
BACK
HOME
NO, it’s not the right time…
Oh Ok. Could you please let me know the right time to talk to you?
Note it down…
Thank you for your valuable time. Have a nice day.
CALL ENDS

5. May I know what is it regarding?
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HOME
May I know what is it regarding?
Sir, you being our valuable customer, I would like to guide you on –
Why Technology is so important today?
What are the IMPORTANT ASPECTS for being on the LATEST RELEASE of Tally.ERP 9 i.e. Release 5.x?
INTERESTED
NOT INTERESTED
(Click any of the box given above)

6. Why should you upgrade to Release 5.x?
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HOME
Why should you upgrade to Release 5.x?
Sir, there are two aspects to look at 1) Monetary aspect 2) Accounting aspect
ACCOUNTING ASPECT
Sir, you may think right now that let GST gets implemented then we will upgrade to the new release. But, Sir, from an accounting aspect, is it not important that you close your books (financial year) with accurate “ledger”, “taxes due / refundable” and “stock balances”.?
Sir, before I could tell you about GST, may I know, How much time you / your accountant spend on ‘Bank Reconciliation Statement’?
Customer: Half and hour to 1 hour depending upon number of transactions…
Executive: Sir, As you know under GST regime, Return would be generated based on your transaction reconciliation with your Suppliers & your Customers. Unlike, our current VAT regime where you give consolidated Sales/Purchase/Output/Input values.
If you are currently spending half an hour to 1 hour to do BRS. So, just imagine how much time would you require to do reconciliation with your Suppliers and Customers?
Not only this, the further implication of this would be that you / your staff would end up spending your valuable time on reconciliation rather than your business .
With the latest Release 5.x, you can witness the technology which would be required under GST regime by experiencing features like E-banking, Auto-BRS, Third Party Reco, Triangulation Report etc. Also, last but not the least, SEAMLESS MIGRATION to GST Release.
MONETARY ASPECT
The prices of the Product and TSS would be revised from 1st April’17.
Please note, the current charges are inclusive of taxes (Tally bears the tax amount). However from 1st April’17, the pricing policy is getting changed i.e. Taxes will be charged above the product price.
For Single User, it will be 18,000/- plus taxes.
TSS for Single User will be 3,600/- plus taxes
Multi-user, it will be 54,000 plus taxes.
TSS for Multi-user, will be 10,800/- plus taxes.
This change is getting introduced as there will be NO concept of “Inclusive taxes” under GST regime. Hence, taxes will be charged over and above the product/TSS prices.
AGREE
DISAGREES
(Click any of the box given above)

7. (Click any of the box given above)
BACK
HOME
Upgrade to Release 5.x
Sir, there are two aspects to look at 1) Monetary aspect 2) Accounting aspect
ACCOUNTING ASPECT
Sir, you may think right now that let GST gets implemented then we will upgrade to the new release. But, Sir, from an accounting aspect, is it not important that you close your books (financial year) with accurate “ledger”, “taxes due / refundable” and “stock balances”.?
Sir, before I could tell you about GST, may I know, How much time you / your accountant spend on ‘Bank Reconciliation Statement’?
Customer: Half and hour to 1 hour depending upon number of transactions…
Executive: Sir, As you know under GST regime, Return would be generated based on your transaction reconciliation with your Suppliers & your Customers. Unlike, our current VAT regime where you give consolidated Sales/Purchase/Output/Input values.
If you are currently spending half an hour to 1 hour to do BRS. So, just imagine how much time would you require to do reconciliation with your Suppliers and Customers?
Not only this, the further implication of this would be that you / your staff would end up spending your valuable time on reconciliation rather than your business .
With the latest Release 5.x, you can witness the technology which would be required under GST regime by experiencing features like E-banking, Auto-BRS, Third Party Reco, Triangulation Report etc. Also, last but not the least, SEAMLESS MIGRATION to GST Release.
MONETARY ASPECT
The prices of the Product and TSS would be revised from 1st April’17.
Please note, the current charges are inclusive of taxes (Tally bears the tax amount). However from 1st April’17, the pricing policy is getting changed i.e. Taxes will be charged above the product price.
For Single User, it will be 18,000/- plus taxes.
TSS for Single User will be 3,600/- plus taxes
Multi-user, it will be 54,000 plus taxes.
TSS for Multi-user, will be 10,800/- plus taxes.
This change is getting introduced as there will be NO concept of “Inclusive taxes” under GST regime. Hence, taxes will be charged over and above the product/TSS prices.
AGREE
DISAGREES
(Click any of the box given above)

8. Customer Agrees BACK HOME
Check with the customer whether he will renew his TSS on his own OR would like to see a demo before renewing
If he is ready to do on his own, send him the content – “Witness the technology required for GST through Release 5.x” and Release 5.x Migration.
If he wish to see a demo, fix up an appointment to demonstrate Release 5.x capabilities – Validations built to prevent errors, Triangulation Report, Tax Rate Setup, Auto-Bank Reco and Third Party Reco. Once the customer gives go ahead, migrate his data.
Ask him to install “Tally for GST” App and visit blogs.tallysolutions.com for GST updates.
Inform him about Service camps which are getting conducted.
Thank him/her for giving his valuable time to talk to you.
CALL ENDS

9. TSS (Connected driven facilities)
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HOME
TSS (Connected driven facilities)
When the customer disagrees, still try to convince him by explaining him about the other features which are based on TSS apart from Product updates-
Banking features –
Receive updates for all the latest cheque formats of banks
Automatically reconcile your books of accounts with your bank statements.
Remote Access: 24X7 business connectivity using our Remote Access Services and manage your business from anywhere in the world.
Audit Tool: Get access to Audit/Verification Tools, which provide various auditing capabilities for Auditors and other Users.
Synchronization (If they have Branches): Improve decision making process by synchronising data across your head office and branches, factories or warehouse through on-demand synchronization.
TallyShop: Centralised location that has a host of generic Add-ons. You can use TallyShop to purchase/download Add-ons.
SMS: Provides instant business information via mobile phone using simple English (Natural Language) and provide access to customer information, stock status, bank balance and much more.
Support Centre - Get unique customer care experience by posting your support queries directly from Tally.ERP 9 and track its resolution.
Control Centre - Centrally manage Tally.NET users and multiple Tally licenses installed at different locations and configure TSS users, company profile or perform central configurations using this feature.
Ask him if he is interested to check his data in Release 5.x (Triangulation report) for error which may exist and above capabilities.
Still, if the customer says “No” then ask him when can you call him later. Make a note of it for future reference.
Ask him to install “Tally for GST” App, visit blogs.tallysolutions.com for GST updates and about the Service camps which are getting conducted.by you.
CALL ENDS

10. (Click the box given above)
BACK
HOME
INTERESTED!!
Sir, as the days, months, years go by, technology just gets better and better. And we TALLY as a TECHNOLOGY COMPANY (Over TWO Decades of innovation) have always kept pace with the latest technology and have delivered the Product updates which would make the life of our Tally users SIMPLER and BETTER…
Please note, the current release which you are using is >2 years old. With GST just round the corner, it is very important that you are on the latest technology which would support seamless migration.
Now, you may have a question – Why should I upgrade now?
Upgrade to Release 5.x
(Click the box given above)