1. Severn Wye Energy Agency Warm & Well
Ruth Davey
Partnerships Coordinator

2. Severn Wye Energy Agency
Not for profit organisation
Registered educational charity
Work with schools, businesses, communities and households

3. Warm and Well Helps people to stay warm and healthy at home
Recognises links between fuel poverty, poor health and energy efficiency
Works with community, CCG and other health related organisations and local authorities

4. Fuel Poverty – What is it?
“The condition of being unable to afford to keep one's home adequately heated”
Old calculation: spending more than 10% of residual household income on heating, lighting and energy
New calculation: “Low Income High Costs”
This new definition states that a household is said to be in fuel poverty if:
They have required fuel costs that are above average (the national median level), and
Were they to spend that amount they would be left with a residual income below the official poverty line.

5. Identifying fuel poverty
Observable
Asthma or wheezing
Home cold/ draughty/ partial heating
Damp smells
Evidence only parts of house in use
Housing in poor condition/ mould/ rot
Occupants unhappy – depression, fatigue, upset children
Obesity/malnutrition
Occupants wearing lots of clothes indoors
Stay in bed more to keep warm/hot water bottle
Use of supplementary heating
Curtains closed during day time

6. Solutions Measures Behaviour change Maximise income Check tariff
Switch provider
I think you can cover the visits information pretty well now!

7. Switching
If haven’t switched for 1 year or more, it is highly likely that paying too much
Ensure on cheapest tariff available through supplier
Use an OFGEM accredited price comparison site e.g.
Information online or by telephone
Call our advice line
Have a recent bill to hand

8. Warm Home Discount
£140 discount off this winter of gas or electricity bill
One-off discount between October and April
Not offered by all energy suppliers
Qualify if on 10 July 2016 all of the following applied:
Name (or partner’s) was on the bill
Get Pension Credit
May get if on a low income/means-tested benefits
Check with supplier

9. Priorities Service Register
Provided by fuel suppliers and Distribution Network Operators if:
State pension age
Disabled or suffering from a chronic illness
Have a visual or hearing impairment
Free services:
Password scheme
Bills available in large print and Braille as well as talking bills
Meter reading service
Meters moved to an accessible location for free
Priority in an emergency, this could include providing alternate heating and cooking facilities in the event of disconnection
Free annual gas safety check

10. Warm & Well advice line Free and impartial
Tips for saving energy and staying warm
Free home visit
Access to grants – cavity wall and loft insulation, boiler replacements
Links to a local installers and tradespeople
Switching energy tariffs and suppliers

11. Home visits
Free
Survey whole house to look for any areas where the can reduce fuel use or make the home warmer
Install free energy saving devices
Average of £400 savings per year by following the advice given
I think you can cover the visits information pretty well now!

12. Free advice line

13. For free presentations for staff/clients