2. Why use ASHP? RHI (Renewable Heat Incentive). Eco Funding.
Tackle Fuel Poverty.(Low Run cost- Comfort).
4. Reduce Carbon Emission.
5. Future proof properties.
6. Improve EPC rating.
Now I’d like discuss key issues, which affect quality and level of service.

3. Partnership Eco Funder & Manufacturer Ofgem Installer Landlord and
Partnership is basically all parties putting equal efforts into achieve the end result. Where we have failed in the past is not keeping the channels of communication open. Regular updates, acknowledgment of where we need to alter the approach in someway. Learn from the journey we all venture on as not one party has the answers in an the delivery of a potentially award winning project but together as a partnership it becomes surprisingly easy to install this efficient heating system.
Installer
Landlord and
End user
(tenant)

5. Training Preferred contractors
Tenant engagement
MEUK Site Visits
RSL Information Day
Pre Engage
Project
Solution Selection
Training Preferred contractors
Training Sales / Clients
Full Heating Surveys
Integration other technologies
Final specification agreed
Quote contractor
Specification
Installation
MEUK Project visits throughout
Updates and Support
MEUK Installer
Configure handover packs
Completion
Post Install
Warranty Docs completed
Metering access
set up
MEUK site overview
Post install meeting
Handover Packs– Tenant Survey
Service & maintenance
After sales procedures
Homeowner Help line
MELcloud ready
Establish Key Drivers Expectations
MEUK REPORT

6. MEUK Site Visits MEUK Report RSL Information Day
Pre Engage
Understand Key Drivers
& Expectations
MEUK Site Visits
RSL Information Day

7. Tenant engagement
Project
Solution Selection
Training Preferred contractors
Training Sales / Clients

8. Integration with other Technologies
Specification Agreed
Specification
Full Heating Surveys
Integration with other
Technologies
Quote Contractors

9. DVD Longhurst assign Prop to installers Full site survey &
Arrange Install date with tenants-
Installation
Longhurst assign
Prop to installers
Full site survey &
Design carried out
DVD
Full commission & Hand over with tenant.

10. Post installation visit
Recap on handover
Completion
Warranty + MCS
Docs Completed
Details sent to Longhurst
To start RHI app
Q&A & customer
satisfaction

11. DVD Handover Pack + Tenant Survey Service & Maintenance Post Install
Aftersales Procedures
Homeowner Helpline

12. The Granary Case Study
Background – The granary is a 200 year old property owned by a private landlord in Consett and lived in by a pensioner in his 70’s on pension credits. The property has had no modernisation and is heated by a coal fire with secondary electric fan heater and hot water is provided by a direct electric cylinder. The EPC for the property is rated at G1 and the current fuel bills are circa £1600 for coal and electricity.

13. Extract from the Property EPC
To meet changes in regs for EPC requirements for Private rental properties the Landlord needs to improve the EPC to an ‘E’ rating by 2018 so the installation of an airsource heatpump has made this a cost effective measure.

14. The Figures
RHI income - £11,900 Eco Funding- £4492 Current fuel cost £1600 pa (Coal and electricity for secondary heater) Anticipated fuel costs £1000pa Benefit to Tenant £600pa EPC Improved from G1 to E38! Now rental compliant to 2020 and beyond!

15. Partnership Eco Funder & Manufacturer Ofgem Private
Landlord & End user
(tenant)
Partnership is basically all parties putting equal efforts into achieve the end result. Where we have failed in the past is not keeping the channels of communication open. Regular updates, acknowledgment of where we need to alter the approach in someway. Learn from the journey we all venture on as not one party has the answers in an the delivery of a potentially award winning project but together as a partnership it becomes surprisingly easy to install this efficient heating system.
Installer

16. Finances
RHI + Eco = Full Installation Full Installation = Compliant EPC, New Heating System Cheaper Bills, Carbon Reduction, Warm Healthy Tenants, Future proof property.

17. QUESTIONS
Social Housing now exempt from having a GDA