1. Office no- 16, C Wing, World Of Mother, Behind Jay Ganesh Vision, Akurdi, Pune- 411 035
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Our Branches
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Lucknow, Gorakhpur, Raipur, Kolkata, New Delhi, Mumbai,
Rajkot,Mehsana, Jamnagar,Ranchi,Dehradoon,
Guhawati, Bangalore, Patna, Valsad.

2. Quality Management System
ISO 9001: 2008
Quality Management System

3. WHAT IS ISO ISO’s means "International Organization
for Standardization“
Central Secretariat in Geneva,
Switzerland International federation of
over more than 176 countries
Non-governmental organization
founded in 1947 on the
basis of one member per country
“ISO”, derived from the
Greek word isos, meaning ‘equal”
Published more than 17500
International Standards

4. ISO 9001 is the internationally recognized standard for
the quality management of businesses
It prescribes systematic control of activities to ensure
that the needs and expectations of customers are
met. It is designed and intended to apply to virtually
any product or service, made by any process
anywhere in the world.
It applies to the processes that create and control the
products and services an organization supplies.
It certifies that formalized business processes are
being applied.
It is a quality system
It is a standard in which to conduct business
It is a set of rules which should be followed in order
to meet the needs

5. Registration to ISO 9001 by an accredited certification body
shows committed to
- quality,
- customers and
- a willingness to work towards
improving efficiency.
Demonstrates the existence of an effective quality
management system
Satisfies the rigour of an independent, external audit.
An ISO 9001 certificate enhances company image in the eyes of
customers, employees and shareholders alike.
It also gives a competitive edge to an organization's marketing.

7. “Says what it does and does what it says”
The records must show that the company
“Says what it does and does what it says”

8. Continual Improvement Factual Approach To Decision Making
Definition :
"A quality management principle is a comprehensive and fundamental rule / belief, for leading and operating an organization, aimed at continually improving performance over the long term by focusing on customers while addressing the needs of all other stake holders".
These Eight dynamic Quality Management System Principles are:
Customer Focus
Leadership
Involvement Of People
Process Approach
System Approach
Continual Improvement
Factual Approach To Decision Making
Mutually Beneficial Supplier Relationships

9. How many types of customers? How you communicate with your customers?
Meaning :
"Organizations depend on their customers and therefore should understand current and future customer needs, meet customer requirements and strive to exceed customer expectations.”
Customer is a only Profit
If you don't care of your customers somebody else will
Without customers businesses do not survive
Which Qualities Required for Customer Focus ?
Who is your customers?
How many types of customers?
How you communicate with your customers?
What your customers want/requirements?
How much you concentrate on customer focus activities?
A Unit of Shahi Group

10. Meaning :
“Leaders establish unity of purpose and direction of the organization. They should create and maintain the internal environment in which people can become fully involved in achieving the organization's objectives."
Taking initiative and being accountable
Leader says "Let's Go“
Leadership is essential for any business to meet customer requirement, and to continuously improve as a business
Which Qualities Required for Leadership ?
Are people motivated through your leadership?
Does your leadership quality set goals and targets for the organization?
How you inspired, encourage and recognize people’s contribution?
What actions you take to avoid miscommunication?

11. How people are involved in the organization?
Meaning :
People at all levels are the essence of an organisation and their full involvement enables their abilities to be used for the organisation's benefit".
"WE CAN"
Team work build great business
People at all levels are the essence of an organization and their full involvement enables their abilities to be used for the organization's benefit.
Which Qualities Required for Involvement of people?
How people are involved in the organization?
Are people accountable for their own performance? How?
Are people participate in and contribute to continual improvement? How?
What you do for increasing the opportunity for innovation and creativity?

12. Input Process Output Meaning :
"A desired result is achieved more efficiently when related resources and activities are managed as a process."
Its a management strategy
Defines the efficiency and effectiveness of any business operation
If there is no process approach in your organization, how would you manage the activities and related resources?
Input Process Output

13. Synergy of interrelated process of organisation
Meaning :
“Identifying, understanding and managing a system of interrelated processes for a given objective improves the organisation's effectiveness and efficiency."
Synergy of interrelated process of organisation
Identifying, understanding and managing interrelated processes
Regarded as a "system"

14. Meaning :
“Continual improvement should be a permanent objective of the organization."
Developing and maintaining systems
An ongoing need to improve the effectiveness of a management system
Continuous improvement through the establishment of goals and targets

15. Some of the requirements in ISO 9001:2008 include
A set of procedures that cover all key processes in the business
Monitoring processes to ensure they are effective;
Keeping adequate records;
Checking output for defects, with appropriate and corrective action where necessary;
Regularly reviewing individual processes and the quality system itself for effectiveness; and
Facilitating continual improvement

16. WHAT STANDARDS DO STANDARDS COVERS Costs and benefits
Development, manufacturing and supply of products and services more efficient, safer and cleaner
Provide governments with a technical base for health, safety and environmental legislation, and conformity assessment
STANDARDS COVERS
Risks
Costs and benefits
Management responsibility
Quality system principles
Other building blocks

17. “Say what is to be done
Do the work
Prove that it has been done”

18. Quality Management System Clause No.4
ISO 9001:2008, the requirement standard, includes the following main sections which deals with clauses of ISO i.e.
Quality Management System Clause No.4
Management Responsibility Clause No.5
Resource Management Clause No.6
Product Realization Clause No.7
Measurement, Analysis Clause No.8 And Improvement

19. “WHY ISO?” It controls quality Saves money Customers expect it
Competitors use it

20. BENEFITS OF ISO For Employees For the Organization
They get a better understanding of their
work.
There is a reduced stress level because of an
efficient management system.
New staff learns their job quickly because
it's written down
Increased morale of the workforce through
registration to ISO 9000
BENEFITS OF ISO
For the Organization
Products are consistent quality with fewer
rejects
Production is more efficient with less
reworks
Export marketing is easier
Increased market share
Customer confidence is enhanced as they expect products of consistent quality

21. Financial benefits Profits are enhanced because of low rejections
More work is done in less time thus
increasing production rate
Cost of quality comes down as a whole

22. “ Our main objective is to provide consistent and reliable
quality in consultancy services to all our clients” we
care
with
quality

23. Our Satisfied Clients Aavanira Biotech Pvt.Ltd. Pune
Indian Railways Institute of Civil Engineering, Pune
Shreepad Enterprises, Pune
Homeland Hospitality Services, Pune
DNS Water Testing Lab. Pune
Graphic Enterprises, Pune
Keval Engineering Works, Pune
Aditya Manufactures, Pune
Ratna Industrial Equipments Pvt. Ltd, Pune
Red-Ochre India Pro. Led, Pune
Vidyut Vitran Nigam Ltd. Pune
Railway Staff College , Vadodara
State Bank Of Training Center, Lucknow
State Bank Of Training Center , Vododara
……….. And Many More………….

24. Email- info@passociatespune.co.in pune@passociates.co.in
For
More
Details
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www. passociates.co.in -
Contact No /

25. THANK
YOU